0800 000 1319 (9.30-15.00)
Language
Country
Language
Country
Please enter a postcode or location
Please enter a postcode or location

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
Please enter a postcode or location
Always a Shurgard storage location near you

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
  1. Home
  2. About Shurgard
  3. Shurgard's customer reviews

Customer reviews

  • true
  • true
  • true
  • true
  • true
(4.8) based on 14561 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Clean, tidy, well organized

(Original)
Sauber, ordentlich, gut organisiert
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) clean shop nice staff would go again

(Original)
sauberer laden nette mitarbeiter gerne wieder
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Thank you for the great service!

(Original)
Vielen Dank für den super Service!
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) 👍 Top! Great service :) gladly again

(Original)
👍 Top! Toller Service :)gerne wieder
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Great service from Jaqueline!

(Original)
Super Service von Jaqueline!
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Great team, great service! 👍

(Original)
Klasse Team, Klasse Service ! 👍
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Great team, great service! 👍

(Original)
Klasse Team, Klasse Service ! 👍
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very good storage space.
Incredibly nice lady in the office. There's no problem she can't solve.

(Original)
Sehr guter Lagerplatz.
Unglaublich nette Dame im Büro. Es gibt kein Problem welches Sie nicht lösen kann.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Christina provided me with excellent advice. She was very friendly, competent, and explained everything clearly and understandably. I felt in good hands at all times and can wholeheartedly recommend her advice. Thank you, Christina!

(Original)
Ich wurde von Christina hervorragend beraten. Sie war sehr freundlich, kompetent und hat alles klar und verständlich erklärt. Ich habe mich jederzeit gut aufgehoben gefühlt und kann die Beratung mit bestem Gewissen weiterempfehlen. Vielen Dank, Christina!
Google
  • true
  • true
  • true
  • true
  • true
The service they provide is top-notch. You can choose from different storage unit sizes according to your needs, the tool to estimate the suitable storage unit size was really helpful. I found it very easy to either reserve or rent a storage unit using the website. After the reservation, they call you to confirm the details of your reservation. Frau Balci was so kind and helpful with my situation. It wasn't clear if I was going to really need the storage unit or not because my move-in date was not clear but they were so patient and kind with me at every step and arranged everything accordingly. It meant really a lot to me, this storage unit branch will stay in my mind for my future needs. Thanks a lot!
Google
  • true
  • true
  • true
  • true
  • true
The service they provide is top-notch. You can choose from different storage unit sizes according to your needs, the tool to estimate the suitable storage unit size was really helpful. I found it very easy to either reserve or rent a storage unit using the website. After the reservation, they call you to confirm the details of your reservation. Frau Balci was so kind and helpful with my situation. It wasn't clear if I was going to really need the storage unit or not because my move-in date was not clear but they were so patient and kind with me at every step and arranged everything accordingly. It meant really a lot to me, this storage unit branch will stay in my mind for my future needs. Thanks a lot!
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very friendly and competent team! Many thanks to Daniel and Marcel!

(Original)
Sehr freundliches und kompetentes Team! Vielen Dank an Daniel und Marcel!
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very good service, thank you very much for the quick solution.
We'll be happy to come back.
Gerson from Coneon

(Original)
Sehr gute Bedienung, herzlichen Dank für die schnelle Lösung.
Wir kommen gerne wieder.
Gerson von Coneon
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very good service, thank you very much for the quick solution.
We'll be happy to come back.
Gerson from Coneon

(Original)
Sehr gute Bedienung, herzlichen Dank für die schnelle Lösung.
Wir kommen gerne wieder.
Gerson von Coneon
Google
  • true
  • true
  • true
  • true
  • true
Ms. Aynur Balci was very helpful when I came in person to ask about the units that I was interested in. No rudeness detected!
Google
  • true
  • true
  • true
  • true
  • true
Ms. Aynur Balci was very helpful when I came in person to ask about the units that I was interested in. No rudeness detected!
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Everything was great! Ms. Balci helped me a lot. She's very accommodating. We'll rent here again if necessary 👍😊

(Original)
Alles super! Frau Balci hat mir bestens geholfen. Sie ist sehr zuvorkommend. Wir werden bei Bedarf wieder hier mieten 👍😊
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Everything was great! Ms. Balci helped me a lot. She's very accommodating. We'll rent here again if necessary 👍😊

(Original)
Alles super! Frau Balci hat mir bestens geholfen. Sie ist sehr zuvorkommend. Wir werden bei Bedarf wieder hier mieten 👍😊
Google
  • true
  • true
  • true
  • true
  • true
Had a great experience with Shurgard Wilmersdorf. The whole process was quick and hassle-free. The facility is clean, well-maintained, and feels very secure. Staff were friendly and helpful — even threw in a free lock for my unit. Highly recommend!.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very friendly staff. Danijel advised me and I felt well looked after. I'd be happy to come back.

(Original)
Sehr nettes Personal. Danijel hat mich berate und ich habe mich gut aufgehoben gefühlt. Gerne wieder.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Good service

(Original)
Gute Service
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Alex, the friendly employee, was always able to help me quickly and easily. Thank you very much!

(Original)
Alex, die freundliche Mitarbeiterin, konnte mir immer schnell und unkompliziert weiterhelfen. Vielen Dank!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very nice and everything was explained to me step by step.

(Original)
Sehr nett und mir wurde alles erklärt schritt für schritt.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very nice and everything was explained to me step by step.

(Original)
Sehr nett und mir wurde alles erklärt schritt für schritt.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Absolutely perfect place to store various things. Great service. Nikita is the best 👍

(Original)
Absolut perfekter Platz zum Aufbewahren diverser Dinge. Toller Service. Nikita ist der Beste 👍
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) I stored my belongings last Friday and can highly recommend this location. Great advice at the beginning, a friendly welcome, clean rooms, and everything was perfectly prepared. The price was right, too. So: 👍

(Original)
Ich habe letzten Freitag eingelagert und kann den Standort hier sehr empfehlen. Super Beratung zu Beginn, freundlicher Empfang, saubere Räume und alles war bestens vorbereitet. Preis passt auch. Also: 👍
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Well-thought-out concept. Air conditioning. All belongings are well protected. I'm very satisfied.

(Original)
Durchdachtes Konzept. Klimaanlage. Alle Sachen sind gut geschützt. Ich bin sehr zufrieden
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Well-thought-out concept. Air conditioning. All belongings are well protected. I'm very satisfied.

(Original)
Durchdachtes Konzept. Klimaanlage. Alle Sachen sind gut geschützt. Ich bin sehr zufrieden
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Super -friendly and absolutely customer -oriented. Highly recommended

(Original)
Superfreundlich und absolut kundenorientiert. Sehr zu empfehlen
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very competent and friendly staff (e.g., Jana and Rutha), first-class service, straightforward, reliable, and secure. The warehouse in Düsseldorf-Rath is very clean and modern. If you need storage, I can recommend this company without hesitation. Keep it up :-)

(Original)
Sehr kompetente und freundliche Mitarbeiter(innen) (z.B. Jana und Frau Rutha), 1a Service, unkompliziert, verlässlich und sicher. Sehr sauber und modern im Lager in Düsseldorf Rath. Wenn Bedarf einer Einlagerung besteht, kann ich aus meiner Sicht, dieses Unternehmen, bedenkenlos weiterempfehlen. Weiter so :-)
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Top-notch service and advice. I felt very well looked after by Alex :)

(Original)
Topservice und Beratung. Ich fühlte mich bei Alex sehr gut aufgehoben :)
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) I rented my storage unit from Shurgard Self Storage in Charlottenburg today and I'm extremely satisfied so far. Pierre looked after me and was extremely friendly, helpful, and attentive – thank you very much for that! The rental process was extremely straightforward and quick. I particularly like the flexible monthly cancellation periods and the fair prices compared to other providers in Berlin. So far, I have a very good feeling and can definitely recommend the location.

(Original)
Ich habe heute meinen Lagerraum bei Shurgard Self Storage in Charlottenburg gemietet und bin bisher super zufrieden. Pierre hat mich betreut und war dabei extrem freundlich, hilfsbereit und aufmerksam – vielen Dank dafür! Die Anmietung lief total unkompliziert und schnell. Besonders gut finde ich die flexiblen monatlichen Kündigungsfristen und die fairen Preise im Vergleich zu anderen Anbietern in Berlin. Bisher habe ich ein sehr gutes Gefühl und kann den Standort auf jeden Fall weiterempfehlen.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) The service and the conversation itself were excellent. The conversation with the employee about the next steps was simply what you would call customer-oriented behavior.
Highly recommended!!!

(Original)
Der Service so wie das Gespräch selbst waren ausgezeichnet. Das Gespräch mit der Mitarbeiterin zur weiteren Abwicklung war einfach genau das, was man unter Kundenorientierten Verhalten versteht.
Absolute Empfehlung!!!
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) The service and the conversation itself were excellent. The conversation with the employee about the next steps was simply what you would call customer-oriented behavior.
Highly recommended!!!

(Original)
Der Service so wie das Gespräch selbst waren ausgezeichnet. Das Gespräch mit der Mitarbeiterin zur weiteren Abwicklung war einfach genau das, was man unter Kundenorientierten Verhalten versteht.
Absolute Empfehlung!!!
Google
  • true
  • true
  • true
  • true
  • true
Great service – uncomplicated, straightforward, fast, and super friendly. I asked for extra moving equipment to unload my van, and they brought it right away. I was even offered some water, as it was one of those hot summer days – a small gesture that made a big difference.
Google
  • true
  • true
  • true
  • true
  • true
Highly recommend, staff was super friendly & professional.
Google
  • true
  • true
  • true
  • true
  • true
Great service. 😊
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Very friendly staff (Daniel and Marcel) on site.
Helpful and competent.

(Original)
Sehr nette Mitarbeiter ( Danijel und Marcel) vor Ort.
Hilfsbereit und kompetent.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Serhat was very helpful and gave good advice. Thanks for the help.

(Original)
Serhat war sehr hilfreich und hat gut beraten. Danke für die Hilfe.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Florian is a competent employee, very helpful, and well-informed. Thank you.

(Original)
Florian ein kompetenter Mitarbeiter, sehr hilfreich und gut informiert. Danke
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Everything is so well managed and secure

(Original)
Alles ist so gut verwaltet und sicher
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Everything is so well managed and secure

(Original)
Alles ist so gut verwaltet und sicher
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Everything works great. Very practical and highly recommended.

(Original)
Alles läuft super. Sehr praktisch und empfehlenswert.
Google
  • true
  • true
  • true
  • true
  • true
(Translated by Google) Everything works great. Very practical and highly recommended.

(Original)
Alles läuft super. Sehr praktisch und empfehlenswert.
Google
  • true
  • true
  • true
  • true
  • true
Polina provided quick and efficient service for the storage locker. Super helpful and hassle-free experience.
Highly recommend!
Google
  • true
  • true
  • true
  • true
  • true
Super clean and friendly staff

Let's talk about Shurgard

Our company

Our presence in Europe

What makes Shurgard different

Our customers

Careers at Shurgard

* Promotion conditions.


Deutscher Kunden-Award 2021/22

Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
facebooktwitteryoutubepinterestlinkedin
Self-storage at Shurgard
Shurgard locations
About self storage
Moving boxes
About Shurgard
The Shurgard Blog
Contact
Insurance
Investor relations
Property development
Careers
Follow Us
facebooktwitteryoutubepinterestlinkedin
FAQs | Legal | Privacy & cookie policy |
© 2025 Shurgard Self Storage. All rights reserved.