CUSTOMER REVIEWS

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(4.7) based on 1083 reviews
Date
Platform
Rating
Feedback
Google
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Excellent service provided by Farid.
Google
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Georgia has been very helpful in setting up the rental unit for me. Well done!
Google
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Georgia is great
Google
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Popped in to make enquiries. Met Alex. He was quite receptive and willing to help. He talked me through prices & current offers. Showed me a storage unit that could potentially suit my needs.
Brilliant customer service.
Google
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thank you brandon and farid
Google
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Farid was very competent and got us started quickly. Very easy to do business with.
Google
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Professional and friendly service from Farid
Google
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Garuda was very helpful and took time to explain, great customer service. He’s colleague , not so much
Google
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Farid and his colleagues were extremely helpful and clear with their instructions to help me with my unit.
Google
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Farid is an excellent Asistant Store Manager. Got a good deal and saved some money on a transfer. Thank you Farid
Google
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Good place for storage and good customer experience! Farid is very helpful and happy to assist with all questions
Google
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Great staff
Google
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Excellent experience clean safe and reliable, thanks to Farid and Georgia on the front desk
Google
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Was dealt with by Farid, really hrlofull and explained everything perfectly
Google
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Farid was excellent at his job and I will recommend Him for all deals
Google
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Farid is a great help at the storage
Google
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Fast and friendly service from Georgia and Chase
Google
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Farid was friendly, professional, efficient and accommodating. Excellent service.
Google
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Tim was an absolute scholar and a gentleman, exceptional customer service
Google
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Very professional and officiant service. Thanks to Farid for his great help
Google
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Tim in Deptford storage was very helpful and friendly! He explained everything in detail. I’d defined recommend this storage.
Google
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Very good storage company! Very helpful over the phone whenever there is an issue. Tim in the Deptford store was very good at explaining all the options available and was incredibly patient and friendly!
Google
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Really happy with new storage locker! Tim was very professional, helpful, friendly and very informative! :))
Google
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Excellent service from Farid and Chaice, would recommend
Google
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Friendly and very helpful.

Had a good conversation.
Google
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Tim was great
Google
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Chase and Tim were extremely helpful, suregard really is perfect for all your storage and packaging supply requirements. Top marks!
Google
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Been using the Deptford location on and off for 3 years now. Great service, always a pleasure to deal with Farid and Tim
Google
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Farid flawlessly explained how Shurgard storage operates.
Knowledgeable at what he does.
Google
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Chace was wery nice and helpful. The service was fast. I m very happy 😊
Google
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Catherine helped us today to transfer between units. She was great. It took us less than 10 minutes. We are very happy.
Google
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Good customer service
Google
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Google
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Tim was very helpful, personable, informed and professional. Great facility with a lovely staff member.
Google
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Catherine and Chaice were incredibly helpful in a difficult situation. They got it sorted in no time and into my unit. A credit to the company!
Google
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Great onboarding assistance by Catherine
Google
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Google
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Great service from Tim, really helpful
Google
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Had such a great experience with Tim at Shurgard Deptford. He was super friendly, patient and genuinely helpful from the moment we walked in. He showed us the storage unit, broke down all the numbers in a really clear way, and helped us set up access on the app so everything was ready to go.

Honestly made the whole process so easy, we’re really glad we had him guiding us through the options. We ended up signing the contract on the spot. Thanks again Tim!
Google
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Catherine was amazing! She was so helpful!
Google
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I've been with Shurgard for some time now. Popped in with a query and had Chaice go above and beyond to answer all of my questions. I would recommend anybody with questions to come into branch and ask her.
Google
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Catherine really went above and beyond for us today! Couldn’t recommend her services enough. Literally saved me and my sister another 3 hour drive by letting us move units last min. An absolute credit to your branch, thank you again!!!! Promotion is needed
Google
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Great service, Catherine was very helpful.
Google
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Cathrine was great and very helpful!
Google
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I had a walk-through with Chaice, she was polite and well informed! Any questions I had she was happy to answer before, during and after the visit.
Google
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Ive had a unit for over a year, recently spoke with Tim and Chase regarding changing unit size. Randomly popped by and Chase, saw me on the road and took the time for a quick chat. Popped in yesterday to do the change over and she made it effortless. I finished during her break and she came back to the desk to finish up the new contract for me. Customer service has been outstanding!
Google
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Catherine was very friendly and helpful and super knowledgeable and answered all of the questions 😄
Google
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Brilliant work!
Google
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Google
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Absolutely solid service from Catherine showing her wealth of knowledge, bubbly personality & a very bright smile 😊


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG