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Google
Fab customer service from Farid, reassuring, funny, answered all my questions and helped me change my reservation. I came to see the units in person and was in and out in 30min, reassured I’ll be able to switch on the day if the unit is too tight. First time using storage but the app access and no minimum term stand out vs what I have seen from competition.
Google
Semira was amazing. She made the whole process of moving in very easy and smooth. She was a great. Thank you Shurguard
Google
Seminar has been very helpful and friendly when i pay invoice first other store
Google
The experience at the actual storage was good. Semira was wonderful and she guided me to select the right size space.
However the online/telephone team were not great at all. I initially called to reserve a place, but said I need to see it before booking it. I called on Friday to schedule a visit for Monday morning. During this time the sales team called me probably around 5 times. Even after I went to the location on Monday and signed the contract, they still continued to call me 3 more times.
When I asked them to just leave a note so that I don't get called unnecessarily, they said there is nothing they can do about it. Honestly worst telephone service I have ever experienced
However the online/telephone team were not great at all. I initially called to reserve a place, but said I need to see it before booking it. I called on Friday to schedule a visit for Monday morning. During this time the sales team called me probably around 5 times. Even after I went to the location on Monday and signed the contract, they still continued to call me 3 more times.
When I asked them to just leave a note so that I don't get called unnecessarily, they said there is nothing they can do about it. Honestly worst telephone service I have ever experienced
Google
Shurgard Herne Hill provided excellent service—Semira was especially helpful, friendly, and efficient. She made the whole process smooth and stress-free. Highly recommend!
Google
Google
Farid was very helpful and made everything seem easy.
Google
Thanks a lot Samira for your kind help
Google
Samera was great and v helpful
Google
Very friendly staff. Samira explained everything in the easiest way
Google
Semira has been a massive help she went above beyond to help us as her working hour . Please a pay rise for this lady or some type of appreciation because she made things easier for me
Google
Samira was so very friendly and helpful when I needed to switch storage spaces. She quickly helped me find the right space for my needs, allowing me to transfer to the new space in under an hour. I'm very pleased with the service I had from her!
Google
Samira is so helpful moving in was a dream
Google
Semia very helpful
Google
Semira was very helpful and the app is easy to use.
Google
Samira was brilliant!
Google
Semira very helpful and the storage clean and the app is easy to use thanks semira
Google
Semira was fantastic :)
Google
Excellent Customer Service by Semira
Google
Great lockup, farad and semira were very helpful.
Google
Semira was very helpful I’ve been a long customer and I’ve done a transfer to a slightly smaller unit and saved over £70 per month . I’m very pleased Semira was able to help me 👍👍
Google
Farid was nice respectful and helpful
Google
Thank you for the help Samira
Google
Semira twice served and was an absolute pleasure 🩷
Google
Semira has been very helpful set me up and store is super clean
Google
Farid and Semira were very helpful in showing me the Shugrad app.
Google
Samira and Farid were amazing. Was so helpful from start to finish.
Google
Farid’s service was excellent ! He really made my move to Shurgard smooth sailing and fast. No complaints, would recommend :)
Google
Semira has been excellent by provide me the way how the app work
Google
Semira was fantastic! I was worried about keeping things in storage but I feel reassured
Google
Very easy and strait forward. Samira was very helpful and helped us upgrade our storage unit and took her time when explaining the do’s and don’t
Google
Semira at Herne Hill. Was brilliant. Brilliant customer service. Saved me money today. Fantastic. Needs a bonus if you do a scheme. Transferred my lock up to bigger unit with less money.
Google
Farid and Semira where very good and patient.
They helped me with my payment and downloading the app. Thank you
They helped me with my payment and downloading the app. Thank you
Google
Semira & Farid were very helpful with helping me with my move & settling in.
Google
Semira has been very helpful to set me up and transfer me to a ground floor so easily and the app is very easy to use thank you
Google
Great experience with Semira!
Google
Semira was very helpful. Very happy thank you
Google
Semira was super helpful with helping me set up a storage unit
Google
Semira and Farid were very helpful
Google
Semira was gentle and patient with me.
Google
Samira was super friendly helpful and patient. The app access is a bit annoying especially if you have removal van men loading and unloading you have to stay with them and go up and down in the lift! Otherwise super place
Google
Semira was super helpful and funny, she super informative and made my day :)
Google
Semira was great!
Google
SEMIRA IS SUPER STAR VER HELPFULL THANK YOU 😊
Google
Semira has been very help full explaining how to use the app and the unit is clear and perfect thank you
Google
Hi, I met Semira today who was very knowledgeable and helpful, thanks for her assistance
Google
Semira was amazing helping me out!
Google
Nice, clean, friendly check in service by Semira
Google
Google
Semira was amazing
