CUSTOMER REVIEWS

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(4.9) based on 276 reviews
Date
Platform
Rating
Feedback
Google
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Amy is brilliant, an absolute pleasure and so easy to make all the arrangements
Google
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Very helpful and friendly team, particularly Pete and Nikki. Clean and tidy space, plenty of parking, easy access.
Google
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Nikki was helpful and friendly
Google
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Very helpful staff and a very convenient process of getting set up and storing
Google
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Nikki and the rest of the team have been helpful, prompt and efficient in operating their branch of Shurgard. there's nothing exciting about secure storage, but they made it as pleasant as possible- always a friendly greeting and a warm welcome.
Google
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Nikki was really friendly and helpful each time l have been into the Shurgard office.
A welcoming member of staff 👍
Google
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I hired the 100 sq foot unit for my large shipment from overseas. The staff is very helpful, the first month promotion price of 1 pound is a huge bargain. They also have plenty of trollies available to move the stuff around. Highly recommended!!
Google
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Google
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Amy was fantastic! Very friendly, knowledgeable and helped me choose the right unit. A pleasure meeting
Google
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Awesome staff Nikki was very helpful. Lovely and clean facility
Google
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Fantastic company highly recommend them 😁😁
Google
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Nikki was extremely helpful and very knowledgeable.
Google
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Google
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Fast, efficient and friendly service. Couldn't be easier.
Google
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A friendly service and they were available to sort everything out despite it being a last minute arrangement.
Google
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Friendly staff, helpfully fixed my accidental reserving of multiple units.
Google
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Nikki was so helpful in helping us sort out what we needed! Nice, sturdy boxes! Wish they had bubble wrap though!
Google
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This is the first time renting a storage unit. Needn't have worried , all the staff are extremely friendly, helpful and professional. Our thanks to Amy and Nikki
Google
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Have been renting a storage unit at this branch for a while now and used it previously when it was Lok 'N' Store. The team, especially Nikki and Paige, are amazing. Customer service is second to none. Very informative about everything the company has to offer. Best options given to suit you as an individual. Nothing is too much trouble. Friendly, helpful and patient team. Nikki and Paige deserve a special shout out though for going above and beyond. Great service all round. Highly recommended.
Google
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Very friendly staff, well maintained site. Great service
Google
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Can’t comment much about the storage yet as I’ve not used it for long but the service from Nikki was really exceptional. Explained everything clearly and was generally just very friendly and helpful.
Google
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The team here are very helpful and extremely friendly.
Google
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Loads of parking big store rooms and super clean!
Google
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Very helpful. Quick easy storage set up. Would recommend
Google
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The team(Paige, Amy, Nikki & Pete )at Bristol/longwell green is fantastic and lovely, always polite, very helpful, we use the storage for work and have brilliant access, from day one, Paige showed us around, where the facilities are etc & is always ready to help where possible, Nikki is cheerful and happy, Amy is bubbly & kind and Pete is intellectual and likes to get to know his customers, keep up the good work,
Google
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Very professional and convenient storage. I wish it was open longer on the weekends. Nikki is very friendly and helpful when we wanted to close the unit which was a very quick process.
Google
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Friendly and professional staff, reasonable prices, recommended
Google
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had to deliver there yesterday, Amy greeted me at the door and made me feel welcome
Google
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This place is awesome. The facilities are modern and Great. The staff are really lovely. I dealt with Nikki who was really friendly and helpful. Thanks all. Really Great experience
Google
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I was met by a lady named Nikki who was more than willing to help me as I have dealt with her and her team before previously as I was transferring from one unit to another Nikki was very accommodating and sat me through different options and prices before going to show me ones to help make up my mind. Experience was very pleasant and would highly recommend using this service for anyone who needs to free up storage at home or workplace.
Google
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Very friendly staff
Google
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Highly recommend,great service and no problems
Google
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I’ve had a storage unit at Shurgard Bristol for 4 months now, but find the staff excellent. I had a query a few weeks ago and Nikki was more than happy to sort for me.
Google
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Always great service at the Longwell Green branch.
The staff are always friendly and helpful, particular mention for Nikki who always goes out of her way to help.
Google
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Google
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Nicking was very helpful and explained everything well!
Google
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Google
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Edited!!

Had some great customer service which sorted the issues, big thanks to Paige and her manager (I'm so sorry, I've forgotten your name).for getting it sorted and hearing me out!

Since getting bought out by Shurgard the prices have gone up, the service has gone down and the new app is absolutely shocking. Getting late fees every month because the app will not keep auto-pay live. Errors with every payment method. Looking to leave asap once I've managed to be able to feedback the terrible app design directly.
Google
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Nikki was very helpful with a few queries I had and helped me feel very reassured
Google
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she was kind and empathetic to my concerns
Google
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I decided to use a storage unit whilst I moved house for ease I dealt with both Paige and Nikki both really friendly, helpful, and professional would defiantly use again and would recommend to others.
Google
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Staff very friendly. Loving the new layout and new APP makes life a little easier
Google
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Nikki is always helpful
Google
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Great place and amazing staff
Google
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Google
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I can only commend Nikki as a Five Star Shurguard employee
Nothing was too much trouble for her explaining the terms and conditions of the contract
Her personality and professionalism shone through from the initial greeting to showing me around and demonstrating my options
Well done Nikki you are an ace Shurguard employee
Well done
Bill Walker
PS Shurguard facilities and amenities are excellent
Google
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Very polite and supportive . Over all good over the phone manner.
Google
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Spoke to Nikki who was extremely helpful and provided an excellent service today. Definitely recommend!
Google
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Rented a storge unit for 3 months. This proved really useful and good value. Access to the unit was simple and convenient. The staff have been consistently friendly and helpful. I would definitely use this facility again should the need arise. Thanks Nicki for your excellent service.
Google
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Very helpful and polite experience with Nikki today, thank you.