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See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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Always a Shurgard storage location near you

See what customers say about Shurgard

Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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CUSTOMER REVIEWS

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(4.8) based on 37094 reviews
Date
Platform
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Feedback
Google
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Google
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Sarah is friendly, welcoming and professional. She explained everything so clearly and when I needed to move my storage back by one week it was very easy. A really nice facility clean and tidy modern and easy to use – Bluetooth technology to access is brilliant also.
Google
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Brilliant helpful staff, spotless store, would definitely recommend
Google
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Booked a unit here a few weeks ago and had a few extra requests needing taken care of as the unit is far from home. Michelle was extremely helpful and considerate to deal with. Felt really at ease that the stuff was in good hands and it saved us a lot of inconvenience. Thank you kindly.
Google
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This place is great, it's so easy to move in and great value for money. I had a few tactical issues with my house move, which was the reason I needed storage, and Michelle really helped me out of a predicament, she was great and I'd recommend this service to everyone. Thank you very much.
Google
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easy set up all online, as described in the ads .
Google
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Zahran is the most helpful member of staff, I can’t thank him enough for making the process very smooth and easy. He’s an asset to the place and they should reward him highly.
Google
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Google
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Very happy with facility easy access for unloading always clean and tidy and the staff are great Very helpful always available for help and advice .highly recommend this facility
Google
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Lara is Amazing, very helpful, place is easily accessible, tidy and secure.
Google
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Thank you for giving me great service today Bret
Google
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Mani and Valter are great, really friendly and really helpful. I'd never been to the store before so it was nice to be shown around before I began unloading. Would definitely come to Shurgard again.
Google
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Mani & the team are absolutely amazing.

The best customer service from any storage unit we’ve had.

I highly recommend Shurgard Chiswick.

Thank you for looking after us and being so efficient and professional.
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Staff were always friendly and helpful
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Polite, courteous, prompt, knowledgeable...pleasure to do business with
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Thanks Sameera. Very helpful team in a busy lock up! I appreciate the help
Google
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5/5, AB was very detailed in his description, and answered all questions in great lengths, making us feel there were no silly questions! Would recommend to anyone
Google
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Kieran was very helpful in changing the date of my move date. An absolute lifesaver.
Storage is clean, easy to access and the app is brilliant too for access. Highly rated.
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Ryan provided great service
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I was served by Dan today at the Westwood Branch. He couldn't have been more helpful. He is an absolute asset to your business.
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Good
Google
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From the time I arranged storage with Shurguard Longwell Green, I had a call from Paige to welcome me and check if I had any questions and we made arrangements for me to come in the the following day where Nikki went through everything in detail. This is customer service to the highest level. Throughout the time I was there both Paige and Nikki were totally amazing, always helpful, always welcoming and friendly (even when I lost my keys) I cannot recommend them enough, other companies should take a leaf from their book when it comes to customer service which is world class. Thanks so much Paige and Nikki, see you again most definitely.
Google
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Richard David and Kieran are the dream team. Super friendly and helpful. Nothing is too much trouble. Been a customer for 10 years and always totally satisfied. Place is kept spotless. Access is smooth even on foot and close to station. Highly recommend.
Google
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Google
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Anthony was incredibly helpful with sorting a couple of issues I had - his super friendly approach and clear communication made everything easy and would definitely recommend to anyone wanting storage to use Shurguard in Putney
Google
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I just wanted to say a big thank you to Chelsea at Shurgard for her amazing costumer service. From the moment I walked in, she was super friendly, welcoming, and made the whole process so easy and stress free. Shurgard is that kind of service that stands out with the storage process. Professional and welcoming!
Google
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Came in for help authorising my ID and had a glitch on my account assigning me to the wrong location- Thaj was a life saver and took his care setting up my account correctly and I can't recommend him enough!
Google
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Excellent service from Paige in Bristol
Great information and very helpful attitude
10 out of 10
Google
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Great customer service, nice and quick in a stressfull time.
Google
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I rented a spot to hold some furniture when I was moving house. Was given a spot the same day I rang, staff was polite and gave a tour of the compound and answered any questions I had.
Google
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Great service from Semira.
Google
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Excellent prompt service.
Google
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Rachel was really helpful and explained everything in detail. Made us feel at ease and answered all our questions. Would highly recommend.
Google
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All the people at customer service are knowledgeable, information is clear, they'll go out of their way to find the best deal for you even if it means they lose out on up selling service is friendly at all times of day. Get your own insurance though it is cheaper.
Google
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Samira has been great and very helpful
Google
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Spoke with Rob who was polite and very informative.
Google
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Annette Brandon really helpful
Google
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Flow and Leslie where great thanks for your 10/10 service
Google
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Very pleased with the help received for rob
Google
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Debbie was fantastic so helpful
Google
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Wonderful service from the two gentlemen at the reception, storage is good and
Easely accessible.
Google
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The whole process of hiring the unit was so easy and simple. When we moved into the unit, the woman at the desk was so informative and helpful, made sure we knew everything we needed to know. I have rented storage units in Greenwich before but Shurgard is for sure the best and the level of security is unmatched.
Google
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Mark was very helpful and helped get me a unit suitable for my needs
Google
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Google
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Khalid is an amazing person, excellent customer service always
Google
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Semira very great customer service showed me everything in detail
Google
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Super experience with Chris Harman, store manager, who went above and beyond to help us secure our family belongings - which is all of massive reassurance given we're so far away. We feel in very safe hands. Professional, kind, incredibly helpful, great communications. All processes explained thoroughly and promptly and the entire process was entirely stress free and smooth. Very grateful for this level of support and service. Thank you hugely Chris.
Google
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Thanks rob for sorting my access to basildon
Google
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Josh has been a great help. Very quick and efficient with a great smile 😃
Google
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Amazing service and help from Nikki today. Has made the whole process smooth and easy to navigate! Thank you

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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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