Reviews of Shurgard Diemen Treubweg

(Translated by Google) Alvin helped me well

(Original)
Alvin heeft mij goed geholpen

Jack is great amazing, nice guy!

(Translated by Google) Top service. We really think along with you about what is best but also most beneficial for you. I was helped by Jimena and Roger

(Original)
Top service. Er wordt echt met je meegedacht wat het beste maar ook voordeligst voor jou is. Ben geholpen door Jimena en Roger

Sevil helped me tremendously with her knowledge and patience. Thank you again🙏

Got the best service from Sevil, thank you!

(Translated by Google) Quick and friendly help

(Original)
Snel en vriendelijk geholpen

(Translated by Google) If only I could give 6 stars to Sevil! I am very grateful for the service I received🙏

(Original)
Kon ik maar 6 sterren geven aan Sevil! Mijn dank is groot voor de service die ik kreeg🙏

The service provided by Sevil was awesome! Highly recommend this location!

(Translated by Google) Best experience ever!

(Original)
Beste ervaring ever!

İ had the best customer experience ever, thank you İlse and Seviş

I used to have a box with another company and switched to Shurgard. The staff has been really helpful on selecting the unit for my needs.The unit and the overall building is really clean, easy to access(with the other company I used to always have problems accessing the building with the codes). Staff is really friendly and willing to help at all times.

(Translated by Google) Clean and comfortable space, without humidity.
They give you a personal code to enter the building, it always works.
I recommend it as a space to store your things

(Original)
Espacio limpio y comodo, sin humedad .
Te dan un codigo personal para entrar al edificio siempre funciona.
Lo recomiendo como espacio para almacenar tus cosas

(Translated by Google) We were very well helped and advised by Ilse and Gokhan!!

(Original)
We zijn erg goed geholpen en geadviseerd door Ilse en Gokhan!!

Thisblication is connected to Shugard Sniep. Lovely staff and perfect service:)
Thanks Sevil and Gökhan

Great service and support from Sevil & Gokhan 👏🏻

(Translated by Google) Top service with a big smile :) I was very kindly received in this branch and helped super efficiently. So I didn't have to think long when making a choice. Definitely recommended!

(Original)
Top service met een grote glimlach :) Ik ben zeer vriendelijk ontvangen in dit filiaal en super efficiënt geholpen. Zo heb ik niet lang hoeven na te denken bij het maken van een keuze. Zeker een aanrader !

(Translated by Google) It looks very clean. New building and everything is neat. The ladies at reception helped me very well.

(Original)
Het ziet er heel schoon uit. Nieuwe pand en alles is netjes. Ben heel goed geholpen door de dames bij de receptie.

(Translated by Google) Completely to your satisfaction

(Original)
Geheel naar tevredenheid

(Translated by Google) Good storage company with right choices to store things :)

(Original)
Goede opslagbedrijf met juiste keuzes om spullen op te slaan :)

(Translated by Google) It was very easy to find and I also loved that it is open on Sundays. I received my email on time with clear instructions and Aniso helped me on location, which was also very nice. She helped us from arrival to departure by answering our questions and looking at options. So definitely recommended!

(Original)
Het was zeer makkelijk te vinden en vond het ook superfijn dat het Zondag geopend is. Ik kreeg mijn e-mail op tijd met duidelijke instructies en op locatie werd ik geholpen door Aniso en dat was ook heel fijn. Zij heeft ons van aankomst tot vertrek geholpen met het beantwoorden van onze vragen en kijken naar opties. Dus zeker een aanrader!

(Translated by Google) Well helped and everything clearly explained by Nico

(Original)
Goed geholpen en alles helder uitgelegd door Nico

Good and quick service and clearly explained by Nico

(Translated by Google) Enjoyed using this storage location. Spatial storage, friendly tenant and, above all, helpful landlords. Recommended!

(Original)
Met veel plezier gebruik gemaakt van deze opslaglocatie. Ruimtelijke opslag, vriendelijke huurder en bovenal behulpzame verhuurders. Aanrader!

(Translated by Google) Great place for storage, my daughter now has it in Almere, it was too small at first, it could be made a little bigger, she was helped (slight disability) excellently and clearly... keep it up guys..👏👏👏

(Original)
Prima plek voor.opslag mijn dochter heeft nu in Almere ,had eerst te klein,kon gelijk wat groter,zij werd( lichte handicap) uitstekend en duidelijk geholpen...houden zo jongens..👏👏👏

(Translated by Google) Nice location, easily accessible. Easy contact with the owners and no long notice period. Lower prices than Amsterdam and hardly further away. Highly recommended

(Original)
Fijne lokatie, goed bereikbaar. Makkelijk contact met de eigenaren en geen lange opzegtermijn. Lagere prijzen dan Amsterdam en nauwelijks verder weg. Van harte aanbevolen

(Translated by Google) Stars for Philip from Eindhoven and minus 5 stars for his colleague who was supposed to email me on May 23 and failed to do so.

(Original)
Sterren voor Philip uit Eindhoven en min 5 sterren voor zijn collega die mij 23 mei zou mailen en dat heeft nagelaten.

(Translated by Google) Very good

(Original)
Muy bueno

(Translated by Google) Refunds take a very long time

(Original)
Terugbetaling duurt erg lang

(Translated by Google) That's probably okay, but... they advertise with 24/7 access to your storage and that is not possible. So searched further.

(Original)
Vast wel oké maar....ze adverteren met 24/7 toegang tot je opslag en dat kan niet. Dus verder gezocht.

(Translated by Google) Disappointing experience at Shurgard Diemen Treubweg – unnecessary panic due to multiple mistakes

I was called with the disturbing message that my storage unit was open and empty — something you absolutely do not want to hear.

I immediately asked if they could check this again, in case there had been a mistake. This was refused because the employee was the only one present.

So I had to go to the location myself to check it and then find that there had indeed been a mistake: my storage unit was simply locked and nothing had disappeared.

Apologies were made and they offered to reimburse the mileage costs alone (a few euros), but that does not feel appropriate given the accumulation of mistakes, the unnecessary stress and the time this has cost.

In such a situation you expect more responsibility and customer focus.

(Original)
Teleurstellende ervaring bij Shurgard Diemen Treubweg – onnodige paniek door meerdere fouten

Ik werd gebeld met het verontrustende bericht dat mijn opslagruimte openstond en leeg was — iets wat je absoluut niet wil horen.

Ik vroeg direct of men dit nogmaals kon controleren, voor het geval er een vergissing was gemaakt. Dit werd geweigerd omdat de medewerker alleen aanwezig was.

Ik moest dus zelf naar de locatie om het te controleren en vervolgens te constateren dat er inderdaad een fout was gemaakt: mijn opslagruimte was gewoon afgesloten en niets was verdwenen.

Er zijn excuses aangeboden en men bood aan de alleen kilometerkosten te vergoeden (een paar euro), maar dat voelt niet passend gezien de opstapeling van fouten, de onnodige stress en de tijd die dit heeft gekost.

In zo’n situatie verwacht je meer verantwoordelijkheid en klantgerichtheid.

Terrible experience with Shurgard. Mice urinated and defecated all over my belongings everything was contaminated. Despite this, Shurgard did absolutely nothing: no cleaning, no compensation, no support. They refused to take responsibility or even follow the terms of their own contract. Completely unprofessional and unacceptable!! I strongly advise AGAINST using their services.

Update 14 May 2025
Shurgard had agreed in writing on 9 April to end my contract immediately and without fees due to the rodent infestation in my unit. Despite that, I received a phone call today where I was pressured to pay another month’s rent and cleaning costs, and threatened with legal action.

I had already vacated the unit and removed the lock, leaving only contaminated items behind which Shurgard knew about.

Unacceptable, aggressive, and dishonest behavior. Be warned.

All the people next to me had to leave to (the units are free now)