Customer reviews on self-storage at Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say

CUSTOMER REVIEWS

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(4.8) based on 35724 reviews

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Thomas Morton 18-05-2025

Google

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The people working here, are genuinely friendly and very helpful.
I recently had to downsize the unit, and it was all sorted in no time. Help and suggestions were made based on our needs, both practically and financially.
Cameron managed to get a unit on the same floor which was super helpful, and he even offered help with moving some boxes. Help wasn't needed, but his offer was really professional of him, and much appreciated.

Katherine Fraser 18-05-2025

Google

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Rob is very helpful and always has time for you

gemma robins 18-05-2025

Google

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Booking our unit online was extremely easy. The reception staff were friendly and helpful on the day. The building itself is clean and secure and easy to navigate.

Workathon 18-05-2025

Google

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Greta experience so far especially from wonderful Annette but also her colleagues. Why we need humans as well as machines in services!

Kofi Amankwah 18-05-2025

Google

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Great customer service

Mandip Bajaj 17-05-2025

Google

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Muhammed Javid was really helpful, the customer service was top notch and he even stayed after the closing time to help us even more. Overall the service was great.

Andrea Lloyd 17-05-2025

Google

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Did what it said on the tin ! Kept our possessions safe while we were abroad for 15 months . No problems.

Dorna Johnson 17-05-2025

Google

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Amazing staff and storage prices are 👍

Sara Hicks 17-05-2025

Google

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Thanks to Richard (& David) for saving the day when I lost my key. Fast, no fuss service. Thank you so much. Loving the new entry system using the app too, if only it worked on the storage units too!

Nisar Choudhry 17-05-2025

Google

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Many many thanks to manager Shan and the team. Excellent service and atmosphere

Saima swarti 17-05-2025

Google

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Great service and advice from Mandy.Thanks

ali sawati 17-05-2025

Google

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Excellent service from SHAN. Helped us with the move in process. A1 service and highly recommened

Toni Kitson 17-05-2025

Google

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Was greeted warmly by Josh on the front desk, he really was a big help and got me a unit sorted within ten minutes. Great service would highly recommend ..very clean and safe premises

Shona Aspil 17-05-2025

Google

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Rob was very helpful in the set up

Isabelle Young 17-05-2025

Google

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Love this storage unit, highly recommend - Jafer was super helpful and offered amazing customer service

Gillian Young 17-05-2025

Google

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Great service. Polite and friendly staff. Great guy Jafer

Vlad V 17-05-2025

Google

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Needed storage while undergoing some building works at home. Very happy with the Shurgard Crayford storage facility and from the service received with Mike - the whole process was smooth, quick and efficient. Didn’t find the place too busy and was always able to find available trolleys. Will use again for future storage needs.

Manuel Morais 17-05-2025

Google

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Amazing job Jamessss!!! You exceeded expectations really happy with everything

Jasmine Hessey 17-05-2025

Google

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James well done

Jasmine Hessey 17-05-2025

Google

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James well done

Nife Adetokunbo 17-05-2025

Google

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Thankyou for your customer service and help today Bret

Kylie Yiu Hoi Lei 17-05-2025

Google

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Brandon was very helpful!

Gareth Perrins 17-05-2025

Google

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Great service and easy to use

Sj Jaison 17-05-2025

Google

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Great experience from start to finish. Anu was incredibly helpful, answered all my questions, and made the whole process easy. Highly recommend!

Mimi B 17-05-2025

Google

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Khalid was really helpful, friendly and informative.
Very impressed with the service given and will continue using Shurgard

Mihai Vasiliu 17-05-2025

Google

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Kieran is a very friendly person and communicative with clients strongly recommended

Anastasija Siljanoska 17-05-2025

Google

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Very helpful lady who processed everything for us and was lovely, even though we came earlier that official opening hours.

Don Jeater 17-05-2025

Google

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Thanks to Tim for the help! Very helpful and helped us transfers units swiftly

Kim Balbuena 17-05-2025

Google

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Always very helpful staff! Tim was able to transition our storage move very smoothly!

A Feltham 17-05-2025

Google

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Had a really fantastic experience renting a locker here. Very clean and tidy facility. Easy access to the site using mobile app. Top notch customer service. They even waived the lock drilling fee when I lost my key.

Only closed my account because I moved city.

Nicky Taylor 17-05-2025

Google

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I wanted to leave this review as I had a really good experience using Shurgard self storage Poole. The office staff are soo friendly and helpful. They gave great advice on the type of storage I required for my needs. I was given a tour of how to gain access to my unit. The building is kept very clean and tidy and I felt confident that my belongings were kept safe and secure at all times.
I will definitely be using this company again if the need arises. I highly recommend.

Mantas Dauneckis 16-05-2025

Google

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Brilliant service 👍 5 star

Stefan Iordache 16-05-2025

Google

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Very happy with the service I received.

Sol849 Addei 16-05-2025

Google

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Service was mint..

Driveways & Patios by Marc 16-05-2025

Google

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Great service from Michelle and Gina
They helped me so much was so easy they explained everything and made it a great experience.

Janaki Allen 16-05-2025

Google

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Brandon was brilliant - so helpful and explained the process really clearly. Thank you!

Giles Mullen 16-05-2025

Google

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Jack Davies 16-05-2025

Google

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Very friendly and professional. Quick and easy set up

Julie Bradley 16-05-2025

Google

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Cláudio Dorotea 16-05-2025

Google

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Excellent service! Sam was incredibly thoughtful, knowledgeable and went out of her way to make the tour informative and easy. She answered all my questions and made the whole process smooth and stress-free. Highly recommend this storage facility!

Mavinder Chana 16-05-2025

Google

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Great customer service and support from Zoran.

Gary Gardner 16-05-2025

Google

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Sharon Simms 16-05-2025

Google

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Nisha Arya Ahmed 16-05-2025

Google

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Easy and simple process!

ShopsMat 16-05-2025

Google

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The storage facilities are fantastic. Josh was friendly and very professional in leading me through the process. It was a great service he provided. Thank you Josh.

emmanuel dalmeida 16-05-2025

Google

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Called Shurgard Bromborough to set up a storage unit, but ended up needing to cancel. Still, I was seriously impressed with the service.

Holly and Chris were great — really friendly, clear with info, and didn’t make me feel awkward at all when I cancelled. Just genuinely helpful people who care about good service.

If I ever need storage in the future, I’ll definitely be coming back here. Top-notch customer service!

Jesse Acquah-Hayford 16-05-2025

Google

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I would like to give a special thanks to Chyna for helping me yesterday with my unit swap. She was extremely helpful, very clear on the rules/T&C and went more than the extra mile for me. You NEED more staff like her!. 5 Star representive ⭐⭐⭐⭐⭐

Lashai Christian 15-05-2025

Google

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I popped in to ask about the boxes that they had available to buy. Unfortunately they didn't have the size of box that I needed but Cheryll was so polite and friendly. She also offered me a tour around the storage place but I was in a rush. Excellent service!

Hazik R 15-05-2025

Google

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Friendly and helpful staff. Good rates. Highly recommend

Delarie Murray 15-05-2025

Google

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I recently visited Shurgard and had an outstanding customer service experience. I met 2 wonderful, exceptional ladies who truly made my day. Both were friendly, cooperative, and informative from the moment I walked in. They took the time to understand my needs and went above and beyond to ensure I was given the product that would best suit me, rather than just trying to make a sale.

It’s rare to find staff so genuinely committed to helping customers, and their approach made me feel valued and confident in my purchase. Their professionalism and warm demeanor were truly appreciated.

This kind of service makes all the difference. I left feeling satisfied and well taken care of. Thank you to the whole team for making the experience such a positive one.