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See what customers say about Shurgard
Our customers give us great reviews about our units, our prices and our customer service. But don't just take our word for it, read below what our customers say
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CUSTOMER REVIEWS
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Google
very easy to use from start to finish, Gina very helpful throughout. The security and the premises were very good, I would use again and recommend to anyone.
Google
Great service, friendly staff and easy to use. Thanks!
Google
Brilliant service and Karen is a delight
Google
Edward from the reading office went above and beyond for me today regarding a glitch with my access, 5* customer service.
Unit perfect size for my needs, lots of options and smooth and easy to sign up and rent.
Unit perfect size for my needs, lots of options and smooth and easy to sign up and rent.
Google
Farid was friendly, professional, efficient and accommodating. Excellent service.
Google
Very good service received from Emma and Rivaldo. Good location. Very clean storage. I recommend.
Google
I used Shurgard and I have been impressed!! Due to circumstances, I’ve moved nine times as an adult and I’ve used other storage companies. What I loved about Shurgard Wandsworth was the efficiency with the use of the app. Staff have been great!! from the beginning, including when I have had a problem with the app. Amongst many great staff members I have been helped by, two colleagues I’ll like to highlight are Caroline and Anthony, I valued their listening ear and help with all my storage needs ( I stored my dad’s dresser amongst other things as a keepsake as he died when I was only seven years old, this has been very precious to store as I temporarily moved to smaller accommodation. I am extremely!!!! grateful for this ). Once I used the loo in Shurgard and it was absolutely spotless and it looked like it had been newly refurbished. I gave feedback to Anthony and he said he makes sure it’s very clean. All the very best to Shurgard staff team and customers. A happy and grateful customer.
Google
I had an excellent experience with Shurgard when I needed to downsize my unit last weekend. The whole process was smooth, efficient, and completely stress-free. I have rented a unit in the Wandsworth location for a year now, and the facilities are clean, secure, and very well maintained, which gave me real peace of mind about storing my belongings there.
What really made the experience stand out, though, was the service from Caroline, who was incredibly helpful. She took the time to explain everything clearly over the phone, answered all my questions, and made sure I found the right storage option for my needs.
I wouldn’t hesitate to recommend Shurgard to anyone looking for reliable storage, and Caroline is a real credit to the team.
What really made the experience stand out, though, was the service from Caroline, who was incredibly helpful. She took the time to explain everything clearly over the phone, answered all my questions, and made sure I found the right storage option for my needs.
I wouldn’t hesitate to recommend Shurgard to anyone looking for reliable storage, and Caroline is a real credit to the team.
Google
Gareth was super helpful, pragmatic and friendly. Made the whole thing run very smoothly. I’d recommend these guys in Wandsworth.
Google
Excellent facilities and the staff on duty having been wonderful and kind in attending to me
Google
Excellent prompt helpful service from David - give him a pay rise
Google
Google
I visited Wokingham branch to check out the storage options and Richard was really helpful in showing me around various storage units, he guided me on the price and suitable units which can save me money as well.
I truly appreciate his patience and great sense of customer service. Thank you Richard and Shurgard you are lucky have employees like Richard. Thank you so much.
I truly appreciate his patience and great sense of customer service. Thank you Richard and Shurgard you are lucky have employees like Richard. Thank you so much.
Google
Jonathan was very helpful! Excellent customer service, I would recommend the Shurgard storage to anyone interested
Google
Jonathan was amazing. Friendly and patient. Helpful and listened to my needs and assisted with the changes I required.
Google
I moved in today, Rob was fantastic. Great service.
Google
Mandy and Arlind were very helpful.
Google
Well run and reasonably priced. Billy at the front desk is also really friendly and helpful. He's gone out of his way to help me more than once. Would recommend.
Google
Great customer service in this location. I had issues with the lock and management team resolved my problem quickly and very efficiently and accommodated to my schedule. Thank you for your help!
Google
Easy and fast process... thanks to the team.
Google
Paige was professional and informative on my visit today. I've booked my storage after talking to her.
Google
Great customer service from Ian on the team, would definitely consider if looking for self storage.
Google
Scott was so helpful he give us his full attention
Google
Scott was very helpful ❤️
Google
Rivaldo was welcoming and lovely. Great services.
Google
The team provided excellent service — professional, efficient, and genuinely helpful. They were able to resolve an issue I had with my storage unit quickly, which made the whole process smooth and stress-free.
A special mention to Keval, whose professionalism and support really stood out. Thanks to his help, my problem was dealt with promptly and effectively.
Overall, this is one of the best storage facilities I’ve used, and I would highly recommend it.
A special mention to Keval, whose professionalism and support really stood out. Thanks to his help, my problem was dealt with promptly and effectively.
Overall, this is one of the best storage facilities I’ve used, and I would highly recommend it.
Google
Had a great experience today.
Exceptional service from Brandon starting with a warm welcome, followed by detailed walkthrough of products available, went above and beyond to provide great service.
Exceptional service from Brandon starting with a warm welcome, followed by detailed walkthrough of products available, went above and beyond to provide great service.
Google
Thank you Mandy for your great service!
Google
Brandon and Darren were great !
Google
Very helpful staff
Google
Mandy provided with great service !
Google
Lovely customer service :)
Google
Clean secured and the app is a brilliant idea.. Zoran from Beford was really helpful, 5/5 star service!
Google
Mandy really help me!
Google
Shan was very kind and helpful in settle up our self storage and very welcome to show us our space ) I am very satisfied with the service!
Google
Thanks a lot to Shan for providing a perfect explaining of everything! Such a good service
Google
Ab and Mandy are very helpful and accomodating, we were given clear instructions which was very helpful and they were very happy to help.
Google
Easy to access, Rachel was so lovely and welcoming. Definitely recommend
Google
Mandy is awesome brilliant customer service
Google
Mandy was extremely helpful, helped me move the storage unit where I needed to, and was very patient with helping me set up. Would 100% recommend
Google
Excellent service from manager Shan. Very helpful
Google
Manager Shan was very helpful in helping me obtain a unit. Great service
Google
Manager Shan was very helpful in helping me arrange a unit. We'll done
Google
Josh’s service was fantastic nothing was any trouble, we visited the unit to just get used to the surroundings and he has such a warm and approachable feeling will highly recommend
Google
Very helpful and efficient staff. Unit was clean and available at the agreed hire time. Ability to access unit until 9pm without additional charges or pre-arrangement was excellent to fit around working hours.
Google
What a lovely welcome from Gina and Michelle made everything simple and helped extensively could not recommend enough thank you
Google
Bret was so helpful and good customer service.
Google
Best serive from Kev, always on hand to sort out issues, thank you
Google
Thank you Keval for your outstanding service. Perfect gentleman 5 stars
Google
Had a great interaction with the sales team at Suregard, Jade, who helped me fix a mistake I made when booking the wrong location! Thank you for your quick help!
