CUSTOMER REVIEWS

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(4.8) based on 945 reviews
Date
Platform
Rating
Feedback
Google
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Google
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Lewis was incredibly kind and helpful, thank you.
Google
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Great service. Polite, friendly and informative!
Google
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Thaj
The on duty manager was really helpful
Excellent service and the unit was very clean..
I would reccomend Shurgard Foest Hill
Google
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I would like to thank Taj and Kayla for their professional and friendly service.
Google
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Google
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Taij and Kayla was a wonderful stuff
Google
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Kayla very patient, thorough and helpful sorting out a problem!
Google
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It was my first time renting any storage unit. Initially Taj explained how the app works over the phone. And at the storage, James showed us how things work and answered any questions I had. He was very friendly and super helpful. Brilliant customer service!! Thank you.
Google
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All hood very helpful
Google
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Google
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I was worried because after ten years of storage I could not find my keys. But the Shurgard team both on the phone and in person could not have been more helpful in accommodating my disorganised needs to clear out. Well done and a big thank you from me.
Google
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Taij explained everything in great detail and very professional
Google
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Kayla and Martin gave me a viewing of the unit. Answered all questions in a friendly and professional manner. Great customer service and the unit itself was clean and fit for purpose at a reasonable price. Definitely recommended
Google
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Excellent personable service
Google
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Thaj was a marvel
Google
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The service was excellent and helpful and very kind and patient and friendly especially with me having social anxiety. Kayla and Thaj are exceptionally professional who I would recommend anybody to visit in any form of support regarding storage units.
Google
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First timer here. Super quick and helpful over the phone, everything worked perfectly when I arrived and even though office was closed I managed everything via the app, great service
Google
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Great customer service
Google
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Thaj was very much helpful with helping me get the right unit size and also assisted me in making the contract start to finish.
Google
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Kayla, fantastic service generally
Google
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Staff so helpful and friendly. Thank you
Google
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Perfect service
Explained to me everything in detail. I can highly recommend her service.

Kind regards
Christian
Google
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Thank you Thaj for your excellent service and communication skills. Very happy customer.
Google
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Google
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I'm happy to leave a five star review - had a very easy booking experience, guided tour to establish the best size - I went for 65 rather than 50 because it was small price difference. Friendly efficient team. Very clean throughout and easy access with app. Thanks!
Google
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Would like to thank Kayla for her professionality and great customer service throughout my time as a customer at Shurgard Forest Hill. What could have been a very stressful experience was made a lot better knowing that she was ready to help when she was on site!
Everything was made very clear when I opened my unit and Kayla made sure to go through all proceedures until closing the unit.
Thank you!
Google
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Farid was very polite and curtious. Explained and provided all the information necessary to make a decision as a first rime person looking to store household items.
Google
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I didn’t have a clue what I was doing and Thaj really went above and beyond to make sure I got exactly what I needed. Gave me a tour of the units and explained everything clearly. Super friendly and super helpful. 10/10
Google
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Excellent service, Thaj was very friendly and helpful, recommended company if you wanna store your goods
Google
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Excellent service, really polite and friendly would highly recommend any of the services provided and the young lady who checked me in was a delight to deal with.
Google
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Just would like to say a big thank you to Kayla for helping me throughout the whole process of getting my storage unit. Extremely professional and also personally helpful. Would completely recommend this company.
Google
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I cannot honestly speak highly enough about these premises.
All the staff are 100% attentive to my needs, Kayla in particular was super friendly and so welcoming, her attention to the details I needed addressing was just spot on… Thank You!!!
Google
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Great service from Farid - quick and easy sign up.
Google
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Kayla is a legend and made our life easy. She was brilliant helping us set up last minute storage for our house move and generally making us feel comfortable and looked after.
Google
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Google
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Great facilities and very friendly/helpful staff. Kayla was excellent with helping out our family. Can’t thank her enough for going above and beyond, she is a credit to the company.
Google
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I’ve been in Shurgard for a while and have few units since being there I’ve been dealing with manager Kayleh she is a great person and helps out when ever you need help
I’ve been other storage units in past I can say this is the best and management extremely helpful
Google
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Amazing help today from Kayla and Nic. Answered so many questions and put me at ease for a smooth move in. So kind and friendly, can’t recommend enough! Thank you
Google
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Wonderful service from Kayla
Google
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Kayla and Nic were a tremendous help. Super supportive and accommodating! Highly recommended
Google
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Amazing customer service from Kayla and incredible prices - recommended
Google
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Found my whole Shurgard experience exceptional!
Safe! Easy to use! Easy access. Damon & Kayla the team at the Forest Hill branch were super helpful & great service. Can thoroughly recommend!
Google
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I received fantastic service from Rianna today! She went above and beyond to help me and was very attentive. What a credit to the Forest Hill Shurgard team!
Google
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I had a fantastic experience today at the self-storage facility, thanks to Darren. From the moment I arrived, Darren was incredibly helpful and attentive. He assisted me every step of the way, from selecting the right storage unit to ensuring my belongings were safely and efficiently stored. Darren's professionalism and friendly attitude made the whole process stress-free and enjoyable. It's clear that he genuinely cares about his customers and takes pride in his work. I highly recommend this facility, and I want to give a special shout-out to Darren for his exceptional service!
Google
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Kayla was super helpful when we had an issue with the code because of an issue with their previous customer. Really easy service! Thank you!
Google
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It was a very smooth transition from one storage unit to the other on the same site. Semira from Putney , who was covering on that day, proofed to be very helpful in getting us a very good deal. Thank you very much for your assistance!
Google
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Semira and Aidan are very helpful and deliver great customer service. A credit to the company. Well done
Google
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Kayla was very helpful and kind!
Google
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I walked in one day off the cuff and was greeted by a very friendly and efficient Kayla who instantly put me at ease (this is my first storage unit), and she guided me through the process and took the time to show me different sized units. If im totally honest, it’s rare that I feel so driven to leave a positive review (life is busy!) but on this occasion Kayla was just so helpful I felt I had to!