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See what customers say about Shurgard


Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say.

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Shurgard Self Storage Customer Reviews
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Customer reviews Review Policy

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(4.8) based on 47176 reviews
Date
Platform
Rating
Feedback
Susana Guette 25-10-2026
Google
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Skender and the whole team made my moving process so much easier, thank you guys will definitely be back when needed 🙏🏽
M Azeem 25-10-2026
Google
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Thanks good service rob
Llewellyn Morgan 25-10-2026
Google
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Bret was really helpful explaining everything. He made the process perfectly straightforward and streamlined, which is a relief when doing these things
Nick Heritage-Swift 24-10-2026
Google
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Great service from Joshua as always, just rented another unit, that’s the 3rd in the family now.
Always happy to help and even has plasters ready for when you take some skin!

Really clean facility and easy access.

Throughly recommend.
Linda Jernberg-Collins 24-10-2026
Google
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Kenneth Blackman 24-10-2026
Google
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⭐⭐⭐⭐⭐

My storage unit is at the Shurgard Neasden branch but I was put through to Catherine as the branch office is now closed on weekends due to revised opening hours. I usually visit during the week but when I arrived on site on a Saturday I realised I hadn’t set up the app on my phone. Catherine was incredibly helpful and patiently guided me through the setup process. Her service was clear, friendly, and professional, making the whole process easy and stress free. Thank you Catherine for your excellent customer service!
Lauren Byrne 24-10-2026
Google
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Shona was very helpful with us down sizing our unit! Thankyou
Alex Hayward 24-10-2026
Google
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Sophie Lang 24-10-2026
Google
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Really happy with everything about my experience here. Lucasz and Tim have been really helpful getting my storage set up. Thanks!
Jamie Stocker 24-10-2026
Google
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Great staff and very welcoming.
Jenny Flindll 24-10-2026
Google
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Very helpful was chris from epsom branch. Helped us out a lot went beyond what was expected. Knows his job well. Like the fact he also asked about my dad who is 88.
何宇宸 24-10-2026
Google
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Jon Whitty 24-10-2026
Google
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Jodie was great with my move in 😃
Юлдашева Яна 24-10-2026
Google
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Rohan great
Cara Leathers 24-10-2026
Google
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TIM IS AMAZING!! The best employee Shurgard has, amazing customer service and extremely knowledgeable. Thank you!
Thelma Oboh 24-10-2026
Google
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Moved in last week and Emma checked me in. Brilliant customer service, changed my room to an even better one downstairs as the lift was broken and I was moving heavy items alone.
Jmunna Shh 24-10-2026
Google
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Both Brandon and Adil were very helpful. It’s been a stressful time for me and my wife as we’ve had to be back and forth from storage which can be draining but everything time we have dealt with them they have been extremely helpful and easy to talk to both on the phone and in person would defo recommend the Tottenham branch because of them.
Yu Flora Chern 24-10-2026
Google
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Excellent service and very efficient overall! Brian was extremely helpful and professional over the phone. The whole process was smooth and well-organised. Really appreciate the great customer service. Highly recommended!
Stealth FX 23-10-2026
Google
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Shurgard self storage in Camden provided an exceptional experience and the staff are consistently helpful and professional. Thanks to Darren , Jafer and Martian!
David jones 23-10-2026
Google
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Absolutely amazing service from Cole! This is my second time with Shurgard and Cole has been fantastic again. He's everywhere you need him, always friendly and happy to help. He's a huge asset to the team. I'd 100% recommend Shurgard for both short and long term storage, just ask for Cole if you can! 😊
Nicholas barron 23-10-2026
Google
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Rachel was very friendly and helpful
Nothing was too much trouble for any of the staff
Ted Brooks 23-10-2026
Google
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Great service staff were friendly and helpful moving in and out. Used as I had a gap between moving everything was safe and secure. Great price especially the deal on the first month for short term (couple of months) all round very happy
313 Entertainment 23-10-2026
Google
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Great service here from Rob.
Camillo Chinamasa 23-10-2026
Google
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Great service!
Rawa Tahir 23-10-2026
Google
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Tishal Seyoum 23-10-2026
Google
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Amazing customer service

Very smooth experience with Patrice she was very helpful and professional
emily 16 23-10-2026
Google
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Great store - the manager was super friendly and helpful!!
Zahoor Khan 23-10-2026
Google
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I had a great experience with Shurgard Self Storage. I used their storage facility to store my household belongings, and everything was easy and convenient. The staff were extremely friendly, helpful and professional throughout the process. The storage units are clean, secure and well maintained. I would definitely recommend Shurgard to anyone looking for a reliable storage service
Leela 23-10-2026
Google
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Mandi was brilliant with my check in and provided all the useful information I needed without me asking thank you so much
Basit Choudhry 23-10-2026
Google
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Had a very good experience. Just hired a unit here. Yousaf was exceptional throughout the process
Sophie Tointon 23-10-2026
Google
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Spoke to Sam in Wellingborough site. Wasn't sure what I needed. He was kind, friendly, walked me through the process with ease. Very happy with the service and would recommend to others.
Kelly G 23-10-2026
Google
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Excellent service by Sam
Chris 23-10-2026
Google
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Popped in to enquire about storage and prices. Hayden was very helpful and clear about prices and insurance. Was shown around a couple of different size units and found the ideal ones. If you go into this branch definitely ask for Hayden, top man!
Kemi Fashina 23-10-2026
Google
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Iv had a great experience with Shurgard storage facilities.My branch Woolwich Nathan way ,the assistant manager Bret has being so so amazing with his kindness, he listen to you even he’s very strict with his job , he listen to your circumstances and provide an accurate solution in sorting my problems. He’s very straightforward too.

Anyone wanting to take storage with shurgard,ensure you opt for Woolwich branch and ask for Bret . He’s a superb assistant Manager.

Thanks Bret
Daw Cze 23-10-2026
Google
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Excellent service, friendly and prompt customer service, and a professional approach.
Lukasz helped me today.
Catharine 23-10-2026
Google
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The whole experience was very easy from beginning to end: hiring the storage unit, moving my stuff in (there's a huge lift for the goods and different sized trolleys etc), accessing the unit via the app to moving out when I no longer needed the unit, where I just emailed them with my written notice. Staff were always very helpful too. I would definitely use again if needed.
Benjamin Whitton 23-10-2026
Google
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Great service
L H 22-10-2026
Google
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Great service. Skender and the team were incredibly helpful, professional and friendly. Can’t recommend enough!
Callum Matthews 22-10-2026
Google
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Amy, was really helpful,
Saffron 22-10-2026
Google
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Amazing service by Rob, would recommend.
Henry Kenrick 22-10-2026
Google
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Iain was very helpful and helped me choose a new unit and move from my existing unit
Musiciare 22-10-2026
Google
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Excellent service. Iain was very patient in answering all questions and very welcoming. Not a moment where I didn’t feel valued as a customer. Made a wonderful difference in my day. Thanks so much!
lawry herbert 22-10-2026
Google
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Axel was 5 star
Janet Walker-O'Brien 22-10-2026
Google
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Lewis was amazing - we have transferred and he was amazing
nick yates 22-10-2026
Google
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Great storage food location. Annette Danielle very helpful
sulaiman 22-10-2026
Google
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Very effective and good customer service from Iain, couldn't ask for better customer service.
Dale Williams 22-10-2026
Google
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Ravi is very good and would highly recommend this storage facility
James Edden 22-10-2026
Google
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brilliant and prompt service from Axel. Helpful , friendly and knowledgeable 🤩
Cynthia Rogers 22-10-2026
Google
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Chris was so helpful with the storage
Olive De Marzo 22-10-2026
Google
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Great customer service from Bret - give him a pay rise!!

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award GRESB Real Estate 2026 Member of BEL ESG
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