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Self-Storage at Shurgard Broadstairs

Shurgard Wokingham customer reviews

Poorhole Lane Broadstairs CT10 2PT
Self-Storage at Shurgard Broadstairs
0184 349 8179
Office: closed now
Access: closed now

CUSTOMER REVIEWS

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(4.9) based on 374 reviews
Date
Platform
Rating
Feedback
Google
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Dan was brilliant, very knowledgeable, helpful, and goes the extra mile by calling to make sure we had understood what was going to happen once we gave notice on our locker. The storage areas are well maintained and all the staff are polite and helpful. If we needed storage facilities again we would definitely use Shurgard.
Google
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Booked online and the process was very easy. Was met at the centre by Lucy who was lovely and very helpfully orientated us. Great customer service, would recommend.
Google
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Shurgard (near Westwood Cross, Broadstairs, Kent).
Daniel (administrator/manager) was very pleasant, efficient, articulate and highly professional. He carefully explained all the details required to rent a storage unit; he also took time to answer all the questions I raised. The unit he showed me fitted all the requirements I raised initially and all the paperwork was done efficiently and all points were carefully explained to me. It was a pleasure getting my unit sorted by Daniel.
I appreciate his patience!!
Google
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Google
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Dan brilliant staff member and gave professional advice and made the process understandable and easy.
Got a storage unit we wanted.
Would highly recommend shutters.
Google
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Popped in to our unit today and needed to upgrade, the help we received from Mel was amazing. Nothing was to much trouble super helpful and friendly.
Google
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Fantastic service . Thank you
Google
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Very good storage facility good selection of storage size easy to access clean with helpful staff
Google
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Dan was great very helpful went above and beyond.
Google
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Love this loc n store, clean ease of use, excellent service providers A+++ this is the second time I have had to use shurguard. Definitely my go to 👍 Dan from Broadstairs couldn’t do enough v professional in manner and experience very detailed, I know where I stand what I have to do and any questions he’s there 😊 cheerful office. I feel comfortable to come and go. Excellent 🤩
Google
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Very helpful and friendly bunch
Google
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Google
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Easy process from start to finish.
Google
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This was such a boon while we were renovating. I would use again and recommend to others
Google
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Dan was extremely helpful and knowledgeable, supportive with everything needed... Easy access to store and secure visits easy if need to collect items ...
Great value !! Thank you again Dan and all the staff!!
Google
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Came in today to discuss storage and Mel was so helpful with me and my partner. Went through all the details, offers and went completely above and beyond to help us. Made it clear so we understood fully what we could/couldn’t do and really helped us out. Thank you very much!
Google
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Great storage facility clean and friendly staff too
Google
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Google
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Google
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Excellent facility with helpful staff
Google
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Excellent service, polite and professional staff
Google
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Very helpfull and happy staff :)
Google
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Google
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I’ve had such a positive experience with Shurgard Westwood! The facility is clean, secure, and easy to access, which already makes things stress-free. But what really stood out was the customer service. Dan went above and beyond to help me—he was incredibly friendly, patient, and made the whole process smooth and straightforward. It’s rare to find someone so genuinely helpful, and he made all the difference. I wouldn’t hesitate to recommend this location to anyone in need of storage.

I’d also like to mention the rest of the staff—they were just as warm, welcoming, and supportive. Their kindness and professionalism really add to the overall positive experience at this branch.
Google
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The staff were very helpful and put me at ease.
Google
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Just been to enquire about storage charges and size of container required. Very helpful professional service, all questions answered and all explained thoroughly. Even show container options and all lifts, access etc explained.
Google
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Google
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I was served by Dan today at the Westwood Branch. He couldn't have been more helpful. He is an absolute asset to your business.
Google
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A very friendly great team where they really go the extra mile to understand your needs and to help - excellent clean well lit storage units spacious corridors with easy loading bays and useful parking - couldn’t recommend more highly - a great resource
Google
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I reported an issue at one of the sites, and this was resolved swiftly and professionally. I have been with Shurgard since 2016, and the service has been excellent. Thoroughly recommend this company, to anyone looking for storage space.
Google
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Perfect, for our needs
Google
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Thank you to the company for your service and assistance throughout.
Google
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Daniel was so helpful and wanted to give him a shout out, thank you for being so accommodating he really did make my day.
Many thanks
Google
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Great service
Google
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Google
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Great staff very helpful. Easy access to the unit.
Google
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Dan was very helpful in helping me select the best storage unit for my needs. 👍
Google
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Excellent service from Lucy
Google
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Dan and Mel at Shurgard in Broadstairs couldn’t have been more helpful. They were friendly and welcoming as soon as I entered the building. Dan walked me through everything I needed to do and had clearly thought about the kinds of questions customers would ask. Overall a very positive and reassuring experience l, couldn’t recommend them enough.
Google
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Been using this facility for 3 years now and the staff are very friendly and helpful. Would recommend this facility to anybody who is looking for storage!
Google
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Google
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Staff very helpful with good customer service skills
Google
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Fabulous service and help
Google
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Friendly staff, easy access, great value. Recommended
Google
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Google
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Had my storage for a few months while I sorted a relocation out of Kent. It was super affordable for the space I got, and any time I needed help staff were always helpful and quick to respond to my inquiry.
Google
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Christmas outfits are fantastic
Google
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Fantastic staff, especially Dan. Great place to leave my possessions
Google
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Very helpful Mel, Lucy & Dan. Excellent space, recommend.
Google
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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