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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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Shurgard Self Storage Customer Reviews

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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Customer reviews

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(4.8) based on 15321 reviews
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Platform
Rating
Feedback
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(Translated by Google) Marcel is the best consultant. Keep it up!

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Marcel ist der beste Berater. Weiter so!
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(Translated by Google) Mr. Filippov was very helpful and knowledgeable.
Thank you very much.

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MA-Herr Filippov war sehr hilfreich und kompetent
Vielen Dank
Google
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(Translated by Google) Mr. Filippov was very helpful and knowledgeable.
Thank you very much.

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MA-Herr Filippov war sehr hilfreich und kompetent
Vielen Dank
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Google
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I just booked a storage space with Shurgard, and the agent who assisted me over the phone, Christine Trautmann, was absolutely wonderful. She guided me through every step of the reservation process with patience and professionalism, making everything smooth and stress-free. I’m now looking forward to starting my contract with Shurgard and hope the rest of the team is as friendly and understanding as Christine. Thanks for a great experience so far
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(Translated by Google) Mrs. Aynur Balci was very helpful and competent

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Frau Aynur Balci war sehr hilfreich und kompetent
Google
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(Translated by Google) Mrs. Aynur Balci was very helpful and competent

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Frau Aynur Balci war sehr hilfreich und kompetent
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I will always suggest to everyone using that storage… my stuff was there for more than 2 years and still are in a perfect shape and condition… also the service desk guys are always nice and helpful. Well deserved reputation!
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(Translated by Google) We rented a storage facility from Shurgard in Krefeld with our club. From the first contact to moving in, the service was really good. Marcel helped us a lot and was incredibly helpful. Thank you very much for that. Definitely recommended.

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Wir haben mit unserem Verein ein Lager bei Shurgard in Krefeld gemietet. Von ersten Kontakt bis zum Einzug war der Service richtig gut. Marcel hat uns sehr geholfen und sich toll eingesetzt. Vielen Dank dafür. Definitiv empfehlenswert
Google
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(Translated by Google) We rented a storage facility from Shurgard in Krefeld with our club. From the first contact to moving in, the service was really good. Marcel helped us a lot and was incredibly helpful. Thank you very much for that. Definitely recommended.

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Wir haben mit unserem Verein ein Lager bei Shurgard in Krefeld gemietet. Von ersten Kontakt bis zum Einzug war der Service richtig gut. Marcel hat uns sehr geholfen und sich toll eingesetzt. Vielen Dank dafür. Definitiv empfehlenswert
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(Translated by Google) The service was very good. Isabelle was a great help. She was friendly and did everything. Great.

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Der Service war sehr gut. Isabelle eine gute gute Hilfe. Freundlich alles getan. Klasse.
Google
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(Translated by Google) Alex and Kevin
Thank you for your support and friendly, courteous service!

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Alex und kevin
Vielen dank für die Unterstützung und den freundlichen zuvorkommenden service!
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(Translated by Google) Clean and online everything went smoothly

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Sauber und online lief alles unkompliziert
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(Translated by Google) Everything was great! I can only recommend it!

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Alles super! Kann nur weiterempfehlen!
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(Translated by Google) Great service, very professional. Thank you.

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Super Service, sehr professionell. Danke
Google
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(Translated by Google) Top customer service on the phone, very patient and friendly.

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Top Kundenservice am Telefon, sehr geduldig und freundlich.
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(Translated by Google) Top customer service on the phone, very patient and friendly.

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Top Kundenservice am Telefon, sehr geduldig und freundlich.
Google
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(Translated by Google) I thank Marcel for his friendly advice.
All questions were answered.
Great service!

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Ich danke Marcel für die freundliche Beratung.
Alle Fragen konnten geklärt werden.
Super Service!
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(Translated by Google) I thank Marcel for his friendly advice.
All questions were answered.
Great service!

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Ich danke Marcel für die freundliche Beratung.
Alle Fragen konnten geklärt werden.
Super Service!
Google
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Aynur is great helpful! Saved my life! Very patient and efficient! I thank her very much!
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Aynur is great helpful! Saved my life! Very patient and efficient! I thank her very much!
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(Translated by Google) The on-site employee helped us a lot and we highly recommend a visit on-site :)

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Der Mitarbeiter Vorort hat uns super weitergeholfen und wir Empfehlen einen Besuch Vorort sehr weiter :)
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(Translated by Google) It's rare to experience such great customer service!
Gamze was friendly, attentive, and professional from start to finish. You can tell she truly cares about her customers. Everything went smoothly – huge compliments!

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Selten erlebt man so tollen Kundenservice!
Gamze war von Anfang bis Ende freundlich, aufmerksam und professionell. Man merkt, dass ihr das Wohl der Kunden wirklich am Herzen liegt. Alles lief reibungslos – großes Kompliment!
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(Translated by Google) Many thanks to Mr. Kremer for the very helpful and competent advice! A clear recommendation!

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Ganz lieben Dank an Herrn Kremer für die sehr hilfreiche und kompetente Beratung! Klare Empfehlung!
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(Translated by Google) Very friendly and quick!
Highly recommended!

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Sehr freundlich und schnell!
Zu empfehlen!
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(Translated by Google) Very good service and advice.

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Sehr guter Service und Beratung.
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(Translated by Google) Super simple system, great and well-air-conditioned rooms, friendly staff.

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Super einfaches System, tolle und gut klimatisierte Räume, freundliche Mitarbeiter.
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(Translated by Google) Very friendly and competent advice, highly recommended.

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Sehr nett und kompetente Beratung, empfehlenswert.
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(Translated by Google) The staff were very friendly.

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Leistung der Mitarbeiter war sehr freundlich.
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(Translated by Google) Julius was very helpful in selecting the right storage unit. He explained everything clearly, was friendly, and took the time to find the best solution. Truly top-notch service – I highly recommend it!

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Julius war sehr hilfsbereit bei der Auswahl des passenden Lagerraums. Er hat alles verständlich erklärt, war freundlich und hat sich Zeit genommen, um die beste Lösung zu finden. Wirklich top Service – kann ich nur empfehlen!
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(Translated by Google) Mr. Noelan Krämer provided first-class service. He was incredibly friendly and efficient and responded competently to my questions and requests. Thank you very much!

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Herr Noelan Krämer sorgte für einen erstklassigen Service. Er war unglaublich freundlich und effizient und ist auf meine Fragen und Wünsche kompetent eingegangen.Vielen Dank !
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(Translated by Google) Andrej's friendly and extremely helpful advice. I feel in good hands here, and I'll be back!
Thank you very much and compliments!

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Nette und besonders hilfreiche Beratung durch Andrej. Hier fühle ich mich gut aufgehoben, hier komme ich wieder hin!
Vielen Dank und großes Lob!
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(Translated by Google) Fast, uncomplicated, and clear. Excellent advice all around (I especially like Andrej)!
I recommend it to everyone!

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Schnell, unkompliziert und übersichtlich. Rundum nette Beratung (hier kann ich vor allem Andrej hervorheben)!
Empfehle ich jedem weiter!
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(Translated by Google) The on-site staff explained everything really well, and it was perfect.

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Vom Mitarbeiter vor Ort super erklärt, alles bestens.
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(Translated by Google) The service I received was very satisfactory; all the employees I contacted, via email or phone, were very friendly, helpful, and courteous.
I highly recommend them and would use them again!

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Die Betreuung ist sehr zufriedenstellend, alle Mitarbeiter, mit denen ich Kontakt hatte, per Mail oder telefonisch, waren sehr freundlich, hilfbereit und zuvorkommend.
Kann ich sehr empfehlen und würde darauf immer wieder zurückgreifen!
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(Translated by Google) Lynda was my consultant, his very nice and courteous employee and really explained everything in one

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Lynda war meine Beraterin seine sehr nette und zuvorkommende Mitarbeiterin und wirklich alles in einem erklärt
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(Translated by Google) Julius helped me tremendously.
I received excellent advice.
Highly recommended.
Thank you.

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Julius hat mir bestens geholfen.
Ich bin super beraten worden.
Sehr zu empfehlen
Danke
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(Translated by Google) Great service and great prices!
Thank you so much!

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Klasse Service und top Preise!
Vielen Dank dafür!
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(Translated by Google) Very customer-friendly

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Sehr Kundenfreundlich
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(Translated by Google) Very customer-friendly

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Sehr Kundenfreundlich
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(Translated by Google) A huge compliment to Simon from the Shurgard team! I received a warm welcome as soon as I entered and immediately felt like I was in good hands. Simon took the time to answer all my questions and was always helpful and professional. Employees like that make all the difference – top-notch customer service! If I need to store something again, I'll be happy to come back. 👏

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Ein großes Lob an Simon vom Shurgard-Team! Schon beim Betreten wurde ich herzlich begrüßt und fühlte mich direkt gut aufgehoben. Simon hat sich Zeit genommen, alle Fragen zu beantworten, und war dabei immer hilfsbereit und professionell. Solche Mitarbeiter machen den Unterschied – top Kundenservice! Wenn ich wieder etwas einlagern muss, komme ich gerne wieder. 👏

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Deutscher Kunden-Award 2021/22 Selfstorage Verband

Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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