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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
Please enter a postcode or location

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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  3. Shurgard's customer reviews

CUSTOMER REVIEWS

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(4.8) based on 35002 reviews
Date
Platform
Rating
Feedback
Google
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Required storage for a house move at short notice - rang a few "shysters" before finally finding somewhere reasonably priced with decent staff who were "invested" in their work. A big thank you to Amy at Shurgard for tirelessly seeking out suitable storage for our stuff. Early days, but... Would definitely recommend Shurgard for their transparency and approachable staff.
Google
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What a fantastic team! Every visit to the store is met with a warm, down-to-earth welcome and a genuine 'can-do' attitude. The experience always feels authentic—never forced or bound by the usual routine. I deeply value how approachable the team is; asking for support or assistance never feels like a bother. This first-class team consistently delivers a world-class experience. Thank you all!
Google
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Staff are friendly and helped me out when I had an issue with my unit. Good experience so far.
Google
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Simply amazing!! We were able to move house and used the storage for March 2025, so just 1 month and £1 for 450 square feet. Sure, we paid extra for a lock (£14.99) and extra for insurance, but it took the stress out of moving everything on the day. The site is secure, spotlessly clean, you can’t beat it! The team at Shurguard Leicester are excellent. Ravi is simply amazing, so helpful and gave us all the relevant information, and even helped me load the van with a tricky item. If you’re thinking of using storage then give Leicester Shurguard a go.
Google
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Absolutely brilliant. We used the storage unit for our house move the team were so helpful and amazing. Ravi helped us on our first arrival with some of our items which we thought was very kind and also kept us informed with curtesy calls on our vacate day.

Also Iain has been really helpful mentioned digital access and what it looked like when they first built the centre so great to hear he’s been working for the company for some time.

Thanks so much Ravi and Iian and the rest of the team. We are so thankful.
Google
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Chris was amazingly efficient in arranging our storage requirements.
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Palak is very helpful regarding of contract and setup the app.
Google
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Shurguard Chiswick is very accessible and staffed by friendly and helpful people. Many thanks to Paul for helping me to get into my storage unit when I had forgotten my key. Will use again.
Google
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Great service by Ceili. Save a lot of
Thank you I will recommend this service again
Google
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Very helpful and knowledgeable service from Scott at the desk. Got the best deal for me and explained all procedures concisely, showed me where everything was and how to use all security door systems. Very good service, would recommend!
Google
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Great place to store your things. Dan and Poppy was helpful, great customer service 👍🏽👍🏽
Google
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Really friendly staff, they have customer toilet facilities on site, lots of packing equipment available to purchase. Make sure you check opening hours before visiting.
Google
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Excellent customer service from Shams. He was able to answer all my questions. I found him very helpful and polite. Thanks Shams 😊
Google
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Michelle was so helpful, friendly and courteous - despite me being awkward. Her patience and ability to go above and beyond makes her an asset to the company. Storage facility itself to be expected, just a shame opening hours are not the most flexible.
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Theo was great, helped me when I needed storage quick. Will definitely use again. Great lad
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Very clean and nice place. Very secure. Nice and friendly staff.
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Very helpful and happy to help
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Flo was really helpful and did a fantastic job 10/10
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Ashley was very helpful
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Alfonso was very helpful with the sorting out of the unit we were wanting to rent. He was a pleasure to do business with
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Flo was very helpful, and easy to store my stuff
Google
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Wendy was very helpful and provided us with all the information and instructions to get to our unit.
Thanks for your help Wendy!
Google
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Fantastic service from Emma, helped me move in quickly and efficiently and helped with cancelation notice for following month
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Google
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Have been very friendly and helpful especially Kerry
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Iain was incredibly helpful and very knowledgable. Would definitely recommend
Google
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Adam at Surguard in Crawley, great service, super efficient and very polite. I highly recommend them.
Google
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Great service and very helpful staff. Feel our stuff is very well looked after here.
Google
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Kerry, Wendy and the team are friendly, approachable and go out of their way to help. Great service.
Google
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Shofi was a great man. Excellent customer service with great positive spirit.
Thank you so very much
Google
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Great customer service! Matt was supper helpful!⭐️⭐️⭐️⭐️⭐️
Google
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This was my first time using Self Storage. Chyna greeted me with a lovely smile and made me immediately feel at ease. Her professional, yet personable approach ensured everything was clear and she was extremely helpful in her guidance on unlocking my units full potential to ensure a perfect fit.
Google
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Thank you Palek for sorting out the issue we had with a payment.
Google
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Fantastic, helpful service. Gave me a good price too. Very happy.
Google
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I needed storage and quick and easy process online, when I arrived Fred was welcoming quick and knowledgable.
Google
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Amazing experience, easy to use, friendly staff and would definitely recommend and I will personally use them again.
Google
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This is the first time renting a storage unit. Needn't have worried , all the staff are extremely friendly, helpful and professional. Our thanks to Amy and Nikki
Google
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Excellent customer service

Ray and Raeford both stars!
Google
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Rob and Maisy were fantastic
Google
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Charlie was very helpful throughout out the process of us moving our stand into storage. She helped make the process efficient and painless which was greatly appreciated.
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Very clean and easy to use space. Super helpful walkthrough from Adil and Alex
Google
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Thaj was very much helpful with helping me get the right unit size and also assisted me in making the contract start to finish.
Google
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Google
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Rachel was excellent 👍
Fantastic quality of service.
Google
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Georgia and Sue were great
Google
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Well done Terry. You were amazing!!
Google
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Have been renting a storage unit at this branch for a while now and used it previously when it was Lok 'N' Store. The team, especially Nikki and Paige, are amazing. Customer service is second to none. Very informative about everything the company has to offer. Best options given to suit you as an individual. Nothing is too much trouble. Friendly, helpful and patient team. Nikki and Paige deserve a special shout out though for going above and beyond. Great service all round. Highly recommended.
Google
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What a wonderful experience. Flo was immensely helpful and friendly. Great service overall.
Google
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Friendly and helpful people, clean and tidy facilities.
Google
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Very friendly staff, well maintained site. Great service

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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