CUSTOMER REVIEWS
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Google
Google
Rented a locker for my son in between school year. Wendy was very friendly and very helpful.
Google
Had a excellent service from the storage company and would like to thank everyone who helped me to secure my cousin’s goods.I had a great service from Chris who listened to my request and took some decisions in offering discount which I wasn’t expecting. Special thanks also goes to Wendy who went a step further and had to be patient with me while sorting through the payments. Excellent customer service from Wendy was exceptional, keep up the great work.
Google
such an easy process, Wendy was very helpful !
Google
Kerry and Wendy were both incredibly helpful when I recently up-sized my unit there. Always friendly and the new opening times (with the App) makes it a great place to store your items.
Google
I recently called Shurgard to update my payment details and had the pleasure of speaking with Kerry. She was extremely helpful and friendly throughout the entire process. Kerry took the time to answer all of my questions clearly and patiently, and she stayed on the line until everything was fully completed. It made the whole experience smooth and stress-free. Thank you, Kerry, for your excellent customer service! Izzy
Google
Wendy was amazing in helping me
Google
Cost-effective, efficient and straightforward. Wendy was really lovely and welcoming. She was very professional and accommodating, patiently attended to all our queries and concerns. Reliable company. Highly recommended!
Google
Incredible service
W spanner, thank you for all your help.
W spanner, thank you for all your help.
Google
Wendy was very helpful and always offers us a coffee!
Google
110% recommend!!! Staff are always so helpful and kind.
Thank you so much to Wendy for cutting my padlock open! I thought I was gonna have the worst day but they were able to sort it out for me.
So so happy and everything was extremely convenient.
Whole experience with Shurgard has been lovely.
Thank you so much to Wendy for cutting my padlock open! I thought I was gonna have the worst day but they were able to sort it out for me.
So so happy and everything was extremely convenient.
Whole experience with Shurgard has been lovely.
Google
Easy sign up, was able to get it booked and ready on the same day.
They have a good system in place where you can use the app and enter and leave the building anytime.
They have large trolleys free to use so, moving large amount of things is very easy and convenient.
Staff were very friendly and helpful!
They have a good system in place where you can use the app and enter and leave the building anytime.
They have large trolleys free to use so, moving large amount of things is very easy and convenient.
Staff were very friendly and helpful!
Google
Great site & very helpful staff
Google
I had an amazing experience with shurgard storage in Portsmouth.
The Lady was called Wendy and she has carried out an amazing service all the way through. Very Kind helpful and polite looking after us all the time. I’m very pleased with the service she had provided. Thank you once again for your amazing service Wendy!! 🤗🙏
The Lady was called Wendy and she has carried out an amazing service all the way through. Very Kind helpful and polite looking after us all the time. I’m very pleased with the service she had provided. Thank you once again for your amazing service Wendy!! 🤗🙏
Google
Very friendly staff
Google
I had such a wonderful experience at Shurgard. As a young adult, things like this can feel a bit daunting and confusing at first, but the lovely lady ( Carmen) who helped me instantly put me at ease. She explained everything so clearly and kindly, and encouraged me to ask any questions, no matter how small they might have seemed. I left feeling reassured and genuinely cared for.
A few days later, another equally lovely lady called to check in and see how I was getting on. She even reminded me of a few things I still needed to do, which was such a huge help because life can get overwhelming sometimes.( couldn’t remember her name but she was so lovely on the phone)
It really stood out to me that both of them truly wanted to help, not just take my money. That level of care is rare, and it meant a lot. I’d happily recommend Shurgard to anyone I know, and I’m so grateful to have been helped by such kind and thoughtful people.
A few days later, another equally lovely lady called to check in and see how I was getting on. She even reminded me of a few things I still needed to do, which was such a huge help because life can get overwhelming sometimes.( couldn’t remember her name but she was so lovely on the phone)
It really stood out to me that both of them truly wanted to help, not just take my money. That level of care is rare, and it meant a lot. I’d happily recommend Shurgard to anyone I know, and I’m so grateful to have been helped by such kind and thoughtful people.
Google
Have been using this storage facility for the last year. It’s easy to access safe and clean The staff especially Kerry are super friendly and really helpful. I had to rearrange my unit and contents to get to inaccessible items and was able to move to the larger unit next door. No fuss just efficient. I’ve been helped to navigate the new app and security as well although I really hope staff are kept on site ans they are an invaluable resource.
Having dealt with head office as well the staff on site are more aware of the facilities available and the quirks of different
Having dealt with head office as well the staff on site are more aware of the facilities available and the quirks of different
Google
Had a lovely experience here at shurgard with Kerry making it a smooth and easy process
Google
Wendy was very helpful
Google
Fantastic service from Wendy. Made me feel very welcome and happy to use them
Google
Efficient and polite staff, always a good experience.
Google
Very helpful and friendly staff at the Portsmouth branch and I was very happy with the unit and how secure the building was. Thanks guys!
Google
The staff are really friendly and Wendy was very helpful
Google
Staff are fantastic, and very helpful.
Google
Super friendly staff, with excellent customer service 👍
Google
Amazing service from Wendy, Kerry and Chris. Very helpful and would definitely recommend using!
Google
Wendy was friendly and efficient, made everything so much easier
Google
I had a fantastic experience at the store thanks to a wonderful woman named Kerry. She was warm, friendly, and incredibly helpful from the moment I walked in. Kerry took the time to answer all my questions, made sure I found exactly what I needed, and did it all with genuine care and a great attitude. Her professionalism and kindness really stood out, and she made the entire visit feel easy and enjoyable. It's clear she truly cares about the customers, and I left feeling very well taken care of.
Google
Such a nice storage unit helpfull staff today Wendy helped me today which made the process quite smooth.100% recommend
Google
Great store to visit, all the staff are very friendly and helpful. Especially Wendy.
Google
Wendy and Chris were extremely helpful and made it very easy for us. Can't speak highly enough of their professionalism. Access to units easy. Very impressed.
Google
Honestly such an easy experience! All my questions answered perfectly by Wendy! Entered and was out in 20mins!!
Google
Friendly service and clean centre. Thank you
Google
Kerry and Wendy are extremely helpful, good service and easy access!
Google
Straightforward, accessible and pleasant. Wendy provided wonderful customer service. Would recommend to anyone.
Google
Very good service 100 % recommended them so much and lovely staff
Google
Such good service! Wendy was so kind and helpful! Super easy and straightforward!
Google
Great place and the team is always helpful. Very organised.
Google
Kerry and Wendy were extremely helpful when I arrived today and the unit was very clean and tidy. Would recommend highly
Google
Wendy was so kind and helpful — she showed me the storage room, explained everything clearly. It was a pleasure working with her!
Google
Very friendly service with a nice cup of coffee offered by Kerry in reception ☺️
Google
Great place to save your staff
Google
Lovely experience, wendy was very lovely and hopeful
Google
Excellent service!
My experience with Shurgard Self Storage was great, and I want to especially thank Wendy. She was friendly, cheerful, and incredibly kind. She helped us in the best way possible and provided outstanding service. Thank you, Wendy!
My experience with Shurgard Self Storage was great, and I want to especially thank Wendy. She was friendly, cheerful, and incredibly kind. She helped us in the best way possible and provided outstanding service. Thank you, Wendy!
Google
Wendy are amazing I think she is the coolest person ever
Google
Really easy move in and cheap compared to most storage I've used before
Google
Good experience
Google
I've been with the Portsmouth Shurguard Self Storage facility for nearly two years now, and I am really happy with the first rate service and facilities on offer.
The staff have been really helpful to me over the past few months, and I highly recommend this company for all your storage needs.
The staff have been really helpful to me over the past few months, and I highly recommend this company for all your storage needs.
Google
Easy to use fantastic staff.
Google
Kerry and Wendy absolutely amazing and friendly. Really knowledgeable and went out of their way to help us.
