CUSTOMER REVIEWS

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(4.8) based on 282 reviews
Date
Platform
Rating
Feedback
Google
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Brilliant service
Google
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Excellent friendly and professional service. Charlotte was brilliant and helpful. All the staff are lovely. Made everything really simple. Highly recommend!
Google
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Aaron was really helpful, Friendly and new his stuff.........
Google
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Very professional, friendly service
Would recommend Aaron
Google
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I had an excellent experience with the customer service provided by Arron at Shurgard in Harlow. He was incredibly helpful, knowledgeable, and informative throughout the process. At no point did I feel pressured into making a decision, which I truly appreciated. His approach was professional, patient, and genuinely customer-focused. It was refreshing to interact with someone who prioritised providing clear and helpful information rather than simply making a sale. I highly recommend his service and commend his outstanding professionalism.
Google
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Liam and Calum was amazing today )) thank you guys for the help.. keep up the good work
Google
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customer service is on point, staff is ready to help at any time. I will recommend it anytime any day.
Google
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Charlotte helped us with our storage situation at shurguard. She was incredibly helpful, informative and knowledgable, will return just because of her!
Google
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Really good service, Liam and the team were really knowledgeable and helpful, would 100% recommend to anyone thinking about it
Google
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Brilliant service from the whole team!! Ask for Charlotte! So helpful and happy! Couldn’t recommend enough x
Google
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Very nice process, Liam showed great customer service and answered all my questions . I felt like it was a great environment to be in
Google
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5* SERVICE! I Needed a unit ASAP.
CHARLOTTE CALUM, AARON & LIAM
I had no idea which size I needed but you provided all the info prices etc to choose the right size unit. I opted for an 50sqft but they go from 15sqft up to 150sqft.
Great service, reasonably priced!
THANK YOU TEAM FOR ALL YOUR HELP!
Google
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Great customer service all around! I would especially like to thank Liam for being especially helpful and making my experience extremely positive.
Google
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I don't normally do reviews but I felt I had to. I spoke to Charlotte recently and she was amazing, she talked me through everything and was clear and precise. Thank You for everything you've been fantastic.
Google
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I don’t usually leave reviews, but I was so impressed with Shurgard Self Storage Harlow that I had to share my experience. From the moment I walked in, I felt well looked after. The facility itself is spotless, well-lit, and feels incredibly secure, which was a big priority for me.

Charlotte was an absolute star! She was welcoming, professional, and really knew her stuff. She walked me through all the options and made sure I got a storage unit that suited my needs perfectly. Nothing was too much trouble, and I really appreciated her patience and friendliness.

What stood out to me was how hassle-free the whole experience was—easy booking, great access hours, and plenty of trolleys available to help with moving items. The £1 first-month deal was an added bonus, making it fantastic value for money.

If you’re looking for a safe, convenient, and well-managed storage facility in Harlow, I’d highly recommend giving Shurgard a go. First-class service all around!
Google
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Fantastic service at Shurgard Self Storage Harlow! From start to finish, everything was seamless. The facility is clean, well-lit, and highly secure, which gave me total peace of mind.

A big shoutout to Charlotte, who was incredibly helpful and friendly! She made the whole process effortless, answering all my questions and ensuring I got the best storage unit for my needs. It’s clear she genuinely cares about providing top-notch customer service.

I was also impressed with how easy it was to access my unit 7 days a week, and the free use of trolleys and spacious loading area made moving my things so much easier. Plus, the £1 first month's rent deal was a fantastic bonus!

If you need a reliable and stress-free storage solution in Harlow, I highly recommend Shurgard. Excellent service, great prices, and a brilliant team!
Google
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I can't recommend Shurgard Self Storage Harlow enough! From the moment I arrived, I was impressed by how clean and well-organized the facility was. Security is top-notch, which gave me complete confidence in leaving my belongings here.

A huge thank you to Charlotte, who was absolutely fantastic! She was friendly, knowledgeable, and made the whole process so easy. She took the time to explain everything clearly and ensured I got the perfect unit for my needs. Her customer service was truly outstanding!

I also loved how convenient everything was—easy access 7 days a week, free use of trolleys, and a covered loading area that made moving my items a breeze. Plus, the £1 first month's rent offer was an incredible bonus!

If you're looking for a secure, hassle-free, and affordable storage solution in Harlow, this is the place to go. Five stars all the way!
Google
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Liam gave great service, very helpful and knowledgeable. Will definitely use shurgard when i need my storage
Google
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I had an outstanding experience with Shurgard Self Storage in Harlow! The facility is conveniently located at Edinburgh Way, Temple Fields, making it easily accessible. The premises are spotless, secure, and well-maintained, providing me with complete peace of mind.

A special shoutout to Charlotte, who was incredibly friendly, professional, and went above and beyond to assist me. Her customer service was exceptional, making the whole process smooth and stress-free.

I appreciated the direct access storage units on the ground floor and the free use of trolleys, which made moving my belongings effortless. The covered loading bay and on-site parking added to the convenience.

The booking process was seamless, with transparent and competitive pricing—no hidden fees! I also took advantage of their £1 first month's rent offer, which was a fantastic deal. The facility offers 7-day access, making it super convenient.

I highly recommend Shurgard Harlow to anyone looking for a reliable and hassle-free storage solution!
Google
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After what felt like a lifetime searching for a suitable storage unit for our house move we where recommended Shurgard in Harlow,, more specifically Charlotte (maybe Page)
from the first visit to the company up until this day Charlotte has been nothing but helpful and kind!
No question seemed too small or 'stupid' and we really feel we can have peace of mind with our belongings where they are ( and not breaking the bank at the same time)
Charlotte was incredibly helpful when it came to picking the correct size unit we would need and even helped us with boxes!
keep up the good work Charlotte see you soon.
Google
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Liam is so very helpful and knows his storage inside out, couldn’t recommend more.
Google
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Great service and product expertise from Calum (gentleman with big beard). Hugely helpful for when I move in a couple weeks
Google
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Great service, very helpful people to advice you and ensure you get want you need.
Highly recommends
Google
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Customer service was very pleasant
Google
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Great service from Liam and Calum. Really friendly and helpful and always there to help
Google
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Process was so simple! I've now met the full team Calum, Aaron, Liam & Charlotte and they're all fantastic! Couldn't have been more helpful.
Highly recommend storing here if you want good service and your goods kept safe
Thanks guys!
Google
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Fantastic service always from the team at LoknStore / Shurgard. Stored for years and never had an issue. Highly recommend if you need storage. Ask for Calum, he's highly knowledgeable always happy to help with questions and queries.
Google
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Great experience. Very friendly and efficient
Google
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Calum is always willing to go the extra mile and is an expert in his field, I would absolutely recommend him to anyone from my mother to my dog
Google
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Easy process to go through.
Charlotte was very helpful today, thank you 🤩
Google
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Excellent quick service
Google
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Google
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Been dealing with Aaron. Fantastic customer service . Would definitely use this company again because of him.
Google
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Very straightforward, very happy with service.
Google
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Fantastic service at shurgard, we needed some extra time after closing to finish unpacking our storage container and the manager stayed behind to let us to that! Reasonably price and our belongings felt safe at all times
Google
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Liam was very helpful. Showed us various lockers so we could make an informed decision
Google
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Great customer service, Liam and Aaron were really helpful!
Google
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Great service very helpful highly recommend
Google
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Excellent service all the way through. Well informed. Highly recommend. Staff were brilliant.
****AAAAA****
Google
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Staff are so helpful, facilities and service are top-notch
Google
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Just dropped off my stuff at Harlow. Excellent service from Liam and Charlotte on the phone. Always helpful. This is the second time we have used them.
Highly recommend them.
Google
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Google
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Google
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Google
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Very pleasant and helpful staff, very welcoming 👍
Google
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Google
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Aaron was very lovely, explained everything to me
Google
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Google
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Charlotte was really helpful. Would recommend.
Google
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Aaron was helpful with the information provided.Thanks for your brilliant service :)