CUSTOMER REVIEWS
Platform
Feedback
Google
Emer delivered an outstanding experience when it came to selling storage. From the first interaction, it was clear that she knows her field inside and out. She was efficient, organized, and incredibly easy to work with. Emer made a potentially stressful process feel simple and straightforward, handling everything with confidence and professionalism. Her friendly approach and clear communication made a huge difference, and I always felt like I was in great hands. I couldn’t recommend Emer more highly—she truly exceeded expectations.
Google
spoke to Nikki who was very helpful and explained options
Google
Dealt with Paige at Shurgard Longwell Green store earlier today. Very helpful, polite, informative, and knowledgeable. Made it all so straight forward, and simple to sort out.
What an absolute pleasure, and thank you.
What an absolute pleasure, and thank you.
Google
Lovely team at Longwell Green. Thank you very much. Kept very clean and tidy too. Simple process.
Google
Paige was very helpful when I called. I could not access the Southampton facility using the app and Paige was patient, friendly and helpful to explain how I would access in, throughout and back out again. I felt confident and safe being on site with no staff around, in person. I also left knowing the facility was closed correctly for others afterwards.
Thank you Paige.
Thank you Paige.
Google
Great service by Nikki & very professional
Google
Nikki dealt with my account query in an assured and professional manner which is what I expected from a storage company that puts its customers first. She gave me invaluable advice and listened to what I had to say regarding my account. Nikki is a credit to the Shurgard team in Bristol. Please give her a personal recommendation from a very satisfied customer.
Thank you.
Peter Earl-Martin
Thank you.
Peter Earl-Martin
Google
Hello I have word with Nikki she explain me very nicely and friendly about storages I really like her service and the way she describes
Google
Great unit all different size options and ours was perfect for what we needed.. Nikki in the office was helpful and explained everything we needed and all staff were always happy and ready to help
Google
Google
Paige was a great help!!
Google
Professional, polite and patient Amy.
Went through my inquiries, provided answers, options and guidance. Thats great customer service. You should clone her elsewhere, haha!
Went through my inquiries, provided answers, options and guidance. Thats great customer service. You should clone her elsewhere, haha!
Google
Paige was very helpful and made things really easy and simple to follow. She went above and beyond to help
Google
Had other a wonderful time with Paige and she talked me through the ins and outs of the storage with patience and enthusiasm. My items are certainly in good hands
Thanks
Sandro
Thanks
Sandro
Google
Very friendly and supportive staff, Nikki was extremely helpful and understanding and made my experience a lot easier!
Google
Fantastic service from all the staff at Shurgard Longwell Green especially Nikki who was always extremely helpful and informative from my first interaction with her and Paige who we also saw several times and was also really friendly at every visit. The units were all very clean and the access system is user friendly and helps to feel like your storage is secure. Easy to book a unit online even at short notice too. Would definitely use again if needed in future.
Google
Great secure facility and friendly staff who are more than happy to help! Thanks :)
Google
Nikki was really good, helpful and informative.
Google
Nikki was a fantastic help to me! Super articulate and patient.
Google
Called in today to check unit was ok for weekend removal.spoke to Nikki who was very polite and understanding at sorting out the app for me.nothing was too much trouble and it gave me great satisfaction on using Shurgard.would highly recommended.Thankyou Nikki.
Google
Google
A really friendly and professional service, Nikki was really helpful and kind. It felt very secure and clean, toilets also came in handy at times! 😊 thank you!
Google
Rented a unit to store furniture between house moves
Needed flexibility and Nikki was superb in helping me find the best solution for my needs
Needed flexibility and Nikki was superb in helping me find the best solution for my needs
Google
Walked in yesterday 6/2/26, staff members were lovely and friendly. The lady took me up to view a few different size options showing me the access procedures on the way. Overall a very pleasant experience 10/10 !
Google
Helpful staff, Nikki supported us to move units and set up the app.
Thanks for your help
Thanks for your help
Google
Nikki was very helpful today
Google
Nikki was amazing and so informative 🤩🤩
Google
Great onboarding and support when needing an extra unit quickly! Nicki is a great help!
Google
First time using a storage unit and Shurgard couldn’t make it easier! The app and the unlock system to be able to enter the building is so easy to use and did give peace of mind that my items were safe. Used for 3 months with first month just £1, no issues with my furniture. All the staff that I met were very friendly and incredibly helpful. Only issue is when booking, the size of the unit was correct (did go for smallest one) however the image they gave showed a rectangle shape unit which would of fit my furniture a lot easier but unit given was a square shape so Tetris style maths was required! Would 100% use again if needed a storage unit in the future
Google
Nikki was fantastic at answering my questions and walking me through the process of moving my stuff into my unit.
Google
Very Helpful . Explained the process , gave options and made it all very simple
Google
Nikki was very helpful and professional and explained everything to me
Google
Very helpful
Thanks lot
Thanks lot
Google
Nikki was extremely helpful and knowledgeable, a pleasure to deal with
Google
Excellent customer service from Amy, who was thankfully able to answer all of my questions about my account t and unit and leave me completely informed of what I need to do to vacate my storage unit and deal with the lock for it.
Many thanks.
Paul I
Many thanks.
Paul I
Google
Nikki was a massive help talked us through the whole process and very understanding of our need thank you
Google
Nikki was great. Very nice person on the phone. Gave good advice and solved my query.
Google
Thanks,Amy….
Easy when you know how!!!
Easy when you know how!!!
Google
We hired a storage unit when we were emptying a house and needed somewhere to store some furniture. The hiring process was easy. We could visit the unit whenever we wished during the day/evening, even when staff were not there. The unit was clean and dry. Access was easy to use. I would definitely use again.
Google
Fab service from Amy,nothing is too much trouble.
Easy access to the facility and to your own storage unit,with long opening hours. would defo use again and recommend to others👏👏👍
Easy access to the facility and to your own storage unit,with long opening hours. would defo use again and recommend to others👏👏👍
Google
Nikki was extremely helpful. Even though we were there just to gauge on storage sizes, she was happy to show us around and give us options for when we do decide.
Google
Google
Brilliant service from the minute we walked in
Google
Excellent team of people. No problems whatsoever. Charming professional everything worked.
Google
great place for your goods to be stored good prices secure and very friendly staff especially paige and nikki answered all my questions and walked me through everything i needed to know thanks guys
Google
Thank you to Nicky for your efficient and kind help today as I close my account with Shurgard. Storage with the company has been for several months but was a lifesaver as I downsize. Would recommend going forward.
Google
Nickie was very helpful. Thank you so much
Google
Received advice from Nikki re: Shurgard App and payment. She was very helpful, friendly and resolved the problem
Google
Nikki was very helpful and made the process for a first time mover seamless. She explained the process properly and I hardly had any questions. I 1000% would be storing with them whenever I have to again
Google
Amy and Paige have been amazingly helpful, much appreciated
