CUSTOMER REVIEWS
Platform
Feedback
Google
Google
Great service, great facilities, and well connected to roads and public transport. Staff very friendly and helpful.
Google
Max was amazing once again we came a bit late and was there just a little over 4pm by mistake and he still helped us with no fuss. Very kind and sweet.☺️
Google
Very helpful and friendly service
Google
Ryan was very helpful
Google
Brilliant service. Charlie was very helpful. Will definitely visit again.
Google
Google
Good service. I have been using it for almost a year. Friendly staff, especially Ryan.
Google
Friendly and reliable service especially from Ryan
Google
Ryan is great! 10/10 service, very friendly
Google
Ryan was a great help.
Google
Amazing service by ryan 🫡
Google
Ryan was incredible
Google
All good and Ryan was a gem!
Google
Ryan was incredible. What a bloke, so helpful
Google
Many, many thanks to Ben in Shurgard's main call centre in London, who within the course of a single phone call walked me through setting up my storage contract, clearly and carefully explaining all relevant costs and payment details and procedures. Ben was extraordinarily helpful. He provided exemplary customer service throughout.
Google
Nice service in Bow from Ryan. Thank you so much for your help
Google
Great very helpful, very good customer service from Ryan
Google
Great service from Ryan, helpful, quick, and friendly!
Google
Ryan was super great! Very helpful and made the check in simple :)
Google
⭐️⭐️⭐️⭐️⭐️
Charlie at Shurgard Bow has been fantastic. From start to finish, his service was professional, friendly, and very helpful. He took the time to explain everything clearly and made the whole process easy and stress-free. It’s rare to come across someone who genuinely cares about providing great customer service, but Charlie really does go the extra mile. Highly recommend!
Charlie at Shurgard Bow has been fantastic. From start to finish, his service was professional, friendly, and very helpful. He took the time to explain everything clearly and made the whole process easy and stress-free. It’s rare to come across someone who genuinely cares about providing great customer service, but Charlie really does go the extra mile. Highly recommend!
Google
Charlie, was wonderful and good at her job . Felt very comfortable with her
Google
Charlie was great
Google
I was really struggling to find a good storage unit with an affordable price and thank god I found charlie at Shurgard. She provided me with everything I needed and made the moving in so smooth, definitely recommended them to anyone looking for a storage unit.charlie was really lovely and kept us happy and content with everything She was brilliant. 11/10
Google
Ryan was brilliant
Google
Great super service from Charlie! Really helped me sort out things quickly and responded clearly to all my queries!
Google
So great with ryan
Google
Ryan is super helpful!!!!!!!!
Google
I was served by Khalid at the bow brunch he was extremely helpful. Managed to help me find the best deals and supported with my transfer of units. To a larger one
I will definitely recommend this watch just based on my experience
I will definitely recommend this watch just based on my experience
Google
I just wanted to give some positive feedback about Khalid, who helped me recently with the Shargard Bow at the store. He was really knowledgeable and approachable, and he made sure I got the right setup for what I needed. He took the time to explain everything clearly, helped with the adjustments, and answered all my questions without rushing. It was honestly one of the best customer service experiences I’ve had. Big thanks to Khalid — really appreciated his help!
Google
Ryan provided great service
Google
Khalid is an amazing person, excellent customer service always
Google
A very helpful and friendly service provided by Khalid to recommend a storage with a good price for me!
Google
Ryan has been very helpful thank you
Google
Great service from Charlie.
Super helpful in explaining and going through all the necessary housekeeping
Super helpful in explaining and going through all the necessary housekeeping
Google
ryan was very helpful
Google
Ryan was very helpful and clearly explained the process and pricing.
Google
Charlie was a great help
Google
Thank you for your help Charlie
Google
Charlie was absolutely amazing and very helpful with all my questions
Google
Ryan's service this morning was amazing despite how busy it was this morning. His patience and explanation was top notch.
Google
Super helpful staff, Ryan helped me upgrade to
the right size unit and made landing with all my stuff smooth and easy
the right size unit and made landing with all my stuff smooth and easy
Google
ryan did a good job handling us today. Thanks!
Google
Google
I’ve had — and continue to have — such a great experience at Safestore thanks to Elizabeth. From the moment I walked in, she was incredibly friendly, welcoming, and always smiling, while staying professional and clear. She took the time to walk me through everything in a simple, reassuring way and helped me choose the best storage option for my needs.
I had never stored anything before, so even understanding the sizes and estimating how many boxes I’d need felt overwhelming — but Elizabeth made it all so easy.
Storage services can often feel cold or impersonal, but Elizabeth completely changed that. She made me feel at home and helped me see the whole process differently — more human, more supportive. Thanks to her, I now genuinely feel my things are safe and well looked after. Huge thank you, Elizabeth!
I had never stored anything before, so even understanding the sizes and estimating how many boxes I’d need felt overwhelming — but Elizabeth made it all so easy.
Storage services can often feel cold or impersonal, but Elizabeth completely changed that. She made me feel at home and helped me see the whole process differently — more human, more supportive. Thanks to her, I now genuinely feel my things are safe and well looked after. Huge thank you, Elizabeth!
Google
I had a great experience using this storage facility. The unit was clean, secure, and easy to access. What really made the difference was the customer service. Khalid was incredibly helpful, friendly, and professional throughout the whole process.
I highly recommend this place, and especially appreciate the great support from Khalid. Thanks again!
I highly recommend this place, and especially appreciate the great support from Khalid. Thanks again!
Google
Ryan provided excellent assistance this morning.
Google
Ryan was great. He was very informative and very personable. Great service
Google
Khalid gave us expectional service today.
Google
Ryan, great customer service, was able to answer all my questions. Thank you.
