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Self-Storage at Shurgard Herne Hill

Shurgard Herne Hill customer reviews

10 Dylan Road (off Milkwood Road), Herne Hill London SE24 0HL
Self-Storage at Shurgard Herne Hill
020 70 81 28 59
Office: closed now
Access: closed now

CUSTOMER REVIEWS

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(4.8) based on 694 reviews
Date
Platform
Rating
Feedback
Google
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Thank you for your thorough help Samira
Google
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Semira has been very helpful 👌
Google
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Semira was so helpful and as a store manager she’s good at what she does
Google
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Semira has been utterly fantastic patient and friendly. Made the whole experience much easier
Google
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Smooth experience. Reception is helpful.
Google
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Semira was absolutely great. She made the whole process very easy and clear
Google
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Google
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had a great experience checking into my storage unit thanks to Semera. She was incredibly helpful, professional, and welcoming from the moment I arrived. Semera took the time to clearly explain everything I needed to know about the facility and the rental process, making it all very easy and stress-free. It's always nice to be greeted with a smile and genuine care, and that's exactly what Semera delivered. Thank you for the excellent service!
Google
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Thanks Sameera. Very helpful team in a busy lock up! I appreciate the help
Google
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Great service from Semira.
Google
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Samira has been great and very helpful
Google
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Semira very great customer service showed me everything in detail
Google
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Semira was super helpful and lovely today! <3
Google
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Semira was lovely and helpful, we have been set up by her very smoothly.
Google
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Sameera was a great help today!
Google
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Semira, lovely service, would recommend her at all times
Google
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Semira gave best service at shurgard
Google
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Very good experience
Google
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Semira provided me with an excellent service, thoroughly explaining how the system works from beginning to end and being particularly sensitive with a person who has never used self storage before.
Google
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James and Samira were wonderful and very helpful even when I came at 6!
Google
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Semira was WONDERFUL and very helpful. Just as we turned up another customer was having a go at her. She didn’t deserve to be treated like that. Anyway she handled it brilliantly. And when it came time for her to deal with us she was fantastic. So helpful. Thank you Semira!
Google
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Semira, was great. Lovely person, very profession! Best in the buinsess!!!!
Google
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Semira great service very professional would recommend her
Google
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Semira has been very helpful always she call me with ubdate if there is promotion and transfer me to another unit today bigger unit save me money thank you 😊
Google
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Semira stayed behind to help sort me out. Lovely worker. Very polite
Google
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Semira was very helpful. Guided me through the process and made the transition very smooth. Thank you
Google
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Semira was very helpful and kind. Helped me to successfully move in and understand the move in mechanism.
Google
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Semira - very helpful! nice person to talk to
Google
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Today was my move in, and semira made sure things went smooth, thank you so much!
Google
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Google
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Samira was excellent, so friendly and helpful. Outstanding customer service!
Google
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Semira was wonderful - helped me upgrade my unit for a great price and was very friendly!
Google
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Google
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Semira has been very helpful and friendly!!
Google
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Semira - was lovely and welcoming today and save me loads with moving to a new unit. Thank you
Google
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Friendly and helpful staff. Good prices for the units due to a promotion.
Google
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Semira was always so helpful!
Google
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Semira was amazing!! Such marvellous help! Will definitely recommend this branch!!
Google
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The facility was good and semira was great in assisting me in all that I need.
Google
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Very helpful service from lovely Semira and great storage space
Google
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Samira very happy with the service she show me the unit I need and all the shurgard app process great service 10 out of 10
Google
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Semira was great help. Very informative and cheerful!
Google
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Sameira was really helpful explaining things!
Google
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Fab customer service from Farid, reassuring, funny, answered all my questions and helped me change my reservation. I came to see the units in person and was in and out in 30min, reassured I’ll be able to switch on the day if the unit is too tight. First time using storage but the app access and no minimum term stand out vs what I have seen from competition.
Google
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Semira was amazing. She made the whole process of moving in very easy and smooth. She was a great. Thank you Shurguard
Google
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Seminar has been very helpful and friendly when i pay invoice first other store
Google
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The experience at the actual storage was good. Semira was wonderful and she guided me to select the right size space.

However the online/telephone team were not great at all. I initially called to reserve a place, but said I need to see it before booking it. I called on Friday to schedule a visit for Monday morning. During this time the sales team called me probably around 5 times. Even after I went to the location on Monday and signed the contract, they still continued to call me 3 more times.
When I asked them to just leave a note so that I don't get called unnecessarily, they said there is nothing they can do about it. Honestly worst telephone service I have ever experienced
Google
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Shurgard Herne Hill provided excellent service—Semira was especially helpful, friendly, and efficient. She made the whole process smooth and stress-free. Highly recommend!
Google
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Google
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Farid was very helpful and made everything seem easy.
* Promotion conditions.


Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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