CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.8) based on 614 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
Thank you to Louis and ibs who helped me today with my app! It was a very busy afternoon and I appreciate that they also prioritised me in their busy store!
Google
  • true
  • true
  • true
  • true
  • true
Big thank you to Louis and Ibs for helping me set up the app
Google
  • true
  • true
  • true
  • true
  • true
Massive shout out to Terry for all his help , what a lovely kind young man
Google
  • true
  • true
  • true
  • true
  • true
Talking to Terry really put my mind at ease about the whole process . He's really helped me in every way possible
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I had a fantastic experience working with Louis and Ibs! Their communication was excellent, and their instructions were always clear and easy to follow. They made me feel very welcome right from the start. There was a bit of confusion on my end, but both Louis and Ibs kindly cleared everything up and reassured me throughout the process. Great teamwork and professionalism — really appreciate your support. Excellent work, team!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Very helpful and professional. Definitely worth it
Google
  • true
  • true
  • true
  • true
  • true
Thank you to Louis for his help
Google
  • true
  • true
  • true
  • true
  • true
Been a customer for long time now and Louis has always been there to help me with my enquiries, looking to get another unit thanks to his help
Google
  • true
  • true
  • true
  • true
  • true
Louis has been very helpful and friendly transferring me to another unit
Google
  • true
  • true
  • true
  • true
  • true
Fantastic customer service here from the store manager ( I believe his name was steven) and his assistant Chris will definitely recommend the Barking branch
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Ibs is a lovely lady. She is always polite and always helps me when I need assistance. She never complains or shows any negative behaviour or energy. She is an asset to the store. I hope she soon gets to be a store manager soon, her customer services are wonderful!
Google
  • true
  • true
  • true
  • true
  • true
Ibs was very helpful, showed me how to use the facilities.
Google
  • true
  • true
  • true
  • true
  • true
Loui was extremely helpful 1st class customer service.
Google
  • true
  • true
  • true
  • true
  • true
Big thank you to Louis who help me set up the app everytime I have issues with it
Google
  • true
  • true
  • true
  • true
  • true
Ryan was very helpful and very informative
Google
  • true
  • true
  • true
  • true
  • true
Big thank you to Louis who explain everything and made the app use and process easy and simple
Google
  • true
  • true
  • true
  • true
  • true
Great customer service from Louis in Barking came to buy some tape I needed urgently may consider getting storage unit in the future, Thanks Louis
Google
  • true
  • true
  • true
  • true
  • true
Louis from barking showed great customer service and was really helpful in attending to my questions.
Google
  • true
  • true
  • true
  • true
  • true
Louis has been very helpful with answering my queries and I have seen the way the way he handles customers, he handles everything with care making sure everyone is all good
Google
  • true
  • true
  • true
  • true
  • true
Louis has been very helpful with setting up my app and getting me set up with my Unit
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Ibs was great, answered all my questions & explained everything in depth. Didnt miss anything out
Google
  • true
  • true
  • true
  • true
  • true
Great customer service !
Google
  • true
  • true
  • true
  • true
  • true
Terry and ibs are a great team they really looked after me and helped with every thing I needed
Google
  • true
  • true
  • true
  • true
  • true
This is an excellent facility with great staff who are very helpful like Louis and the lady, who I didn’t get her name. Highly recommended and much better thank Yellow Box, any day!
Google
  • true
  • true
  • true
  • true
  • true
Louis was really helpful with helping me get onboard with my storage unit and helping me accessing the app
Google
  • true
  • true
  • true
  • true
  • true
Very excellent service from Gregory! Would 100% recommend :)
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great service from Terry l, Louis and Ibs
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Ibz was very polite, understanding, informative and overall very helpful. I really appreciate his empathy for my situation and also that he suggested that I wouldn’t get charged a late fee. I have now paid my invoice and am hoping as I paid it earlier than expected, I will be able to use the waiver of £20 late fee in the future should I need to. Thanks Ibz🙂
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Louis has been good help.
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Safe and secure, reasonable price
Google
  • true
  • true
  • true
  • true
  • true
Very good service from keely today perfect customer service
Google
  • true
  • true
  • true
  • true
  • true
Ryan at shurgard barking gave me immaculate service today at the desk.
Google
  • true
  • true
  • true
  • true
  • true
Ibs went above and beyond to help me with my query and it’s much appreciated
Google
  • true
  • true
  • true
  • true
  • true
Top star Keely, super friendly, professional and knows what she is doing, top star and amazing customer service
Google
  • true
  • true
  • true
  • true
  • true
Ryan was super helpful and professional. Thank you.
Google
  • true
  • true
  • true
  • true
  • true
Keely was very helpful and very patient!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
I come into store to make payment today for help to set up auto pay I suffer bad with anxiety and keely helped me , she was so kind and understanding. We need more people like keely working for here. Thank you so much for all your help. I'm leaving very happy now