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Shurgard Farnborough customer reviews
CUSTOMER REVIEWS
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Google
We have been renting several units here for 15 years including very large ones. We have enjoyed the facility but more importantly it has always been about the staff and their commitment to helping and accomodating us in whatever way they could.Always friendly and loyal. Huge thanks especially to Louise Morris for her outstanding help on many occasions!!! and Jamie Bridgen for always looking after our company.
Google
I have had a storage unit at Farnborough for a couple of years now - firstly with Lok n Store, and now with Shurgard. I cannot rave about Team Farnborough enough! The are friendly, helpful, superfast at responding to emails, and I always feel that they strive to ensure that they will help us as much as possible. The units themselves are secure and the building is kept clean. Go and find out for yourself - they are fab! ☺
Google
First class service 5 stars
Google
Chris was very helpfull and saved me some money
Google
My call was directed to Farnborough after an attempt making a call to my store in Cardiff, where I spoke to a wonderful chap named Chris. I never spoke to such a wonderful and polite staff member, he assured that he could assist due to my branch having technical difficulties, he was super helpful, professional and truly caring! He reassured that my recent payment went through with ease and no problems and I left the phone feeling happy! Could not have asked for a better service. Chris is truly an asset to the team, and a pleasure to speak too! :)
Google
Chris in reception was fantastic. Showed me round, how to use everything. Never used storage before, but he made it very straightforward
Google
Great service from Chris and Louise. Flexible with timings, understand what I require in terms of capacity. Couldn’t be easier. Thank you.
Google
Louise has always been responsive and extremely supportive with my account at Farnborough. I highly recommend her and Shurgard to anyone looking for storage facilities in this area.
Google
Had a call with Chris and he was fantastic at handling my situation. I am new to the whole storage renting and had some questions and a query. Chris was ever so nice and job well done!!
Google
Chris was amazingly efficient in arranging our storage requirements.
Google
Really friendly staff, they have customer toilet facilities on site, lots of packing equipment available to purchase. Make sure you check opening hours before visiting.
Google
Chris and Louise helped us find the perfect unit for what we needed and made the whole process very easy!
Google
After having a call with my removal company where they suggested that the unit I had ordered was maybe too small… I rang up Shurgard and got redirected to Chris over at the Farnborough site, he was ever so helpful and reassured me that the unit I had was enough, however I was adamant that I’d rather go for a larger unit and have more space than not enough space. Chris realising that I was a bit stressed, took the stress off me and proactively contacted the Poole branch for me to make the changes to my order/account. Thanks Chris for being awesome!
Google
This storage facility is very well managed. Staff are very friendly and helpful. Access is very easy and location is excellent. Highly recommended.
Google
Very helpful staff, especially Chris who was very professional and courteous. Would recommend them highly.
Google
Just called to confirm costing and the gentleman that answered the phone was super friendly and helpful , I believe he said is name was Chris 10/10 for customer service
Google
They have been amazing to me they helped me a lot and I’m very grateful if I ever needed to go back. I would definitely go back and put my stuff there.
Google
Chris is very good at what he does. He was quick to respond, and efficient.
Google
Second time dealing with chris and shurgard always been helpful polite and extremely courteous
Walking me through app use was easy and informative
Would highly recommend all staff members
Walking me through app use was easy and informative
Would highly recommend all staff members
Google
I phoned Shurguard today with a billing question and was dealt with politely and very efficiently by Chris of Farnborough Shurguard.
Thanks Chris, very much appreciated, Mat
Thanks Chris, very much appreciated, Mat
Google
Chris & Louise were very helpful, professional and made things very easy.
Google
Louise and Chris were great really helpful a great
Google
Chris is fantastic set me up on my app 👍
Google
Chris at Shurgard Farnborough provided truly fantastic service! He didn't just address my cost concerns, he actively sought out alternative solutions and offered to personally assist with a unit transfer. His friendly attitude and commitment to my satisfaction made all the difference . 5 stars! Thank you, Chris!
Google
Chris was great! So much help and very nice 😀
Google
Chris is really friendly, helpful and Knowledgeable. Nothing is too much bother. Definitely would recommend
Google
Thank you Chris for helping me set up my Shurgard App. Such a helpful gentleman, always happy to help.
Google
Chris was lovely and so helpful
Google
chris was very nice and helpful
Google
Very good and economic service
Google
Chris was so helpful getting the Shurgard app set up for me. Amazing service
Google
Really friendly and helpful team - even leant me a tape measure! Clean facility, easy loading and unloading. Good rates too :)
Google
Very clean facility. Professional support from staff. Good prices. Convenient opening times. Right temperaturę and humidity. Very easy process of setting an account and vacating the space. I will use again without hesitation.
Google
Chris was an absolute star today. He was so helpful with assisting us with a transfer to a bigger unit. He went above and beyond with helping us and I will definitely recommend Shurgard in the future.
Google
Great service provided by Christ and also a nice storage and very reasonable prices! Highly recommended, thanks
Google
Chris and Natalie in Farnborough were amazing. Excellent customer service.
Google
Chris at Shurgard Farnborough helped me with the new app - very helpful.
Google
Awesome service on the phones, was calling up a few storage places and Shakz smashed it, made me a customer here instead of some of the competitors.
Google
Chris was excellent and helped me with setting up the app and making my first steps into the world of storage.
Google
A fantastically easy sign-up process. The unit is clean, dry and easy. Good facilities, easy to access. A+++
Google
Whole team at the Farnborough store are most welcoming and efficient. Chris in particular went over and above the level of service expected in helping us relocate to a smaller unit.
Well done team!
Well done team!
Google
Wanted to increase the capacity of our container and came in to see what we could have. Chris at the desk was very helpful and took us to view a larger container and gave us the price and also updated us on our account which showed we were in credit and that this was something we weren't aware. Excellent service we signed on the dot straight away and today he helped me to unload our old container which would of taken me ages but we did it in half an hour. I couldn't of asked for more from your staff at Farnborough. I hope you have more like Chris working for you.
Google
I was very impressed with the friendly and helpful service from Louise who helped me find a suitable space and made sure I was happy with everything. When I popped back the next day to buy some boxes, Chris was also very helpful, and I feel confident I’ll get good service from the team if i need help in the future.
Google
I have been to Shurgard in Farnborough, and have had fabulous service from Chris
Google
Chris did make me laugh and his help was outstanding
Google
Fantastic service from Chris at Shurgard Farnborough today. I can't believe how helpful he was with changing our unit size. Great friendly attitude and went above and beyond to make sure everything was set up to perfection. 5 stars all the way. Thanks again, Tim and Matt Claydon
Google
Chris was extremely helpful & very friendly. 10/10
Google
We would like to say thank you to Chris for his assistance recently.
We will certainly be back in touch soon !
We will certainly be back in touch soon !
Google
I can’t praise the amazing staff members Chris, Nat, and Louise at the Farnborough branch enough! They are incredibly friendly and always go above and beyond to help whenever they can. Their dedication and outstanding service truly makes a difference!
Google
Chris was friendly and very helpful with all my needs great asset to the company .
