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Shurgard Harlow customer reviews

Edinburgh Way, Temple Fields Harlow CM20 2GF
0127 970 4654
Office: open until 18.00
Access: open until 21.00

CUSTOMER REVIEWS

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(4.8) based on 322 reviews
Date
Platform
Rating
Feedback
Google
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Very helpful, Great service. Very knowledgeable fantastic prices.
Google
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Service was very helpful Liam and Aaron excellent and proffesional
Google
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Everything was very straight forward , and excellent service. Would definitely recommend your company.
Google
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It was really nice experience storing my stuff at Shurgard Harlow. It’s was quite straightforward process and was explained very well in a friendly way by the gentleman in the office. In fact he saved me lot of money by offering a bigger unit and on promotion offer for just £1 a month. Even though I made a mistake by selecting a smaller unit with higher cost. He rectified it which is really kindness. I highly recommend Shurgard Harlow to everyone.
Google
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great service from liam . he was very helpful and friendly
Google
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Charlotte was lovely and very helpful and knowledgeable, helped me out with all my questions
Google
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The staff were very helpful and process was very clear
Google
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Had a great experience at Shurgard Harlow thanks to Aaron! He was super friendly, professional, and made everything really easy from start to finish. He took the time to explain everything clearly and helped me find the perfect unit. Excellent customer service — Aaron’s a credit to the team! Highly recommend.
Google
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Excellent Service at Shurgard Harlow!

I had a really positive experience at Shurgard Harlow. The facility is clean, secure, and easy to access, which made storing my things completely stress-free. Charlotte was especially helpful — she was polite, knowledgeable, and took the time to explain everything clearly. It’s always nice to deal with someone so professional and friendly. Highly recommend this location if you’re looking for great service and peace of mind!
Google
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Great Service from Aaron. Was extremely knowledgeable and helpful. Went the extra mile to answer my questions and offer solutions to my move that aren't technically storage related. Clearly very experienced in the field!
Google
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I was accompanied by Aaron at Harlow branch he was super helpful and went out of his way to go the extra mile! Thank you Aaron!
Google
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Great customer service, really helpful.
Google
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Brilliant and very hospitable Liam and Charlotte were really attentive and took me through everything I needed to know.
Needless to say that I am satisfied with the level of service.
Google
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Good team
Google
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Really easy to sort a unit online and cheapest around the area. Like the access app and to have a call from Aaron the day after moving in checking in that everything was ok…first class service well done to the Team at Shurgard Harlow!
Google
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Excellent customer service. I visited them one day to get to know the place, space and prices and I was helped by Liam (amazing guy)!
A couple days later I went back to sign up and was helped by Charlotte and Aaron (both extremely helpful) they made sure I had everything set up and ready.
I definitely recommend Shurgard and the Harlow Team!
Google
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Clean, well sign posted, ample lifts and trollies for general use
Google
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Google
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Big thanks to Aaron (and colleagues). I’ve had various sized units here over the past two years or so which felt quite daunting at times but can honestly say actually felt sad clearing out the last bit of storage yesterday as the staff have been so helpful, knowledgeable and always welcoming.
Would highly recommend and wouldn’t hesitate to use this facility if I need to again in future.
Google
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Liam was extremely helpful would highly recommend
Google
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We had a seamless experience, thankyou for taking away any stress for us when it comes to safely storing our belongings inbetween us moving home.
Google
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Liam was very professional, gave us all the details,helped us to choose the right storage.Dealt with us very quick !
Google
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Went in to see some units, dont need anything for a couple months but just wanted to get an idea. Liam was superb and very knowledgeable in his industry, I will be coming back
Google
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I am impressed with Shurgard's operations and facilities. Everyone I have met or spoken with at the company has been very helpful and pleasantly mannered.
Google
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Liam and Aaron were incredibly helpful today, sorted me out with a unit in no time and gave amazing customer service
Google
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Google
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Liam at the Harlow branch gave us a first class service, thank you!
Google
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Very helpful, polite and courteous indeed.
Google
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Google
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Liam was very helpful, the staff is very kind and managed to help me find the perfect unit.
Google
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The staff were helpful from making my online booking to explaining the app and access. The staff on site were friendly and took their time to make sure I understood what to do. First time user. Would highly recommend them.
Google
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Just what I need, and Liam, the sales guy was most helpful
Google
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Google
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Served by Liam, he was very good. A very smooth experience, would highly recommend.
Google
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Google
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Moved in this week. Simple, straightforward process booking online and receiving all details via email for moving in. Shurgard app makes access and finding units really easy. Price is very competitive compared to the quotes we had from elsewhere.

Facility itself is great, lots of trolleys and multiple lifts so moving stuff in or out is way easier than I'd thought it might be. The staff are friendly, sorted out details about insurance very quickly, explained access times etc and are on hand if you need anything.
Google
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The staff here are excellent. They are friendly and helpful and it's a pleasure dealing with any of them. My company rents storage here and despite us engineers just being the bods we get excellent help from the staff here. Nothing is too much trouble for them and they are always remarkably chirpy even first thing on a Monday morning. The place is clean and tidy and I hope the new changes coming in don't affect the level of service that's enjoyed here.
Would recommend.
Google
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Lovely staff. Felt secure. Good size units. Would use again
Google
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Very helpful
Google
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Brilliant service
Google
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Excellent friendly and professional service. Charlotte was brilliant and helpful. All the staff are lovely. Made everything really simple. Highly recommend!
Google
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Aaron was really helpful, Friendly and new his stuff.........
Google
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Very professional, friendly service
Would recommend Aaron
Google
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I had an excellent experience with the customer service provided by Arron at Shurgard in Harlow. He was incredibly helpful, knowledgeable, and informative throughout the process. At no point did I feel pressured into making a decision, which I truly appreciated. His approach was professional, patient, and genuinely customer-focused. It was refreshing to interact with someone who prioritised providing clear and helpful information rather than simply making a sale. I highly recommend his service and commend his outstanding professionalism.
Google
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Liam and Calum was amazing today )) thank you guys for the help.. keep up the good work
Google
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customer service is on point, staff is ready to help at any time. I will recommend it anytime any day.
Google
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Charlotte helped us with our storage situation at shurguard. She was incredibly helpful, informative and knowledgable, will return just because of her!
Google
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Really good service, Liam and the team were really knowledgeable and helpful, would 100% recommend to anyone thinking about it
Google
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Brilliant service from the whole team!! Ask for Charlotte! So helpful and happy! Couldn’t recommend enough x
Google
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Very nice process, Liam showed great customer service and answered all my questions . I felt like it was a great environment to be in
* Promotion conditions.


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