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Self-Storage at Shurgard Kensington

Shurgard Kensington customer reviews

167-185 Freston Road London W10 6TH
Self-Storage at Shurgard Kensington
0208 968 0999
Office: closed now, open at 9.00
Access: open until 21.00

Kensington

CUSTOMER REVIEWS

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(4.8) based on 867 reviews
Date
Platform
Rating
Feedback
Google
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I had a great experience with Shurgard Kensington, particularly with Ray.

I had a situation where I needed a short extension to my storage rental while I was abroad, and Ray took the time to call me personally, explain everything clearly, and understand my circumstances. He was professional, helpful, and genuinely went out of his way to find a solution for me.

Customer service like this is rare and very much appreciated.

I would highly recommend Shurgard Kensington to anyone looking for storage in London.
Google
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Google
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amazing custom met service from ryan
Google
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Ray and Rohan are pretty nice ,everything is great
Google
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Rohan and Ray the best
Google
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Rohan Ray
Google
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rohan and ray
Google
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Rohan and Ray are the best!
Google
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It’s been very good service very convenient Rohan is been very helpful. Definitely will use come back again in the near future
Google
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rohan is good ！
Google
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Ryan and Rohan were amazing! So friendly and helpful. Way better than the surrounding competitors
Google
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attended by ray great service
Google
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I would like to thank Mr RAY at SHURGARD KENSINGTON, LONDON W10 for his professionalism, listening skills, and positive attitude. I believe that he is a great figure for SHURGARD. Wishing him all the best in his career .

Hussein Ahmed x
Google
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Rohan manager was top really helps us with everything
Google
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Great availability and help. Rohan top manager should defo replace Mourinho at Real Madrid
Google
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Rohan top
Google
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Rohan top man!!!
Google
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Rohan is a star! The table I wanted to store didn't quite fit and Rohan tirelessly helped us find a unit that worked. Really appreciative.
Google
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Rohan and Ray were fantastic. Superb service. 10/10
Google
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Ray and Rohan were so, so helpful plus security person. Great location and easy to use.
Google
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Great, informed, and comprehensive service from Ray. Super friendly and most helpful.
Google
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Great service. Ray has been excellent, efficient and very helpful. Much recommended place for self storage. Easy access.
Google
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Rohan help me sort everything I needed today and seems like a great asset to the team as the new manager. All the best to him
Google
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Thank you Rohan for all your help in setting up my account. You were really helpful and was the reason I decided to choose Shurgard
Google
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Amazing friendly customer service from Rohan
Google
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Rohan and Ryan are so helpful. Whenever you try to rent in this storage, ask for these 2 guys and surely help you all the way.
Amazing people.
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Rohan and Ryan
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Rohan&Ryan they are nice！
Google
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Ryan and Rohan are absolute pleasure to deal with and fantastic at the front desk
Google
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Ray & Ryan were super helpful & friendly today. They helped me do a unit transfer… & I saved some ££ at the same time! Many thanks guys 🙏
Google
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Great team at Kensington. Ryan was extremely helpful, thanks again
Google
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fantastic service from Ray!
Google
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Always a great experience at shurgard - ray is so lovely and helpful. Would definitely recommend !
Google
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Really excellent service from Ryan and Rohan, they were very helpful and made using our storage space easy and comfortable.

Would definitely recommend.
Google
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Really good facilities and and friendly staff, Rohan was must helpful with our enquiries.
Google
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Rohan was great, and very helpful.
Google
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Google
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Rohan was very kind and professional - he showed me the storage unit and explained to me what to do to rent one. I would recommend this service!
Google
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Ray and Ryan were super helpful when we needed to swap storage rooms, took care of us and made the process smooth and easy.
Google
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Rohan Ryan and Ray have been so amazing
I will definitely store here again in the future
Google
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Thanks very much, amazing service and super helpful!! :)
Google
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Ray & Rohan were super helpful and consulted me professionally on which storage space to get. Ray helped me to play Tetris with my stuff and I was very grateful about the support. Happy to have a good feeling about my stored belongings being in good hands! Merci!
Google
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Fantastic, friendly and amazing customer service here at Shurgard Kensington. The staff Rohan and Ray always providing excellent customer service. I need to do a unit transfer and down size and they both helped me do that without any trouble. Keep up the good work!
Google
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I had an excellent experience at Shurgard Kensington, thanks to Ray. He was incredibly helpful, professional, and made the whole process smooth and stress-free. It’s rare to find such high-quality customer service these days. If you're looking for storage in the area, I highly recommend this branch—ask for Ray!
Google
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Ray and Rohan were very friendly and gave me all the necessary information in regards with storage! Thank you!
Google
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Great location! Super helpful staff and easy to get belongings in and out!
Google
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Can’t speak to the facilities per se but can speak to the customer service I received from Ray. Took his time to understand the technical issue I was having with the ID verification and then when it still wasn’t working, he went to speak to someone to try get some more support. We got cut off and this guy even calls me back to rectify the issue. Top guy. Thanks Ray.
Google
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Rohan & Ryan’s Customer Service Today Was Spectacular, They Helped Me With All Queries I Had Effectively And Efficient. Will Definitely Be Renting Out A Unit Here.
Google
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Perfect service, i needed only one month, but for sure next time i need a storage ill be using the same company, also, Rohan very helpfull staff :)
Google
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Very convenient storage facility in West London. Lots of parking available and easy access to the units. Plus a very fair price for the location. Ryan and Rohan, the staff members were very helpful last time I visited. I definitely recommend this place for anyone looking for storage in the area
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of BEL ESG
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