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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
Please enter a postcode or location

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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CUSTOMER REVIEWS

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(4.8) based on 35348 reviews
Date
Platform
Rating
Feedback
Google
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Peace of mind
Google
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I had a great experience renting a storage unit here. Tim was super friendly and helpful from the start. He made the whole process quick and smooth, no stress at all. Really appreciated how easy everything was. Would definitely recommend!
Google
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Amy is brilliant, an absolute pleasure and so easy to make all the arrangements
Google
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Just wanted to give a big shoutout to Michelle at Shurgard Storage Kensington. She was incredibly kind, helpful, and efficient in helping me sort out my storage matters.  Made the whole process way easier than I expected. Really appreciated her help – absolute star!
Google
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Very helpful staff. Kerry at the reception always happy to help. The facility is nice and tidy.
Google
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Great experience at Hanworth branch being shown around the units by Afonso and talked through the different storage options, pricing structures, security features etc. I dropped in (didn't make an appointment beforehand) and everywhere was immaculate from reception to the storage units I was shown.
Google
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Great service, always helpful and give advice
Google
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Rob was friendly and very helpful. Took us to our unit and made sure we were happy before we continued the process
Google
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Shofi was really helpful in showing me all the units and options I wanted to look at.
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Wendy, who sold us the storage unit was super helpful! Great service!
Google
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Keely was amazing. Very helpful. Had no worries explained everything well
Google
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Great storage unit. Claire is always very helpful!
Google
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Great service! Staff are so polite always helpful! No job is too much for them. Even silly questions they always want to help and make my day.
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Polite, friendly and super helpful. Would highly recommend.
Google
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Am very happy with the service, the Kettering customers service was very helpful.. I was briefed by Wendy she took me round.. the storage was clean and easily accessible.

Thank you
Google
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The customer service at Shurgard Kensington, from Rae, who truly went above and beyond.
Rae provided helpful advice on packing & storing our belongings & even offered some great tips on how to make most of our storage unit. We are so impressed with his service. He was the main reason we looked no further and chose Shurgard. He definitely is a credit to the company. ⭐️⭐️⭐️⭐️⭐️
Google
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Georgia did a wonderful job very clear and understood and helpful. Would definitely recommend Shurgarg.
Google
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Customer service the best I’ve had in years and I’ve maintained a unit here since 2019. Ray was quite helpful in helping me understand the new app and way to access my unit. The other young lady at the desk was polite and lovely as well. Great job!!!
Google
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Very helpful and friendly team, particularly Pete and Nikki. Clean and tidy space, plenty of parking, easy access.
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Nikki was helpful and friendly
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Great service from Kerry in reception, really friendly. All set up quickly and easily. Easy access.
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Semira was great help. Very imformative and cheerful!
Google
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Google
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Ellie at the Staines branch was very helpful in resolving our account closure when we'd finished using the storage locker!
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Ellie was super helpful with opening my storage & closing down when finished. Great service
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Sameira was really helpful explaining things!
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Brandon and Darren were extremely helpful and exemplify good customer service. Could not have done a better job!
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Been part of the re fit process, i found the staff helpful and friendly,, when we needed stuff like cars moved it was never a issue
Google
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Rob and colleagues had great customer service and great place
Google
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Great team, really helpful!
Google
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Very helpful staff and a very convenient process of getting set up and storing
Google
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Excellent service by lady on the desk
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Extremely helpful customer service team.
Reon and Palak
Fast, simple and efficient service
Google
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Google
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Fantastic customer service from Annette and Darren today
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Very easy very cheap great
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Top place , Andy is a good gentleman, happy I chose their service
Google
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I was dreading coming in, but Georgia was extremely helpful and without realising it calmed my nerves.
Google
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Great service from Ahmed, he is credit to Shurgard. Used site for storage for 3 years, secure, easy to get to and reasonably priced
Google
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Excellent and simple to use! Wendy was friendly and showed me how everything worked, great stuff
Google
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Great service by Eugene!
Google
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Sarah was extremely helpful and polite she explained everything really well and was very friendly and approachable.

Maisie was very helpful and polite and very kindly booked us a taxi when we needed to leave
Google
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Excellent introduction and customer service from Gina!
Google
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We have been renting several units here for 15 years including very large ones. We have enjoyed the facility but more importantly it has always been about the staff and their commitment to helping and accomodating us in whatever way they could.Always friendly and loyal. Huge thanks especially to Louise Morris for her outstanding help on many occasions!!! and Jamie Bridgen for always looking after our company.
Google
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Nikki and the rest of the team have been helpful, prompt and efficient in operating their branch of Shurgard. there's nothing exciting about secure storage, but they made it as pleasant as possible- always a friendly greeting and a warm welcome.
Google
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Very good and clean place, also the reception team is always very helpful!!!
Google
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Good customer service thank you stacey
Google
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Great service from Richard. He helped us get setup including the app which is very good for access. It feels totally secure and would recommend to anyone looking for self storage.
Google
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I have had a storage unit at Farnborough for a couple of years now - firstly with Lok n Store, and now with Shurgard. I cannot rave about Team Farnborough enough! The are friendly, helpful, superfast at responding to emails, and I always feel that they strive to ensure that they will help us as much as possible. The units themselves are secure and the building is kept clean. Go and find out for yourself - they are fab! ☺
Google
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Nikki was really friendly and helpful each time l have been into the Shurgard office.
A welcoming member of staff 👍

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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