Shurgard Barking - Dagenham customer reviews

I had the pleasure of experiencing fantastic service from Terry and Omar! From the moment I walked in, they made everything so easy and stress-free. They were incredibly helpful, friendly, and went above and beyond to ensure I had the right storage solution for my needs.
The new storage building is absolutely fantastic! It's clean, spacious, and secure, with easy access to all units. I was really impressed with how modern and well-maintained everything is. It’s clear that a lot of thought went into making this place convenient and reliable.
Highly recommend this facility—great people and great service! Thanks again, Terry and Omar!

Great service from the team Terry, Omar and Amanda, what a lovely building.

I had an amazing experience at shurgard barking Dagenham, I came to view a unit as I am having a house extension and was greeted by Omar and Amanda. Omar took me to view different size units and explained everything to me In great detail can’t fault him at all and will definitely be taking out a unit as soon as I get the date confirmed for my house extension. Amazing customer service from both Omar and Amanda well done !

Great service from Omar. I was present in the branch during the below interaction and can confirm that the situation described in the previous review is not accurate I see she had her phone on charge she was taken to her storage and came back to the office area then she was clearly advised by Omar that her app would not be active until the following morning, as her contract had not yet started, and she was informed of the branch’s 6pm closing time and that they would be leaving then. She left appearing satisfied, so the negative review does not fairly reflect the service provided, this young lady should be ashamed to portray such a different version of events. Shame on you!!!!

Terry and laeck was fantastic really great building and great team.

Cannot fault the service I have received from Terry and the team over at Shurgard. Very friendly and approachable, helpful and reassuring. Clean facilities. Thankyou

The place was amazing. Terry and Amanda were extremely helpful, and the facilities were clean and tidy. Highly recommend.

Fantastic experience here today lovely new building and really attentive staff especially Terry who's the manager he explained the process of storing with them which was easy to understand.
I will definitely be returning to store with them and take advantage of shurgards very competitive prices and would recommend to friends and family.

Thankyou to terry and the rest of the team for making my experience so east . Five star staff for a five star place . Thankyou

Great service from terry , thankyou so much . Would recommend

I needed a storage facility as I was moving homes and searched around for the best prices and safest option,
After a week I made a call and spoke to a person at shugard who gave me the best price out of all the other companies who where ripping me off,
I'm so thankful of shurgard and hopefully will continue with storing my items till I can find a suitable place.
The unit it self is very clean and easily accessible via your code .
There's cctv everywhere which is really good .
Thanks everyone at shurgard .

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Great service from start to finish!
I recently moved into this storage facility and had such a smooth, stress-free experience. The staff were friendly, professional, and really helpful throughout the whole process. Terry in particular was amazing — he explained everything clearly, made sure I got the right unit for what I needed, and made the whole move-in super easy. The place is clean, secure, and well organised. I’d definitely recommend to anyone looking for storage!

All the staff are really helpful but terry went above and beyond. So thank you for all your help I really appreciate it

i’m so happy with Shurgard right now. I was put in the worst position in my life this morning and with having very little funds, but rest assure the manager ( TERRY ) at shurgard barking helped me loads and even got my first month for £1 at shurgard. 5*****

Terry was very helpful in dealing with my enquiry today will be back soon to discuss more on opening a unit 👌🏻

Great service from Terry lovely new building, very secure thank you.

Terry was great very informative felt like he really took the time

Nice new facility and friendly staff. Clean toilets and ample parking.

Staff here are amazing and super helpful. Terry went above and beyond to support us today. Brilliant customer service

Terry was great showed me around and explained everything to me im very happy. Great service 5 star

Great service by Omar at reception. Resolved my query quickly and efficiently

Very friendly and welcoming staff.
Very helpful, thank you to Manager Terry and Omar.

Warm welcome and a brilliant service and

I got there around 5pm on the 6th Friday there was a guy named Omar and another lady at the reception starting from the connection was so poor that I couldn’t finish processing my full unit, we had to keep going outside to try and catch internet, they close at 6pm and Omar was trying to help me complete my case with minimal work and poor customer service was absolutely horrible I understand they closed in an hour however that was not an excuse for their poor attitude, Omar showed me my unit and was finishing processing the rest of my information into the system when it was about 5:40 pm my information was nearly complete except the final step which was the main having access to be lift in the morning as there is no one at the reception until 9, I soon went to the lift to check my code before the morning and it wasn’t working soon I see the lights turn off and the door behind me shut, the we’re also another 2 men inside the building am sure they were customers too! Turns out Omar and the lady both left the building and decided to leave us there without checking because they decided they couldn’t give an absolute damn about who is left or who isn’t left on the building they didn’t bother coming back and checking, me and the other 2 guys kept knocking the door I called out and no one this is absolutely irresponsible poor effort and unsafe because anything could or happened if you want to get yourself a unit don’t bother coming to this branch your better of going somewhere else, if you don’t have the patience to deal with people simple don’t work with customer service your mostly better at home relaxing then taking people as a joke.