CUSTOMER REVIEWS

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(4.8) based on 671 reviews
Date
Platform
Rating
Feedback
Google
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I had a great experience with Tim. He was extremely helpful when setting up my account, showed me around the space and explained everything clearly and patiently. He made the whole process really easy and made sure I understood everything. Thank you so much, Tim, for your help and excellent service
Google
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Tim was incredible! Everything was explained so clearly, it was great, and the whole process was really quick. I’m very happy with how everything went!
Google
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Keely was very helpful at the front desk and helped me with all my queries
Google
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Thank you to Louis for helping me set up my app
Google
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Thanks to Louis for helping me with the app
Google
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Great service and price from shurgard. Appreciate the amazing service from Scott at Barking who has helped on numerous occasions.
Google
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Thank you to Louis for helping with my transfer
Google
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Excellent service from Caroline, very happy with the service she provided!
Google
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Wanted to say how great Caroline was very helpful and friendly made things very easy
Google
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Amazing store, great customer service, Caroline the branch manager is very helpful and attending. She really goes above and beyond real asset thank you Caroline
Google
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Caroline was very welcoming when I came in, she shared information I didn't even know about the self storage system. I will definitely be back. 👍
Google
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Caroline was super helpful and helped get me sorted! Highly recommend!
Google
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Caroline dealt with my issues. Very friendly to talk to and very experienced. Definitely a massive asset to the company, will definitely be back.
Google
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Switched over from a different unit provider today and was assisted by TIM. He was extremely helpful. Made the transition easy and showed us exactly how everything worked. Would definitely recommend.
Google
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Great service from Tim when checking into my new unit and would highly recommend to anyone who needs a storage solution
Google
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Thank you to Mr Louis for helping me set up app
Google
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Could do with more people like Louis. Very informative and blessing energy! Great man!
Google
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Many thanks Louis for helping me with the app when I had issues. Exceptional service I'd say.
Google
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Secure storage unit, great service from Louis to close my account down when the unit was no longer needed. Recommend!
Google
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Scott wonderful experience
Google
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Louis has been helpful in discussing my potential transfer
Google
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Bug thanks to Louis who guided me through how everything works
Google
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Thanks to Louis for his help and assistance.
Google
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Scott was fantastic assisting today and Ibs was superb assisting yesterday! Great staff to make things less stressful
Google
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Team is amazing and very helpful. Highly recommend
Google
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Caroline was great! Very knowledgeable and helpful. Highly recommend
Google
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He was super helpful, really happy with my experience
Google
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i received an customer's service from Scott.
Google
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Google
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I visited this place to get the quote but I was really Impressed with the support I got with Caroline
Google
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Excellent service from Caroline and staff, afford and very secure!
Google
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Google
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Great customer service by Omar excellent communication
Google
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Tee was sensational, great service with a smile
Google
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Really great storage place. Safe and secure. Staff is very helpful and friendly. Would use this place again.
Google
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I had an excellent experience thanks to Louis, who truly went above and beyond. I asked to see several different storage units so I could choose the right one, and he showed me every single option without any hesitation. He provided clear, detailed information and helpful guidance for each unit, making the whole process incredibly easy.

Louis is a real gem — professional, patient, and genuinely welcoming. He understood exactly what I was looking for and made me feel comfortable and confident in my decision. He’s a great asset to the company, and his customer service is outstanding.

Highly recommended.
Google
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Google
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good and safe storage with a great customer service.
Google
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Google
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Louis was very helpful and helping me find a unit and sort out the problem i had with my unit
Google
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Big thank you to Louis who helped me set up my app
Google
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The desk receptionist was a lovely person , is helping to decide what is best fit for me.
Google
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Had the most fantastic service from Scott. He was kind and incredibly helpful. Some of the best customer service ive seen in years especially after being in the industry for 7 years - top tier! Give this man a raise!
Google
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Best walk from Scott was very nice
Google
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Google
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Scitt was very helpful with my move out, thanks
Google
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Scott was very helpful
Google
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The customer service is exceptional here! I got everything I needed, it's a lot better than other storage units I've seen, or tried before. If you have history in the area, it's worth checking it out for a storage solution.
Google
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Big shout out to Louis and ibs. These two colleagues are the best thing to happen to Shurgard Barking. They always help me and are a joy to see them. I always call the helpline to speak to all agents avaliable to tell them how lovely these two colleagues are. Well done to ibs on her store manager promotion, it is well deserved!
Google
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I had a very professional & helpful service with Louis at the 100 jenkins lane branch.
He was very efficient and made it very easy for using the storage services as I've never used storage facilities before.

Regards
Mr tufahal khan


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG