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Shurgard Greenwich customer reviews

22 Horn Lane London SE10 0RT
0208 396 7545
Office: closed now
Access: closed now

CUSTOMER REVIEWS

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(4.7) based on 811 reviews
Date
Platform
Rating
Feedback
Google
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Really helpful team, Chaice got us set up in no time at all.
Had the storage unit within 20 mins and moved stuff in that evening!
Great job!
Google
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Good stuff. Really nice place.
Google
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I am very pleased with the service and the team consisting of Caroline, Catherine and Chaice on site very quickly helped to find a room of the right size and explained everything in detail.
Google
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Google
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Catherine was incredibly helpful and strongly recommend her
Google
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We visited on 26/08/25 to enquire about renting a unit of storage and we had amazing customer service by Caroline. Who was not only teaching a new starter but explained everything in a clear concise manner. Caroline is certainly a valuable employee. Thank you for a fantastic experience. We ended up renting.
Google
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Very friendly and helpful staff.
Google
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Great customer service today - really pleased :)
Google
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The whole process of hiring the unit was so easy and simple. When we moved into the unit, the woman at the desk was so informative and helpful, made sure we knew everything we needed to know. I have rented storage units in Greenwich before but Shurgard is for sure the best and the level of security is unmatched.
Google
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Very professional sign in and onboarding. Catherine was very helpful
Google
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Great service, quick and speedy check in and helpful and friendly service. Excellent price and space is easy to access. Made the moving process simple.
Google
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Caroline was great! Very efficient
Google
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Excellent service !!
Google
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Caroline was very helpful in walking me to my reserved unit and explaining to me in detail the rental contract as well as answering all my questions. I felt confident in my choice and the safety of my belongings by the time I left the building.
Google
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Google
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Just got a Unit and there was a little issue as i misspelled my name...James helped me through the process and very politely showed me how to get toy Unit...Best Experience Ever...second time i had come across employees in Shurgard and both were 10/10 Experiences...Thanks again James
Google
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This is my first time using Shurgard and the customer service was great and the extremely polite.

I found it quite easy to get my stuff stored and leave. Also, having the app was very easy to use as well. The best part was them phoning me a day after my storage date to ask if it all went smoothly and extending their service in case I have anymore questions. Lastly, their suggestion on the size of unit I needed was spot on!
Google
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Catherine was super helpful in setting up a storage unit, including helping to access all necessary information from an online booking. Everything was very smooth and she was also very friendly despite the ridiculously hot day!
Google
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Usman was very helpful and efficient. Thanks
Google
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Very good service. Staff were friendly and helpful. Storage unit easy to find.
Google
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Good company to do business with, helpful and friendly staff, and they're refreshingly very straightforward on pricing and competitive in the area.
However, the Shurgard app needs significant improvement, as it regularly times out while you're inside the building (which has no phone signal) and then you're stuck unless you know your PIN as well. The lifts at this building are really slow too.
Google
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Very clean and well sized! definitely best price in the market; I am using a 65sqft unit. I found super easy to deal with the contract thing, and the info about it very honest.
Google
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Great experience. The male staff ( sorry forgot the name) was very helpful and friendly.
Google
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It took me months to arrange storage because everyone upsells. Thank you Thaj for making it a pleasurable experience without any jargon.
Google
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Usman and Caroline are very helpful. Site is clean and secure. Would recommend
Google
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Google
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Google
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Super easy and seamless experience
Google
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Excellent set-up service given. I’m happy to be joining Shurguard.
Google
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We were given a tour by the manager (I think). She explained all the rules and made us aware of the current promotions on offer. Very patient and helpful.
Google
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Impecable service as per usual from Caroline and the team. Highly trusted and recommended. Good deals as well.
Google
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Caroline
Was very helpful and knowledgeable and helped with choosing a locker and signing me up.
Google
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Shurgard Greenwich is my first experience ever renting a storage unit and I want to shout out Caroline in particular for being so helpful. No question was too silly, they were super helpful making sure I had everything I needed and were kind enough to explain the access instructions even after I forgot straight after being told.
Google
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Very smooth process, very simple and easy to follow

Caroline was also kind enough to give a call to ensure everything went smoothly

Just right!
Google
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Very pleasant staff and helpful, site is also very clean
Google
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Caroline was really helpful showing us to our storage unit a week prior to it being ready. We are first time storage users and feel a lot more confident on the process now thanks to Caroline.
Google
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I have used a few other storage companies nearby and quite a few around London in the 12 years since I moved here. Shurgard is my preferred one by quite some way. I like their custom locks better than using my own padlock, the sites are well-maintained and much cleaner in comparison to other storage places I have used. The app is very intuitive. In general I feel confident leaving my belongings with them.

Usman was very helpful in opening my new unit at Greenwich. No complaints.
Google
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Great service received from Caroline
Google
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Amazing Staff.
Happy and so friendly, nothing seems to much for them.
I had a lovely lady called Catherine who assisted me with my enquiry.
I would definitely recommend Greenwich above all other storage companies.
Just wish i could give more than 5 stars. 😊
Google
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Katherine was super helpful and organised at the Greenwich store. A very easy process. Thank you.
Google
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A great customer experience, helped along by Catherine who was polite and professional. I had accidentally booked the wrong size storage unit and the team were able to find me a bigger one with no trouble. Fully recommend.
Google
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If I could give more than five stars I would, the lady at the front desk Caroline is amazing she has helped me a lot with my storage unit throughout the time I have been there. She’s very helpful and professional.

Jackie 😊
Google
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I booked a unit online but had difficulty with the ID verification process. I was directed to the office at the Greenwich facility. Usman was very helpful in completing the verification and also showing me how the app worked. The facility is clean throughout.
Google
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Good service and clear explanations for my queries before signed the agreement. The staff of Caroline she is very helpful
Google
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Google
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I am very happy with the service the staff were amazing Thaj and Caroline thank you so much
Google
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Excellent service from Thaj! Took me around to see the units before I booked and answered ally questions.
Google
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Polite friendly helpful kind 😊
Google
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Easily accessible and customer service was always polite and helpful. Cheers
Google
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