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Self-Storage at Shurgard Kensington

Shurgard Kensington customer reviews

167-185 Freston Road London W10 6TH
Self-Storage at Shurgard Kensington
0208 968 0999
Office: closed now, open at 10.00
Access: open until 21.00

CUSTOMER REVIEWS

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(4.8) based on 714 reviews
Date
Platform
Rating
Feedback
Google
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Excellent customer service

Ray and Raeford both stars!
Google
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Both Ray’s were incredible in helping me pick the right storage unit size, they showed me around and I’m fully happy to bring my belongings here!
Google
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Great customer service from Ray today. I needed a unit at short notice. Ray showed me the sizes of available units and I got it booked, easy process (I came prepared with my ID). I've used other storage providers before, Shurgard so far have exceeded expectations.
Google
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Good service.
Google
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Ray has been amazing and helpful!
Google
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Ray was very helpful
Google
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Great service at Shurgard Self Storage Kensington! shoutout to Ahmad and Rae for being super helpful and making everything easy. Friendly staff and smooth process highly recommend!
Google
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Amazing service and great help from both ray and Ahmed! They are the the best :)
Google
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Recently moved and needed some storage. Decided to see what was being offered and dropped in. Ray took the time to show us around and presented all the options. He’s an absolute star. Literally ready to jump out of his seat to accommodate customers. Highly recommended! Terrific experience.
Google
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Great service and the staff on site is amazing: efficient, professional and friendly. Highly recommended
Google
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Great service and the staff is amazing Ray and Rey at the front desk really helped us out!
Google
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Very good equip in the uni Ahmed, Ray and Rad note 10%.
Google
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Great service from the staff!
Google
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Great experience at Shurgard, the team has been really helpful in solving any issue
Google
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Rae Reid the manager, is a true gentleman—kind, helpful, and dedicated to make your life easier. Highly recommended
Google
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Ben was great help in assisting me with using the app and getting my unit set up
Google
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Reon has been an absolute great help. Perfect in helping me with helping me and family picking a suitable unit size, insurance and additional bits and bobs. Thank you so much! Janaice
Google
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Excellent service, easy set up. Reon was very helpful and kind, thank you! Would recommend
Google
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Great service and kind, helpful personnel. I love this self storage and I highly recommend it to anyone who needs easy access and central London storage.
Google
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Great so far. To be continued 🙏
Google
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Great price great service by the guys too . . Well recommend!!
Google
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Great place clean and fantastic service

Rion on reception was great!
Google
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Google
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Very efficient!
Google
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Google
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We were treated really well when we went. Khaya had very good customer service. He showed us the different sizes and gave helpful answers to our questions. We will be happy to store or goods at Shurgard Kensington.
Google
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Google
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Very efficient and helpful!
Google
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Very professional. Special thanks to Reon for helping me :)
Google
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Reon was absolutely amazing when we arrived with a full van load and discovered there had been a problem with the unit we had prepaid to rent. He sorted everything immediately and with a smile. Top marks for service!
Google
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Friendly and explained the procedures well!
Google
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Excellent Service. Kind, polite, and helpful, Thank you Reon.
Google
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Google
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Great service from Reon
Google
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Fantastic service - goes above and beyond expectations. Both during move in and check out, the staff was extremely helpful, friendly, and went out of their way to assist me. Would love to give a special shout-out to Reon, who really helped and was fantastic - he made everything easy and was spectacular in the way he went out of his way to assist me. That being said, all staff encountered (Crystal, Zayd) were also amazing. Will definitely recommend this to friends and family.
Google
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I received very good service and I was happy with my choice.
Google
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Rein was very professional and I couldn’t have asked for better help! Thank you!
Google
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Greqt service by Reon
Google
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Friendly, Fast and easy all set up in 5mins..
Google
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Google
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Very helpful and looking out for the customer’s best interests, customer service is very quick and easy.
Google
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Great service, great prices, great storage. Crystal is a star!!
Google
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Really helpful staff,gave me information I needed and a good price
Google
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Amazing place very welcoming and very secure
Google
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Great team very friendly and knowledgeable
Google
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Google
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Hamdi was amazing and really helpful!!
Google
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Staff is very helpful (all of them) the lovely lady that helped me when I was there, her name is Hamdi. Thank you.
Google
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Was great service and dedication from Reon and Hamdi !
Google
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This is the best storage facility! Reon was incredibly cheerful and very patient with all my requests. He went above and beyond to make sure that I was completely happy with my unit. He made me feel so valued as a customer even after showing me 3 different size units to ensure I was totally satisfied with my selection. Both Reon and Crystal were smiling and in a good mood the entire time. I could tell that they made a really good team because Crystal happily managed all the other customers while Reon was being a complete legend updating my contract. Also easily accessible from the station. I highly recommend to everyone to use this Shurgard!
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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