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Self-Storage at Shurgard Neasden

Shurgard Neasden customer reviews

510 Neasden Lane North Neasden NW10 0EA
Self-Storage at Shurgard Neasden
0208 438 3100
Office: closed now
Access: open until 21.00

Neasden

Customer reviews Review Policy

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(4.7) based on 739 reviews
Date
Platform
Rating
Feedback
Michele Micali 02-10-2026
Google
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I would like to give nice review to Emma, because is very good for customers service and very friendly with customer.
Andŕew Daly 14-09-2026
Google
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Emma has been very kind and helpful. Thank you
Mohammad Halimi 09-09-2026
Google
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CLUSTER MANAGER SHAN HAS BEEN ABSOLUTELY FANTASTIC TODAY. EXCEPTIONAL CUSTOMER SERVICE AND MADE ME FEEL WELCOME. I USE SHURGARD BECAUSE OF GREAT SERVICE FROM SHAN
GS Sandhu 04-09-2026
Google
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Emma was amazing!! Super friendly, helpful and polite. Went above and beyond to make us happy
Abdisalan Farah 04-09-2026
Google
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Emma was very helpful, nice and professional. Thank you very much
Ali Shihab 03-09-2026
Google
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I had a really good experience at Shurgard today. Emma was extremely kind, patient and helpful throughout the whole process. She took the time to explain everything clearly and made getting the storage unit very easy and stress-free for us. Her customer service was excellent and we really appreciated her friendly and professional attitude. Thank you so much, Emma, for all your help today👍🏽
Mohamed Yare 18-08-2026
Google
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Emma was very helpful and informative. Thank you
Jamal Scott-Ayoku 06-08-2026
Google
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Kelvan was amazing and offered 10/10 support whilst using the Neasden depot. Great team and will definitely use again
Olumide Benjamin Olauyi 29-06-2026
Google
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Emma was really helpful and professional. Smooth process throughout and would recommend
Yuri Barbosa 25-06-2026
Google
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Emma she got a very nice work ! She gave me some advices how to do everything because it was my first time
Zelia Diva 25-06-2026
Google
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Emma shes a very nice person ! She works very well and did help us a lot
Faze Al 24-06-2026
Google
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Shan super helpful, really efficient service
Abdul Aagane 24-06-2026
Google
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Good service excellent staff very helpful
Mohamed Elmi 18-06-2026
Google
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Emma was very good
Iliut Mihaita 17-06-2026
Google
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Emma provided excellent service — professional, friendly and very efficient. She went above and beyond to help and made everything easy and stress-free. Really appreciated the support and would highly recommend.
Ahmad Ali Alawsie 16-06-2026
Google
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Great customer service from Emma at Shurgard Neasden; she understood my situation and gave a great solution to my issue I was having on my contract. If you deal with Shurgard Neasden, ask for Emma! She is the best! 20/10 service!!
ismail iqbal 16-06-2026
Google
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Emma was exceptional and helped out a lot. 10/10 customer service
Miss Djibouti 12-06-2026
Google
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Excellent service from Rivaldo at Shurgard. Very friendly, professional, and very helpful throughout the process. The facility was clean, secure, and easy to access. Everything was explained clearly, and the whole experience was smooth and hassle-free.
tiko 2 12-06-2026
Google
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Great service at the Neasden branch! The team is professional, welcoming, and efficient. A special thank you to Rivaldo — he was helpful, clear, and made everything smooth and stress-free. Highly recommend this branch to anyone.
The Bit Brothers 11-06-2026
Google
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very helpful and nice person, everything went very well. I recommend Mrs. Emma🔥😊
Amer Alkateb 08-06-2026
Google
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Good service from Emma very very good
Mohamed Harmal 07-06-2026
Google
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Manager Shan was brilliant. Really good service with a smile.
Rohan Scott 05-06-2026
Google
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My experience with the members of staff was very professional and helpful the service was very good and what I like most of all at branch the staff have a good customer service
Earl Henningham 01-06-2026
Google
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Mirwais Tahir 01-06-2026
Google
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Store Manager Shan was excellent. Very helpful man
Jesus Camarena 30-05-2026
Google
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It’s storage with a lock. I don’t get what it’s not 24/7 access though.
Denis Nuredini 15-05-2026
Google
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Excellent experience at Shurgard Self Storage Neasden. The facility was clean, secure, and really easy to access. The whole process was smooth from start to finish and the staff were very professional and helpful throughout.

A special shout out to Kev for his amazing customer service — genuinely went above and beyond to help me, answered all my questions, and made everything stress-free. It’s rare to come across customer service like that these days. Highly recommend this branch to anyone looking for reliable storage in the area!
Rikayla Sweet 29-04-2026
Google
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Quick and fast happy with rivaldo service
Mustafa KARIM ABDULLAH 27-04-2026
Google
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Shan was very accommodating and helpful. Customer service really stood out. Well done
Eduwardo Michael 20-04-2026
Google
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Rivaldo was great. Super helpful.
Erica Silva 17-04-2026
Google
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Rivaldo was welcoming and lovely. Great services.
marek cieslak 17-04-2026
Google
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Excellent service from manager Shan. Very helpful
Natalia Costea 08-04-2026
Google
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Palak is very helpful making contract and have a good knowledge. She also help with set up app aswell.
Manuel Santos 02-04-2026
Google
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Excellent service from start to finish. The move-in process was smooth and everything was clearly explained.

Special thanks to Rivaldo who was very friendly and helpful throughout.

Highly recommend this facility!
GR AUDA 02-04-2026
Google
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Palak
Excellent and very helpful lady
Yazid Ikhlef 11-03-2026
Google
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Great services from palak. 10/10
Lacksan Sivanesan 06-03-2026
Google
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Excellent customer service by Micheal
Hibaq Ibrahim 28-02-2026
Google
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Very welcoming and helpful. Renting process went smoothly thanks to Micheal.
Hulda Ferreira 24-02-2026
Google
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Rivaldo was very helpful understanding & helped me out alot within the past week or so and it’s much appreciated great service.
Ja Mu 17-02-2026
Google
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Goods communication and customer service. Thank you for your service and explanation about the units and prices.
Idil Osman 04-02-2026
Google
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Thank you Palak ! - Amazing customer service as always thank you !
Chandni Patel 04-02-2026
Google
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Fantastic service Palak was especially great and informative highly recommended
Jackie Nembhard 16-01-2026
Google
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First time ever using storage facilities, I was welcomed by Michael, who explained everything to me in a professional manner. Hes customer service care was excellent.
Bella Elmazaj 12-01-2026
Google
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Rivaldo’s determination and support in resolving an issue made a real difference to my overall experience and was highly appreciated :)
Jonathan Jahnke 04-01-2026
Google
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excellent service from Raeford on making sure we understood the contract and pricing accordingly of different storage size... would recommend
Amelia Cardozo 03-01-2026
Google
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Rae
Michael
Natalie Stevenson 29-11-2025
Google
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Great customer service from Rivaldo who was very helpful and friendly.
danyell bura 22-11-2025
Google
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Wojciech Kowalski 13-10-2025
Google
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Michael is best worker and a very helpful person
Andrea De-Alwis 13-10-2025
Google
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Excellent Service from Michael at Shurgard Neasden Branch.
I visited the Neasden branch on 26 September 2025 and received outstanding service from Michael. He was friendly, professional, and made the whole process smooth and stress-free. Highly recommend this location thanks to his great support!
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Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award GRESB Real Estate 2026 Member of BEL ESG
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