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Google
This is the first time renting a storage unit. Needn't have worried , all the staff are extremely friendly, helpful and professional. Our thanks to Amy and Nikki
Google
Have been renting a storage unit at this branch for a while now and used it previously when it was Lok 'N' Store. The team, especially Nikki and Paige, are amazing. Customer service is second to none. Very informative about everything the company has to offer. Best options given to suit you as an individual. Nothing is too much trouble. Friendly, helpful and patient team. Nikki and Paige deserve a special shout out though for going above and beyond. Great service all round. Highly recommended.
Google
Very friendly staff, well maintained site. Great service
Google
Can’t comment much about the storage yet as I’ve not used it for long but the service from Nikki was really exceptional. Explained everything clearly and was generally just very friendly and helpful.
Google
The team here are very helpful and extremely friendly.
Google
Loads of parking big store rooms and super clean!
Google
Very helpful. Quick easy storage set up. Would recommend
Google
The team(Paige, Amy, Nikki & Pete )at Bristol/longwell green is fantastic and lovely, always polite, very helpful, we use the storage for work and have brilliant access, from day one, Paige showed us around, where the facilities are etc & is always ready to help where possible, Nikki is cheerful and happy, Amy is bubbly & kind and Pete is intellectual and likes to get to know his customers, keep up the good work,
Google
Very professional and convenient storage. I wish it was open longer on the weekends. Nikki is very friendly and helpful when we wanted to close the unit which was a very quick process.
Google
Friendly and professional staff, reasonable prices, recommended
Google
had to deliver there yesterday, Amy greeted me at the door and made me feel welcome
Google
This place is awesome. The facilities are modern and Great. The staff are really lovely. I dealt with Nikki who was really friendly and helpful. Thanks all. Really Great experience
Google
I was met by a lady named Nikki who was more than willing to help me as I have dealt with her and her team before previously as I was transferring from one unit to another Nikki was very accommodating and sat me through different options and prices before going to show me ones to help make up my mind. Experience was very pleasant and would highly recommend using this service for anyone who needs to free up storage at home or workplace.
Google
Very friendly staff
Google
Highly recommend,great service and no problems
Google
I’ve had a storage unit at Shurgard Bristol for 4 months now, but find the staff excellent. I had a query a few weeks ago and Nikki was more than happy to sort for me.
Google
Always great service at the Longwell Green branch.
The staff are always friendly and helpful, particular mention for Nikki who always goes out of her way to help.
The staff are always friendly and helpful, particular mention for Nikki who always goes out of her way to help.
Google
Google
Nicking was very helpful and explained everything well!
Google
Google
Edited!!
Had some great customer service which sorted the issues, big thanks to Paige and her manager (I'm so sorry, I've forgotten your name).for getting it sorted and hearing me out!
Since getting bought out by Shurgard the prices have gone up, the service has gone down and the new app is absolutely shocking. Getting late fees every month because the app will not keep auto-pay live. Errors with every payment method. Looking to leave asap once I've managed to be able to feedback the terrible app design directly.
Had some great customer service which sorted the issues, big thanks to Paige and her manager (I'm so sorry, I've forgotten your name).for getting it sorted and hearing me out!
Since getting bought out by Shurgard the prices have gone up, the service has gone down and the new app is absolutely shocking. Getting late fees every month because the app will not keep auto-pay live. Errors with every payment method. Looking to leave asap once I've managed to be able to feedback the terrible app design directly.
Google
Nikki was very helpful with a few queries I had and helped me feel very reassured
Google
she was kind and empathetic to my concerns
Google
I decided to use a storage unit whilst I moved house for ease I dealt with both Paige and Nikki both really friendly, helpful, and professional would defiantly use again and would recommend to others.
Google
Staff very friendly. Loving the new layout and new APP makes life a little easier
Google
Nikki is always helpful
Google
Great place and amazing staff
Google
Google
I can only commend Nikki as a Five Star Shurguard employee
Nothing was too much trouble for her explaining the terms and conditions of the contract
Her personality and professionalism shone through from the initial greeting to showing me around and demonstrating my options
Well done Nikki you are an ace Shurguard employee
Well done
Bill Walker
PS Shurguard facilities and amenities are excellent
Nothing was too much trouble for her explaining the terms and conditions of the contract
Her personality and professionalism shone through from the initial greeting to showing me around and demonstrating my options
Well done Nikki you are an ace Shurguard employee
Well done
Bill Walker
PS Shurguard facilities and amenities are excellent
Google
Very polite and supportive . Over all good over the phone manner.
Google
Spoke to Nikki who was extremely helpful and provided an excellent service today. Definitely recommend!
Google
Rented a storge unit for 3 months. This proved really useful and good value. Access to the unit was simple and convenient. The staff have been consistently friendly and helpful. I would definitely use this facility again should the need arise. Thanks Nicki for your excellent service.
Google
Very helpful and polite experience with Nikki today, thank you.
Google
Nikki has been absolutely fantastic every time I’ve spoken to her and asked questions.
Google
Amy was so helpful and informative . We will most definitely book a unit as soon as we have our moving date . Well done Amy !!
Google
The team at Shurgard Longwell Green are always friendly and helpful.
Today Nikki walked me through setting up the Shurgard App after warning me about it going live for access to the depot next week.
Thanks Nikki, no easy task when I your helping a luddite!
Today Nikki walked me through setting up the Shurgard App after warning me about it going live for access to the depot next week.
Thanks Nikki, no easy task when I your helping a luddite!
Google
Great communication and very easy to deal with. Super fast service as well.
Google
We have a storage unit at shurgard at longwell green, the girls there are so helpful and cannot do enough to help us we have had nothing but praise for them and would recommend them
Google
Thanks to Nikki for making my first time experience using Shurgard Self Storage a pleasurable one. Nikki took time to explain in a comprehensive manner how to best make use of the facility during working & none working hours. Thanks Nikki you are a credit to the company.Keep up the good work.
Google
Google
Excellent service, excellent staff đź‘Ź
Google
Thanks especially to Paige who helped me secure another unit at a good cost, and was very professional helping me with insurance ect.
Google
Such excellent service from Paige, the receptionist.She was so friendly and patient with us.
Just rented my first storage unit for a house move and no idea what to do. She was amazing, showed us around to our unit, and even briefed us on what to do when we want to move out. She went above and beyond her to make sure i understood the information correctly. Such an pleasant and helpful lady. Will definitely recommend it.
Just rented my first storage unit for a house move and no idea what to do. She was amazing, showed us around to our unit, and even briefed us on what to do when we want to move out. She went above and beyond her to make sure i understood the information correctly. Such an pleasant and helpful lady. Will definitely recommend it.
Google
I have had to arrange storage in Bristol while overseas - the team at Shurgard has been fantastic! Incredibly responsive, courteous and helpful. Much appreciated!
Google
Excellent service from Paige( receptionist).She helped me out so much above and beyond her remit I am sure. I often have small seizures and find it difficult to retain information. She coped with both with professionalism and patience.Pleasant and helpful.
A credit to both you and herself.
A credit to both you and herself.
Google
Nikki is an absolute superstar! Popped in on to have a look around and she couldn’t have been more helpful, polite, informative and not pushy at all. If you are looking for storage this is a fantastic facility. Ask for Nikki and you’ll be in safe hands.
Google
Nikki and Amy were very helpful and knowledgeable. Pleasant experience. Nice clean storage unit. Will definitely recommend
Google
Amazing service from Nikki, she made us aware of everything we needed to know and very friendly.
The lockers themselves are a great, easy to use and they also supply trolleys to make unloading/loading much easier.
Definitely would recommend to a friend
The lockers themselves are a great, easy to use and they also supply trolleys to make unloading/loading much easier.
Definitely would recommend to a friend
Google
Moved all my stuff into storage today and found the whole experience easy . Lots of trollys to use and the unit was clean tidy and dry .
Google
Just rented my first storage unit for a house move and was warmley greeted by Nicola. She was amazing, showed us around to our unit and even briefed us on what to do when we want to move out. 10/10 would recommend using if you are moving house.
