Shurgard Chiswick customer reviews

Shurguard Chiswick is very accessible and staffed by friendly and helpful people. Many thanks to Paul for helping me to get into my storage unit when I had forgotten my key. Will use again.

Excellent customer service from Shams. He was able to answer all my questions. I found him very helpful and polite. Thanks Shams 😊

Friendly and helpful people, clean and tidy facilities.

We had to book a storage in a rush last minute and the whole experience with Shurgard was so smooth that it really helped with a very stressful situation. The building is clean, the app works well to unlock doors and give access out of staffing hours, and during staffing hours Mani and Paul were very helpful with support. Considering that the storage is accessible out of standard hours using the app, it would be nice if it was accessible 24/7 but I completely understand that there are many challenges to that.

I would definitely use Shurgard again if the need for storage arises. Their rates are also among the better ones we found.

Great monetary value and excellent customer service. Shams was very helpful and friendly. Definitely recommend this storage facility!!

Shams was excellent at advising me on my options and guiding me through the entire process from walking in the door, to taking possession of the storage locker. Also spoke to Manni, who was working & also very attentive. Both of these are a great example of what great service looks like.

Excellent Customer Services. most special thanks to Mani for his wonderful approach and assistance. Thank you very much indeed 😊

Excellent serivce ,but the cost of renting a small storage room should be a lot cheaper paying £145 a month is way to expensive for the size

Great service by Manny .. super helpful and knows his stuff

Very helpful and friendly staff to walk through the process of renting and showing the suitable storage units.
Thank you Mani and Paul !

Had an emergency storage issue when our sofa didn’t fit into our new house. Paul was excellent and sorted a unit for us quickly and amended everything I had got wrong when attempting to arrange online. Facilities are very new compared to other storage units we’ve had before.

Rating 5* because of the customer service I received from Mani.

Thanks so much - Mani was super helpful - would recommend!

Mani was excellent. He made sure we understood everything and got us set up in no time.

Mani (Shurgard Chiswick) was very helpful and very friendly. He walked me through on how to access my unit, explaining along the way the process. He covered all the grounds and I am pleased and satisfied. I highly recommend Chiswick branch and Mani ⭐️⭐️⭐️⭐️⭐️

Clean facility and helpful staff - Mani was great to deal with

Great service - Shams was very helpful, kind and professional.

Shams was really helpful and competent! I would recommend it to all my friends!

I visited to enquire about unit sizes, and Mani was an absolute pleasure to deal with. His colleague was assisting another client when I arrived, but Mani immediately stepped in and was both friendly and efficient. He wasted no time in showing me various units and was extremely amenable, even exploring different units of the same size to ensure they met my exacting requirements. He struck an instant rapport, was patient as I talked through the pros and cons, and never pressured me—just listened attentively. In the end, I opted for a larger unit than I had originally planned, entirely due to his thoughtful approach.

Mani was also highly capable with the paperwork and helped me set up the app, making the entire process seamless. While signing the documents, I also interacted with Shams, who was equally friendly and likeable. Overall, a great experience—professional, efficient, and a pleasure to deal with. I’m looking forward to starting my rental here. It is convenient, new and clean, easy to access, with a speedy lift to the upper floors.

Mani and Shams have been a great help and very professional. First class service, I highly recommend Shurgard, keep up the good work, thank you.

Nice and clean, helpful staff, and open after reception closes - very secure too.

I've had an excellent experience with this self-storage service! The facility was clean, secure, and well-maintained. And the staff of course - friendly, helpful, and made the rental process super easy. You can always rely on their help, even if it is beyond their responsibilities. Highly recommend for anyone looking for reliable and hassle-free storage!

Amazing service!

Great service from Paul.
Wonderfully clean units and excellent facilities.

I been in that store in Chiswick, Shams was really nice and helpful.,also, he was the one the customer really wanted .

Incredible facilities, good prices, great support. Paul made closing my account a breeze.

A revelation after the storage unit I was in previously. The Chiswick site is new and shiny. Everything works. The app is really good and saves having to remember codes. The manager, Mani, is super helpful and friendly. Very glad I made the decision to go Shurgard. AND it was half the price of the unit I was in.

Very helpful and made the experience of putting my things in storage very easy

Very happy with Shams’ customer service. Thanks!

Shams is the hugely helpful and informative manager of the Chiswick branch of Shurgard. He explained things clearly, simply and efficiently and has a really personable & friendly manner

Right from the very start shams has been absolutely brilliant. His customer service skills are amazing and he was very helpful when moving into the unit

The gentleman- Mr. Shams- was polite, knowledgable and patient....thank you

10/10 service from Shams at the Chiswick Branch. Really helpful and understanding, made my moving in process a wonderful experience, really helped guide me through it. Very well mannered individual who makes sure customer service is his priority. Would definitely recommend using the Chiswick branch solely for Sham’s etiquette and assistance.

Great storage facility: clean, easy and tech enabled access, high levels of security, good parking for loading/unloading. Support staff on-site (Shams) was incredibly helpful, assertive and friendly.

Got some really great help from Subhan at Shurgard Chiswick today - he's polite, friendly, knowledgeable, and super keen to get people set up with very good storage options and prices. Thanks a lot Subhan, really appreciate it!

Shurgard Chiswick is one of the best storage locations with great services and polite staff. Subhan is a fast and efficient staff member that helped me pick out the best storage size and membership package for me. I appreciate the services I had received from Subhan I will definitely be referring friends and family to shurgard Chiswick for this amazing service!!

I had an excellent experience at Shurgard Self-Storage in Chiswick today, thanks to the exceptional service provided by Subhan. From the moment I walked in, Subhan's friendly demeanor and professionalism stood out. He was incredibly helpful, patiently answering all my questions and guiding me through the storage process.
I greatly appreciate Subhan's assistance and highly recommend Shurgard Self-Storage Chiswick to anyone in need of reliable and outstanding service. Thank you, Subhan, for your exemplary help today!

Very helpful and professional on the telephone. Thank you. Patrick.

Subhan at Shurguard was so lovely when we checked it the first time explaining the app and helping me arrange for a moving company, he when offered me a coffee when I said I was tired! The facilities here are spotless and very secure, it looks brand new and feels very safe

Subhan is always very attentive and helpful, definitely 5 starts to his services!

Great move in experience, help from Subhan was excellent

We have a very positive experience using Shurgard Chiswick. Subhan, the staff who served us was really helpful and professional, 5* worth of customer service. Definitely recommend!

Very helpful and polite. Thanks for your help.

Very quick process to get my unit arranged , shown how to use the app and all my questions answered. Very happy with the price and overall service from Catia - thanks.

professional approach, prompt decisions, knowledge of the business. great service

Recently had an excellent experience at Shurgard Self Storage in Chiswick, and I am genuinely impressed with both the facility and the exceptional customer service. Moving and storing belongings can be a bit stressful, but my visit to Shurgard Chiswick was made smooth and hassle-free thanks to the facility itself and the wonderful assistance I received from one of the staff members, Subhan.

Facility and Storage Units
Shurgard Chiswick offers a clean, secure, and well-organized storage facility with a variety of unit sizes to suit different needs. The facility itself is well-maintained, with clearly marked units, well-lit corridors, and security features that make you feel confident about storing your items there. Each unit has individual alarms, there are surveillance cameras on-site, and the main area is gated with keycode access, giving a strong sense of security.

The booking process online was simple and transparent, with clear information about unit sizes and prices. I had booked a unit in advance, but upon arriving, I found that there was an issue with the lock hole on my original unit. The lock wasn’t fitting flush due to a slight dent, which might have compromised its security. This could have been frustrating, but fortunately, Subhan stepped in to assist right away.

Subhan, went above and beyond to make sure my experience was as smooth as possible. Upon noticing the problem with the lock, he immediately checked the unit and confirmed the issue. Without hesitation, he offered to find me an alternative unit of the same size, ensuring it was close by to minimize any inconvenience. He was professional, friendly, and clearly knowledgeable about the facility, which made me feel confident that my belongings would be safe and secure.

Subhan’s attention to detail and commitment to customer satisfaction truly stood out. He took the time to walk me around the facility, explaining everything from security features to how the access codes work. It’s rare to find such proactive and accommodating service, and I really appreciated his assistance. He even helped me settle into the new unit, ensuring everything was working perfectly before I left.

Shurgard Chiswick is well-equipped for anyone needing regular access to their stored belongings. There are spacious loading areas, plenty of trolleys available to move items easily, and wide hallways that make it easy to maneuver even larger pieces of furniture. The building itself is easily accessible, and the layout is intuitive, so finding units is straightforward.

For anyone with mobility concerns or moving a lot of items, the facility also offers elevator access to units on higher floors, making the whole process easier. Parking at Shurgard Chiswick is convenient, with spaces available for customers to load and unload near the entrance, which is a big plus in a busy area like Chiswick.

The pricing at Shurgard Chiswick is competitive, and I felt that the value for money was excellent considering the level of service and the quality of the facility. They offer flexible rental options with both short-term and long-term storage solutions, which is helpful if you’re uncertain how long you’ll need storage. The transparent pricing and online promotions also make it easier to plan and budget without surprises.

Final Thoughts
Overall, my experience at Shurgard Self Storage Chiswick was outstanding. The facility is well-maintained, secure, and accessible, but what really made my visit exceptional was the service I received from Subhan. His professionalism, attention to detail, and willingness to go above and beyond for customers are exactly the qualities that make a good experience great. I left feeling confident that my belongings are safe and that I have a reliable place to store them for as long as I need.

I highly recommend Shurgard Chiswick for anyone looking for a convenient, secure, and customer-focused storage solution. Thanks to the outstanding support from staff like Subhan, the process was stress-free and seamless from start to finish.