Shurgard Hemel Hempstead customer reviews
CUSTOMER REVIEWS
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Google
Customer service makes a huge impact, and the customer service I experienced over the phone at this branch with Krae was exceptional.
I had multiple queries and was on the phone for half an hour asking for advice - Krae was kind, listened to me and was extremely helpful and reassuring. I am a customer at a different branch but the main number put me through to his branch and he was able to assist me, even though this is not my local branch.
Really put my mind at ease and genuinely a hard working, good soul who is a credit to the company. These are the type of experiences that make or break your decision to use a company - positive interactions, helpfulness and going out of one's way is much appreciated. Thank you!!
I had multiple queries and was on the phone for half an hour asking for advice - Krae was kind, listened to me and was extremely helpful and reassuring. I am a customer at a different branch but the main number put me through to his branch and he was able to assist me, even though this is not my local branch.
Really put my mind at ease and genuinely a hard working, good soul who is a credit to the company. These are the type of experiences that make or break your decision to use a company - positive interactions, helpfulness and going out of one's way is much appreciated. Thank you!!
Google
Samuel was pleasant and helpful and showed me the unit couldn’t ask for better person to answer my questions and put me at ease
Google
Samuel was excellent showed me how to move in and unit and store was very clean. 5 stars
Google
Samuel was extremely friendly and helpful when I called to discuss downsizing my storage unit - he explained the process clearly and made suggestions I hadn’t thought of. This has been very helpful in making the storage more affordable and manageable for us. Thank you!
Google
Great value for money and delightful staff, especially Sam who is always very friendly and helpful whenever we turn up
Google
Samuel was helpful helped me with enquiries and gave me a laugh along the process.
Google
Rang today to get a quote on a large storage space.
I spoke to a nice lad called Samuel (hope that's how you spell his name) 😂
he was nice, polite and a very professional guy.
guided me through all the steps and the information I needed on size, price and duration and what would be the best size for what I needed which is a full house move.
They should let you do more stars on these things.
I spoke to a nice lad called Samuel (hope that's how you spell his name) 😂
he was nice, polite and a very professional guy.
guided me through all the steps and the information I needed on size, price and duration and what would be the best size for what I needed which is a full house move.
They should let you do more stars on these things.
Google
Great experience, the team are very friendly. Krae was super helpful with any questions I had
Google
Came to buy some boxes for an upcoming house move and Krae was really helpful, he also gave me information on storage solutions in case our chain collapsed
Google
I had a very smooth experience at Shurgard, and Krae was extremely helpful.
Google
Well I must say the service from Samuel was amazing he was very helpful with every question we asked and such a nice polite lad.
He helped us with everything we needed to know from size of storage to costs of the duration we need it for and how easy the process of getting storage was and answered every question we asked.
Wish we could give him more stars.
He helped us with everything we needed to know from size of storage to costs of the duration we need it for and how easy the process of getting storage was and answered every question we asked.
Wish we could give him more stars.
Google
We used the storage for a short time and had a great experience. Sam was brilliant, he showed us to our locker and helped us get some boxes and tape from reception. Everything was easy and all at a decent price. Would definitely recommend!
Google
Came to see a unit, Samuel showed me round. He was very helpful and knowledgable.
Google
Samuel was very helpful and gave us a tour of the building super clean and friendly vibes.
Google
Came in to enquire for a unit as I’m moving soon and never used storage.
Sorina was kind and knowledgeable and put me at ease with the process. I even bought some boxes to help with my packing. The storage is clean and easy to navigate around.
Smooth experience!
Sorina was kind and knowledgeable and put me at ease with the process. I even bought some boxes to help with my packing. The storage is clean and easy to navigate around.
Smooth experience!
Google
Krae was very friendly, walked us through all the different options clearly and helped us to understand the most effective way to move forward with securing storage! Thank you for your help Krae!
Google
Google
What an amazing bunch of people. Literally couldn’t have been more helpful when we needed additional storage. Thank you so much especially to Krae and Sorina who were great.
Google
Samuel was great with his support no problem recommending this company to friends and family
Google
Samuel was a great help today
Carefully explained and answered all my question
Showed me the units that he recommended for size showed me around.
Very helpful I recommend him and the acces of the storage units
Carefully explained and answered all my question
Showed me the units that he recommended for size showed me around.
Very helpful I recommend him and the acces of the storage units
Google
Amazing service, really looked after, experienced staff. I cannot recommend enough that you use this organisation and this staff team for any of your storage needs. Thanks again team, you are amazing.
Google
An excellent facility made even better by patient and kind staff. We had to adjust the size of storage multiple times in the day and they were happy to do so. Made life a lot easier on a busy, hot day.
Google
I went in to enquire about storage as my elderly parents will be looking to move soon. I was greeted by Laura who was very friendly and professional and gave me all the information I needed. Unfortunately I was not in a position to book right now but I will definitely return, absolute pleasure, thanks Laura.
Google
Good
Google
Google
I recently made an enquiry about renting a storage unit as I'm moving from the Netherlands to the UK and will need somewhere safe to store my belongings. I was very impressed with the facility – it was clean, well-maintained, and gave me a great first impression. Sorina was incredibly friendly, professional, and took the time to answer all of my questions. Thanks to her excellent service, I've decided to come back in about two months to rent a unit. I would definitely recommend this place!
Google
I was greeted by krae who was kind and professional. He showed me around and answered any questions I asked. I have been to a few storage companies over the years however the politeness I received was great. Thankyou krae
Google
I went in and was greeted with a warm welcome from Krae, he helped me purchase some boxes. Will be back Thankyou again!
Google
Excellent company
Google
I had a fantastic experience at Shurgard Storage in Hemel Hempstead, thanks to Krae. From the moment I arrived, Krae went above and beyond to make me feel welcome and at ease.
They personally walked me to my storage unit, explained everything clearly, and made what I expected to be a stressful process feel simple and straightforward. Nothing was too much trouble, and their friendly, professional attitude really stood out.
Excellent customer service like this is rare, and Krae is a real credit to the team. I wouldn't hesitate to recommend Shurgard Hemel Hempstead to anyone looking for storage. Thank you again for making the whole experience so easy!
They personally walked me to my storage unit, explained everything clearly, and made what I expected to be a stressful process feel simple and straightforward. Nothing was too much trouble, and their friendly, professional attitude really stood out.
Excellent customer service like this is rare, and Krae is a real credit to the team. I wouldn't hesitate to recommend Shurgard Hemel Hempstead to anyone looking for storage. Thank you again for making the whole experience so easy!
Google
Really friendly team who will do what they can do help!
Google
Sam gave me a great insight into what unit would be best for me as i’m moving house , he made the process for me a lot less stressful than I thought
Google
The team at Shurgard self storage Hemel Hempstead, are amazing. I have used my storage for nearly four years now and they always proffer solutions in any confusing or seemingly difficult situation.
Sorina, is always hands on with sorting out my issues, enquiries, and also intentional about sending me notifications when I have a delivery.
I will certainly recommend this storage to anyone in the area needing one.
Sorina, is always hands on with sorting out my issues, enquiries, and also intentional about sending me notifications when I have a delivery.
I will certainly recommend this storage to anyone in the area needing one.
Google
I wanted to buy a moving box from shirguard and Laura was the one who served me she was very helpful and also showed me how to do the packing of the box. I would like to thank her
Google
Just based on our move in - all of the team are really helpful and kind. Shout out to Sam who stopped his rounds to help me find a unit without batting an eyelid and to Krae who has been so helpful patient and understanding! We had to go up a size in the unit after sorting the move, he showed me around thoroughly and helped me get my head around future changes with the app etc. Thanks guys - you made the last stage of a big life change stress free.
Google
I have used a fair few storage places over the years but the staff at this place are amazing, very friendly and professional and always happy to help out where they can, what a great team. The price is fair and the facilities are great. Could do with extended access times, 6pm is often too early for myself as I am used to unmanned sites
Google
I had a great experience speaking with Samuel from Shurgard Hemel. He was very professional, friendly, and helpful, answering all my questions clearly and making the whole process easy.
The customer service was excellent thanks to him. While the prices are not the lowest, the staff and service quality definitely make a positive difference.
The customer service was excellent thanks to him. While the prices are not the lowest, the staff and service quality definitely make a positive difference.
Google
Laura, sam and krae has been fantastic 👏
Google
Google
Cannot fault the service, was exactly what we needed. The facility is clean, the staff were always exemplary in their assistance.
Google
We had a storage locker on long term hire and due to changes needed to vacate the locker early. The employees were extremely helpful friendly and made the whole process easy. Excellent customer service would definitely recommend
Google
Sorina was very polite and helpful
Google
I have to say the information and service I received from Krai at Shurgard has been excellent, from my pop in visit with an enquiry to finally booking and moving my whole house contents in has been exceptional. He would not have known how emotional this whole experience was for me due to my family circumstances but he was friendly and professional. Thank you.
Google
The storage is very clean and logistically well organised, could improve with some light insight the units and extended access hours.
That said, the star of the experience is the team! Sam Chris and Sorina are just amazing people!
I always experienced a very friendly and attentive environment. They are absolutely brilliant at their job and deserve some recognition!
Also, Sorina really went the extra mile to fix a misunderstanding through the notice process, she really put her heart on it.
I cannot say good enough of them!
This is a winning team 🙌🏼
Thank you for your service 🙏🏻
Blessings ❤️
Laura.
That said, the star of the experience is the team! Sam Chris and Sorina are just amazing people!
I always experienced a very friendly and attentive environment. They are absolutely brilliant at their job and deserve some recognition!
Also, Sorina really went the extra mile to fix a misunderstanding through the notice process, she really put her heart on it.
I cannot say good enough of them!
This is a winning team 🙌🏼
Thank you for your service 🙏🏻
Blessings ❤️
Laura.
Google
Very well organized and professional
Google
I have been storing here for a year now and the experience is fabulous! Samuel, Sorina, Krae and Laura are assets to Shurgard! The facility is clean, the team are always helpful no matter what challenge they face, always with a smile and can do attitude.
I have been highly recommending this storage to my business partners!
I have been highly recommending this storage to my business partners!
Google
Sorina at Hemel Hempstead branch was really good, quality service by her and went over and beyond in helping us store our items. Thank you.
Google
Really good customer service from Samuel. Listened to all my inquiries and answered them clearly. Thank you
Google
Sorina was absolutely fantastic! She helped us last minute to get a unit to store our sofa which didn’t fit. And today we finally ended our need for the unit and Sorina was at the desk yet again with a lovely smile and remembered me. She helped end so quickly and efficiently. Defo recommend shurgard and Sorina for her excellent customer service!
Google
I went in to buy some card board boxes, Krae was extremely helpful and helped me carry them to my car! Thankyou Krae! Will be back for more soon!
