CUSTOMER REVIEWS

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(4.8) based on 35724 reviews
Date
Platform
Rating
Feedback
Google
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The people working here, are genuinely friendly and very helpful.
I recently had to downsize the unit, and it was all sorted in no time. Help and suggestions were made based on our needs, both practically and financially.
Cameron managed to get a unit on the same floor which was super helpful, and he even offered help with moving some boxes. Help wasn't needed, but his offer was really professional of him, and much appreciated.
Google
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Rob is very helpful and always has time for you
Google
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Booking our unit online was extremely easy. The reception staff were friendly and helpful on the day. The building itself is clean and secure and easy to navigate.
Google
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Greta experience so far especially from wonderful Annette but also her colleagues. Why we need humans as well as machines in services!
Google
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Great customer service
Google
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Muhammed Javid was really helpful, the customer service was top notch and he even stayed after the closing time to help us even more. Overall the service was great.
Google
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Did what it said on the tin ! Kept our possessions safe while we were abroad for 15 months . No problems.
Google
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Amazing staff and storage prices are 👍
Google
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Thanks to Richard (& David) for saving the day when I lost my key. Fast, no fuss service. Thank you so much. Loving the new entry system using the app too, if only it worked on the storage units too!
Google
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Many many thanks to manager Shan and the team. Excellent service and atmosphere
Google
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Great service and advice from Mandy.Thanks
Google
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Excellent service from SHAN. Helped us with the move in process. A1 service and highly recommened
Google
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Was greeted warmly by Josh on the front desk, he really was a big help and got me a unit sorted within ten minutes. Great service would highly recommend ..very clean and safe premises
Google
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Rob was very helpful in the set up
Google
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Love this storage unit, highly recommend - Jafer was super helpful and offered amazing customer service
Google
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Great service. Polite and friendly staff. Great guy Jafer
Google
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Needed storage while undergoing some building works at home. Very happy with the Shurgard Crayford storage facility and from the service received with Mike - the whole process was smooth, quick and efficient. Didn’t find the place too busy and was always able to find available trolleys. Will use again for future storage needs.
Google
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Amazing job Jamessss!!! You exceeded expectations really happy with everything
Google
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James well done
Google
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James well done
Google
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Thankyou for your customer service and help today Bret
Google
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Brandon was very helpful!
Google
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Great service and easy to use
Google
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Great experience from start to finish. Anu was incredibly helpful, answered all my questions, and made the whole process easy. Highly recommend!
Google
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Khalid was really helpful, friendly and informative.
Very impressed with the service given and will continue using Shurgard
Google
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Kieran is a very friendly person and communicative with clients strongly recommended
Google
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Very helpful lady who processed everything for us and was lovely, even though we came earlier that official opening hours.
Google
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Thanks to Tim for the help! Very helpful and helped us transfers units swiftly
Google
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Always very helpful staff! Tim was able to transition our storage move very smoothly!
Google
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Had a really fantastic experience renting a locker here. Very clean and tidy facility. Easy access to the site using mobile app. Top notch customer service. They even waived the lock drilling fee when I lost my key.

Only closed my account because I moved city.
Google
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I wanted to leave this review as I had a really good experience using Shurgard self storage Poole. The office staff are soo friendly and helpful. They gave great advice on the type of storage I required for my needs. I was given a tour of how to gain access to my unit. The building is kept very clean and tidy and I felt confident that my belongings were kept safe and secure at all times.
I will definitely be using this company again if the need arises. I highly recommend.
Google
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Brilliant service 👍 5 star
Google
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Very happy with the service I received.
Google
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Service was mint..
Google
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Great service from Michelle and Gina
They helped me so much was so easy they explained everything and made it a great experience.
Google
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Brandon was brilliant - so helpful and explained the process really clearly. Thank you!
Google
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Google
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Very friendly and professional. Quick and easy set up
Google
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Google
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Excellent service! Sam was incredibly thoughtful, knowledgeable and went out of her way to make the tour informative and easy. She answered all my questions and made the whole process smooth and stress-free. Highly recommend this storage facility!
Google
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Great customer service and support from Zoran.
Google
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Google
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Google
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Easy and simple process!
Google
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The storage facilities are fantastic. Josh was friendly and very professional in leading me through the process. It was a great service he provided. Thank you Josh.
Google
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Called Shurgard Bromborough to set up a storage unit, but ended up needing to cancel. Still, I was seriously impressed with the service.

Holly and Chris were great — really friendly, clear with info, and didn’t make me feel awkward at all when I cancelled. Just genuinely helpful people who care about good service.

If I ever need storage in the future, I’ll definitely be coming back here. Top-notch customer service!
Google
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I would like to give a special thanks to Chyna for helping me yesterday with my unit swap. She was extremely helpful, very clear on the rules/T&C and went more than the extra mile for me. You NEED more staff like her!. 5 Star representive ⭐⭐⭐⭐⭐
Google
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I popped in to ask about the boxes that they had available to buy. Unfortunately they didn't have the size of box that I needed but Cheryll was so polite and friendly. She also offered me a tour around the storage place but I was in a rush. Excellent service!
Google
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Friendly and helpful staff. Good rates. Highly recommend
Google
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I recently visited Shurgard and had an outstanding customer service experience. I met 2 wonderful, exceptional ladies who truly made my day. Both were friendly, cooperative, and informative from the moment I walked in. They took the time to understand my needs and went above and beyond to ensure I was given the product that would best suit me, rather than just trying to make a sale.

It’s rare to find staff so genuinely committed to helping customers, and their approach made me feel valued and confident in my purchase. Their professionalism and warm demeanor were truly appreciated.

This kind of service makes all the difference. I left feeling satisfied and well taken care of. Thank you to the whole team for making the experience such a positive one.

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