CUSTOMER REVIEWS

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(4.9) based on 430 reviews
Date
Platform
Rating
Feedback
Google
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Google
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Visit the store rather than book over the phone. I booked a unit that was too small. 25ft sounds quite big but in reality needed two sizes bigger. Kevin was excellent in sorting out exactly what we needed. The whole set up went smoothly. Highly recommended.
Google
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Fab experience, nice that everything is so safe and secure.
Google
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Convenient and easy-to-use storage solution
Clean, well-maintained facilities
Flexible unit sizes to suit different needs
Smooth booking and access process.
Feels safe and reliable for storing personal belongings
Competitive pricing compared to other storage providers.
Staff are approachable and professional
Quick to assist with questions and setup
Clear communication throughout the rental process
Positive customer experience overall
Google
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Excellent service and perfect size for what we require thank you.
Google
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Google
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Amanda was helpful and kind
Google
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Amanda was very kind and helpful
Google
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Kevin was very helpful indeee
Google
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Couldn't fault it. Brilliant service. Thank you.
Google
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This is the Rolls Royce of self storage. Everything is done via a simple and user friendly APP which adds to the overall security of the units as nobody without an active account can access the site.

The site staff are always happy to help and a pleasure to deal with…very friendly and professional at all times!!
Google
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Lovely,friendly helpfull staff. Will highly recommended.
Google
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Absolutely sensational. Clean, fresh, new, excellent service - Kevin was especially helpful. I used to be with Safestore in Colchester and that was RUBBISH….so happy to be here instead - thank you!
Google
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Kevin and Wayne are very helpful. The units are clean and damp free. Very good service and fair pricing
Google
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Nice and easy, better than what I thought it would be. Would highly recommend.
Google
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Fantastic staff in the Ipswich branch (Kevin I think) who were super friendly and helpful during the setup process.

And also on subsequent days

Great service
Google
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Extremely helpful staff. Units are almost habitable 😂
Google
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Very good thank you
Google
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Staff were helpful, friendly and knowledgeable throughout. The unit is well managed and clean. The app is very good and the times that you can access the unit are great!
Google
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Google
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I have been using Shurgard Ipswich for over 5 years for all my storage needs and the service I have received from both Kevin and Wayne has always been exemplary. I would not hesitate in recommending them.
Google
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Google
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Secure access 24/7 via an easy to use app. Everything in good repair. Helpful staff.
Google
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Very good Customer service. Very helpful and friendly staff..
Google
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Google
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lovely customer service and helpful
Google
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Dealt with Wayne today at Shurgard who was friendly, kind and professional. Quick and easy to arrange storage. Thanks Wayne! 😊
Google
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Really straight forward experience signing up for a unit for the first time, great deal as a new customer. Kevin was super helpful getting it all arranged, even a goodie bag waiting in the unit. Perfect service all round!
Google
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Excellent customer service
Google
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Wayne and Kevin offer great customer service and the facilities seem very well situated, clean and accessible.
Google
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Great experience from start to finish. The app based access is extremely useful allowing access out of office hours! Also very friendly team
Google
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Great service from Kevin
Google
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Very good services, very happy with everything. I strongly recomand Shurgard.
Google
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Very helpfull and polite
Google
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👍 great
Google
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Kevin was helpful when looking for the right sized storage for our needs.
Google
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Having spent nearly a year of trying to move house and all the stresses, trials and tribulations involved I hoped that the storage was going to be easier. It was! On arrival on a cold Wednesday in November the car park was very light. The app worked wonderfully allowing easy access. The greeting was friendly. The storage was perfect. The padlock was in small welcome bag as soon as you opened the storage entrance door. This might seem miniscule but after the stresses we’d witnessed to suddenly have an oasis of calm was wonderful.
Thank you Wayne and team.
Google
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Good storage 👍
Google
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Just came in on the off chance for some information and Wayne was superb in showing me round getting me a unit secured and explaining the process. Excelllent service thank you.
Google
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Google
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Been absolutely fine store unit was brilliant response was brilliant too
Google
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Found your man Kevin very helpful and very polite.
Google
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Excellent. Service.
Google
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Very helpful and professional
Google
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Google
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The team was very friendly and helpful. The storage unit was very clean.
The whole process was increadibly easy.
Would definitely recommand!
Google
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Very friendly service from Kevin. Quick to rent a unit on the day. Thank you.
Google
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Friendly welcome from Kevin & another member of staff.
Very helpful, pleasant experience with Kevin being extremely patient with his elderly customer! Thank you .
Google
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Outstanding service from Kevin, very pleased with the outcome!
Google
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Good deal helpful quick to sort out


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG