Customer and store manager at Shurgard Self Storage

Expert advice

You’ll get a caring approach and practical advice from our staff. They’re all storage experts – whether they’re at our locations or at the end of the phone.

Here’s how our storage experts can help

Choose the right storage unit size: We can help you determine the most suitable unit size, often smaller than you might expect.
Storage tips: Learn how to protect your belongings and maximize your storage space.
Facility navigation: We’ll show you how to get around the storage facilities efficiently.
Flexible storage solutions: If your storage needs change, switching units is hassle-free.
Clean and safe facilities: Rest assured, your belongings are in good hands.
Contract and invoice assistance: We can answer any questions about your storage contract or invoice.
Automatic payments setup: We’ll help you set up automatic payments.
App usage guidance: Learn how to use our app for a seamless experience.

Availability of our store managers

On the phone

Speak with our storage experts at 0800 368 0420.

Monday – Friday: 8:00 – 20:00
Saturday: 9:00 – 18:00
Sunday: 9:00 – 18:00

In our reception offices

Meet our store managers at one of our reception offices during office hours. Check your Shurgard store page for the office address and opening hours.

Why store your belongings at Shurgard?

Here are some reasons why Shurgard is great when it comes to storing your belongings.

Find storage near you

Variety of unit sizes

We have a range of storage sizes – so if you don’t have many things, you won’t end up paying for space you’re not using.

Convenient access

Only you can access your storage unit. We offer free and extended access hours, 7 days a week, so you’re free to store or pick up things whenever you need to.

Safe and secure

Our premises are secured with surveillance cameras, perimeter fencing, alarms, individual access codes. You can access your unit with your own lock and key.

No long-term commitment

Our self storage contracts are completely flexible. You just have to inform us 15 days before moving out.

How self-storage works at Shurgard

Self-storage with Shurgard is easy and convenient. Here’s how to organise it in 3 easy steps.

Step 1

Find the right unit

Use our tool to find the right storage unit at the right price.

Step 2

Rent your storage unit

Complete your rental online. Not sure? Reserve your unit for free with no obligation.

Step 3

Move in

Pack your belongings and move into your storage unit.

Find my storage unit

New to self storage?

How self storage works

Self storage with Shurgard is easy. You can rent a storage unit in just 3 steps.

Get started with self storage

Our self storage prices

Here's how we quote the price of a self storage unit at Shurgard.

About storage unit prices

Our storage unit sizes

Examples of our different storage unit sizes and how to choose the right one.

See unit size examples

Temporary storage

What temporary storage at Shurgard means and how we can help you.

About temporary storage

Community storage vs self storage

The main differences between peer-to-peer storage and self storage.

See comparison

Pick up & delivery vs. self storage

The main differences between pick up & delivery and self storage.

See comparison

Self storage FAQs

Do you have questions about self storage at Shurgard?

Check out our FAQs

Housekeeping tips

Get the most out of your storage experience with our housekeeping tips.

Read our housekeeping tips

Shirley Jeque Mutemba

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This is by far the best facility I have come across. It is tailored to provide a seamless customer experience. There are no hidden costs. The app is efficient. The staff is also very attentive. Ashley is absolutely lovely. Great experience, overall! I would choose them again.

Mario Stanchev

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Had a really good experience at Shurgard Crayford. Sandra was very polite and friendly. She showed me the units, explained everything clearly and answered all my questions. Really appreciated her help and professional attitude.

Sharon Payne

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Wendy was a star, she was very helpful and knowledgeable. She went out of her way to help me. A great asset Thank you Wendy keep up the good work

Tobias Birkett

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Rob was really nice to me and my partner as we were trying to access our storage. He was really clear and easy to understand as he helped us when using the Storage App to access our storage on a Sunday.

Stephanie Saulter

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Excellent customer service from Keely. First helped identify a unit wide enough for my items, but not bigger than necessary. Then due to an IT issue had to manually help me get verified and set up with an access code. Helpful, friendly and efficient.