Shurgard Aldershot customer reviews
CUSTOMER REVIEWS
Platform
Feedback
Google
Great service. Lovely Staff. Carol(staff member) kindly helped us to sort everything out last minute and guided us through to complete the forms and getting access to the storage box unit.
Google
Very quick to get storage room ready for us to use
Friendly and helpful staff
Would definitely use again in the future
Friendly and helpful staff
Would definitely use again in the future
Google
We recently rented a storage unit here and had an absolutely wonderful experience! 📦✨ Carol was incredibly professional, polite, and welcoming throughout the entire move-in process. She made everything so smooth and stress-free. 🗝️😊 Highly recommend Shurgard Aldershot to anyone looking for great customer service and secure storage!
Google
Fantastic well happy
Google
Easy process from start to finish - courtesy call from Fleur to check everything was good - nice touch.
Google
First time using a storage unit.
Fantastic experience at Shurgard Aldershot. The staff were incredibly helpful and professional. They made the process quick and stress-free. Special thanks, to Fleur!
Fantastic experience at Shurgard Aldershot. The staff were incredibly helpful and professional. They made the process quick and stress-free. Special thanks, to Fleur!
Google
Amazing Customer Service
It’s genuinely refreshing to receive such amazing customer service! I had a fantastic experience at the Aldershot branch, where Fleur went above and beyond.
She was incredibly dynamic, friendly and knowledgeable, and gave me some great advices . What really stood out was the way she made the whole experience feel personal, professional and genuinely enjoyable.
It’s wonderful to feel that the customer really matters. Fleur is a real asset to the team, and her friendly, jovial attitude made such a difference.
Thank you, Fleur, for such a great experience! ⭐⭐⭐⭐⭐🚕⭐️⭐️⭐️⭐️⭐️
It’s genuinely refreshing to receive such amazing customer service! I had a fantastic experience at the Aldershot branch, where Fleur went above and beyond.
She was incredibly dynamic, friendly and knowledgeable, and gave me some great advices . What really stood out was the way she made the whole experience feel personal, professional and genuinely enjoyable.
It’s wonderful to feel that the customer really matters. Fleur is a real asset to the team, and her friendly, jovial attitude made such a difference.
Thank you, Fleur, for such a great experience! ⭐⭐⭐⭐⭐🚕⭐️⭐️⭐️⭐️⭐️
Google
Very easy to set up and very helpful service.
Google
Carol was fantastic and very, very helpful.
Went in on a spur of the moment visit to take a look at storage options, received great service, and made a selection to start storing in September.
Went in on a spur of the moment visit to take a look at storage options, received great service, and made a selection to start storing in September.
Google
Excelent helpful lady on the desk iam very happy with the set up
Google
Great service, I was walked through every step of the process. Very helpful and understanding with getting everything ready even when I couldn’t figure things out at first. Got everything set up in one day. Moving things in was also very easy.
Google
Really helpful and friendly staff!!
Google
Very secure , tidy site. Have needed the storage for 12 months between renting and new home. Easy to use App for gaining access.
Google
I always receive excellent customer service. The team is friendly, professional, and always happy to help with any questions or concerns. They go above and beyond to make sure everything is taken care of, making every experience a positive one. I highly recommend them and truly appreciate their outstanding service! Many thanks Fraser
Google
Google
Had a fantastic experience over the last 8 1/2 years, the staff have always been polite, helpful and happy. Highly recommend.
Google
Very easy to book online - all the information was clear and on move in day it was very smooth - the security instructions were easy to follow and very easy to access the lock up. Carol from Shurgard had just given me a call to check everything went Ok which is much appreciated customer service - 5 stars all round and I would recommend
Google
Booked the unit on a Saturday morning and received the emails and invoice immediately, got into the unit and the padlock was in a goody bag inside. Clean and tidy theoughout, well signed and a map provided in the email. Pleasant phone call about T&C's and ability to up and downsize. Good opening hours and automated entry/exit. Would recommend 5*
Google
Great service, met all my needs. Would recommend
Google
Great communication, very friendly
Google
Fleur was amazing with helping me choose the right size storage for me.
Google
Carol and Fleur at Shurgard have been so helpful in advising me on the best sized unit to book. Incredible discounts across the website and very easy to follow the checking in. Two follow up phone calls to ensure I was happy!
Google
Thank you carol for the Excellent service and very helpful assistance.
Google
Had a very good experience with carol at the Aldershot branch she was very helpful and supported me with what I needed would highly recommend
Google
Awesome company and exceptional customer service very welcoming and helpful.
Great app too!
Great app too!
Google
Shurgard knew exactly what I was looking for. The building and units are kept lovely and clean. Shurgard was en point with all the information needed to access the units. Would highly recommend.
Google
Google
Really easy sign up online, with a great introductory offer. Everything is done via the Shurguard app from managing your account to accessing the site. Really well thought out process and the staff have been really helpful when I've had any questions. Definitely recommend them.
Google
Google
Great team, great service
Google
Fantastic experience at Shurgard Aldershot. The staff were incredibly helpful and professional. They made the process quick and stress-free. Special thanks to Carol and Fleur!
Google
Google
Carol was most helpful in dealing with my problem and assisting in me leaving my storage unit.
Will definatly come back again!
Will definatly come back again!
Google
Google
The service I have received from Carol and Fleur has been nothing short from exceptional. The have gone above and beyond with their customer service, help and support. Many thanks, John
Google
Carol at Shurgard Self-Storage Aldershot was absolutely nice. It is my first time I use the self storage service. she was patient and welcoming, and genuinely friendly. She is really patient to explain everything clearly, and show me how to use the unit.
Thank you, Carol, for making everything so smooth.
Thank you, Carol, for making everything so smooth.
Google
My partner and I stored our furniture whilst we were moving house. We were delighted with the help and support we got from the Shurgard self storage staff in Aldershot
Google
Really easy process hiring a unit. Easy to access via the app. Very clean building and unit. Received a call from Carol the day after to make sure there weren't any problems
Google
I filled out the online form to obtain a storage unit. Very simple and fast. The unit was near enough ready straight away. It gave me my unit number and when I got to the unit, I asked at the office the location of it. All very very easy. The staff at the unit were very helpful and friendly. Fully recommend them.
Google
We have been very impressed with the service at the Storage. The whole place is clean and tidy. Well presented. The staff are very helpful and polite. They explained everything and made the whole process easy. Would recomend them highly. Thank you. 10/10.
Google
First time using a storage unit and there was a member of staff on site to show us where the unit was located and how to access. A welcome bag was waiting in the unit for us as well.
Very positive experience and good customer service with a follow up call asking how the process went and if any help could be offered.
Very positive experience and good customer service with a follow up call asking how the process went and if any help could be offered.
Google
Super helpful staff, from my initial consultations to arriving at the unit, the ladies at the units were lovely and I’ve even had a follow up email and call to check everything was okay. The app is also very easy to use!
Google
Very helpful staff
Google
Had a great interaction with the sales team at Suregard, Jade, who helped me fix a mistake I made when booking the wrong location! Thank you for your quick help!
Google
Fantastic onboarding. Was set up, paid up and moved in within a few hours. All fully-automated but with a kind follow-up call the next day. Great site and professional team.
Google
So easy booked online. . Online id simple. Unit ready and waiting for me And very reasonable
Will defo recommend x
Will defo recommend x
Google
Cannot be beaten on value or ease of use, both booking and using 24/7
Google
Great service from the Aldershot branch staff. Easy move to smaller unit.
Google
Absolute breeze from start to finish with booking and using the storage unit whilst we move. Aldershot branch, Carol on reception was so polite, and showed us a couple of options size wise for units, no pressure to have the bigger one.
Highly recommend this company.
Highly recommend this company.
Google
I have been a customer now for a good number of years and Carol and Fleur have all ways been friendly, helpfull and welcoming! Nothing is a problem to these Ladies! They are a credit to the company.
