CUSTOMER REVIEWS

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(4.8) based on 230 reviews
Date
Platform
Rating
Feedback
Google
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Amazing customer services, The team in Aldershot help locate a spacious unit a year ago for my salon equipment.

When I moved out, the lovely 🥰 team managed to secure me a smaller unit.
I would definitely recommend Shurgard as the best priced storage units in Hampshire.
A very Happy customer 😃
Google
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Carol was super helpful 👌🏼 thanks again
Google
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A safe, secure, and clean setup with very friendly and helpful staff.
Google
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Very easy to set up and moved in, and there's usually a good deal in place to get you started
Google
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Was supposed to move but unfortunately it never happened so we ran over to lock and store to see if we could get a store room for our things.
We were told of our options and we got a really good deal.
The lovely lady with long brown hair and glasses who served us (unfortunately we didn't catch her name) was really kind and patient explained everything in full. Showed us where to go and helped us out with a padlock too.
We didn't think of that either.
Quick and easy process.
Would give 5 stars.
Google
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Friendly and efficient service. Very helpful staff.
Google
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Google
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Staff were very friendly and helpful.
The facility is very well kept and conveniently thought out.
Google
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Extremely helpful staff as always would recommend
Google
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Google
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Google
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Really nice helpful staff and good prices.Really helped with house move
Google
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Great storage facility. Sarita is an absolute star, along with Carol and the other staff members. I highly recommend them if you need storage.
Google
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Carol was extremely helpful as we had forgotten to remove the locks from our units when we emptied them. She sorted it all out for us as we only realised after we have paid another month's fees and sorted out us a refund.
Excellent customer service from her, as always!
She is the main lady we saw whenever we were there, she was always so friendly, polite and helpful!
We would definitely recommend and would use Shurgard again of we needed to.
Google
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Google
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Really helpful team. Highly recommend.
Google
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Messed up dates and what not myself and they were very understanding and let me off on fees also lovely staff members
Google
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Always greeted very warmly especially by Carol who is always helpful and lovely. Easy to set up and use the unit, very convenient and feels safe.
Google
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It was very quick and easy to set up and the staff were lovely !
Google
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Staff are lovely and very helpful
Google
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Google
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We moved our stuff in on Sunday which started with the van rental. Carol was there to check us in and show me the van which was effortless and worked so well. Once we had collected our items Carol showed us our unit and having the amount of trolleys on hand made light work of getting all our things up and safely stored. The customer service when I popped in before hand and from Carol was as so good and just made everything so easy. Would highly recommend this company and happy with my choice.
Google
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We visited Shurgard Aldershot with an issue of the unit cost inflating to £30 more a month we spoke to a lady call Sarita who new exactly the issue explaining the reasons behind it resolved the issue and traded us up to a bigger unit at a lower cost absolutely superb, thank you Sarita 5*’s to you excellent customer service and knowledge on the company system
Google
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Quick and easy to arrange a locker. Staff very helpful and friendly. Definitely recommend.
Google
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Very helpful staff
Google
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The ladies there are amazing, very professional and always ready to help. The facilities are kept in an excellent order. Many thanks
Google
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Visited today for a quote and look at the sizes of unit available. Was met and assisted by Sarita who was fabulous!! Super helpful, gave me great info and assistance!! Will definitely be booking because of her!!
Google
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Really professional and helpful. Highly recommend
Google
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Google
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If carlsberg did storage
The best there is helpful staff especially.the lady called fluer went above and beyond to help make a difficult time for me stress free .
Can her manager thank her from me
Highly recommend good price and always willing to help you
Regards
John Merry
Google
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Having dealt with lok and store for many years, since taken over by Shurguard it has become too expensive so forced to move, Fleur was fantastic and helpful at all times.
Google
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Hello, today’s service and a few weeks ago has been so easy and enjoyable. A big thank you to Carol for being so patient and encouraging when it came to unloading and packing again. Thank you so much for your assistance and kindness. Tilda
Google
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Carol was extremely helpful. Made it easy for me to sort out my storage. So friendly and I would highly recommend. Many thanks
Google
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I can’t even begin to explain how good the customer service is here. Sarita, Carol & Fleur are all exceptional and have made my experience storing my goods with them so easy. They are all so friendly and responsive and willing to do whatever it takes to ensure they provide you with the best customer support they can. They are invaluable to the company. Thank you ladies for everything.
Google
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Moved to the area and needed storage as part of my house move. Lovely Staff, always friendly and very helpful. Facilities are good, immaculately clean and well organised. Highly recommend.
Google
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Facilities are great, easy to park up and load/unload whatever and always trolleys on hand to help. Sarita was super helpful and lovely and answered all questions we had!
Google
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Absolutely lovely ladies here, who looked after me, my belongs and my key. A first class service. Would highly recommend.
Google
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Sarita was very helpful and provided satisfactory customer service and I found the exact items I was after
Google
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Awesome staff very friendly highly recommend
Google
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Wet good service
Google
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Fantastic service, very clean and very cheap. Thank you. Highly recommended.
Google
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Great service, very good value storage options!
Google
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Google
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I’m really happy with the customer service i received today the lady who helped me set up my storage unit was amazing she was very helpful would highly recommend using lok’n store
Google
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Nice staff and professional approach.
Google
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Miss Carol.. is the Best
I known her since pre pandemic time.. and every time i came back to lock'n store she great me with the bigges smile ever..
Very happy to be your customer
For ever

And also my brother
😊
Google
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Google
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Google
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Google
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Excellent service staff are friendly and helpful. Good parking with loading bays and trolleys available .Very easy to find site.