CUSTOMER REVIEWS
Platform
Feedback
Google
Very pleasant and helpful service.
Google
Shona was very helpful and friendly.
She explained everything and nothing was too much trouble. Excellent 😎
She explained everything and nothing was too much trouble. Excellent 😎
Google
very helpful staff made the whole thing easy nothing was too much trouble the whole process was great 👍
Google
Google
Very helpful
Google
Excellent facility and friendly staff
Google
Shona is a lovely person and made the whole process of swapping units to a smaller size feel so easy. Thank you!
Google
Absolutely amazing shona and jack always help when needed very polite and respectful ask all the right questions for our needs couldn’t recommend enough 5*
Google
Excellent customer service received today from Jack who made transferring units seamless. Would highly recommend this storage facility.
Google
Everything very good, thanks
Google
Google
Jack and Shona were incredibly informative helped relieve my worries for when I move
Google
Very efficient and patient staff
Google
Google
Google
Excellent! ⭐️⭐️⭐️⭐️⭐️
I needed to upsize, as my unit was full, so I went into the office for the first time since I started renting a space here.
I was warmly greeted by Shona, who checked the current special offers and found me a bigger unit at a great price.
All the paperwork, account updates, access app changes etc were handled quickly and efficiently without any faff.
More generally, I have always found this storage location to be clean, tidy and in good repair. I’ve never had any issues here and the staff, just like Shona yesterday, have always been friendly and helpful.
I needed to upsize, as my unit was full, so I went into the office for the first time since I started renting a space here.
I was warmly greeted by Shona, who checked the current special offers and found me a bigger unit at a great price.
All the paperwork, account updates, access app changes etc were handled quickly and efficiently without any faff.
More generally, I have always found this storage location to be clean, tidy and in good repair. I’ve never had any issues here and the staff, just like Shona yesterday, have always been friendly and helpful.
Google
Excellent service
Google
Just did and change of storage, great service. Lots of help and lovely staff. Will be here for long as they are the best! Thank you, Shona! You deserve a raise!
Google
Google
Was very easy to move in to the lockup nd both staff on at the time was very understanding nd polite
Google
Jack was really helpful. Brilliant service and great value for money. Thank you!
Google
Google
Google
Google
The associate was pleasant and very helpful with the information about the units I was interested in as well as everything else.
Google
Jack and shona were very good, good customer service and made sure i understood everything when setting up the locker
Google
Great services , we have been welcome by Shonda at Shurgard Romford . Everything was explained perfectly!
Google
Fantastic customer service from Shona and Charlie. Process and setup was straightforward
Good value for money too. Highly recommended
Good value for money too. Highly recommended
Google
Met with Jack, great service, everything explained.
Google
Google
I came into the office today to enquire about a storage unit and was served by Jack, he was extremely informative and gave the information needed, will definitely be back when i need to move.
Google
We rented a storage unit and had a great experience. The place is clean, secure, and easy to access. The staff was friendly and helpful throughout the process. Highly recommend it if you need extra space!
Google
Lenna was absolutely helpful! Couldn’t have asked for better customer service. First time using a self storage and she made it so easy!
Google
Great service by Jack
Google
Great experience working with Cheryl from romford store, very helpful with everything
Google
I very recently visited this store to find out pricing and how it all works, Shona who I spoke to was really friendly, helpful and informative about the process and its made it a lot easier and a lot clearer for me, so it'd helped me make up my mind!
Google
I came into the store yesterday to enquire about storage and was shown around the Romford store by Shona, the store was very clean and she answered any questions I had. Will definitely be coming back next week to book in!
Google
Shona was very helpful in helping us move, Thank you for the support!
Google
Wonderfull staff, really appreciate it how they deal with the new customers because i didn't knew anything but SHONA and JACK helped through everything. Keep doing the good work. God bless you.
Google
Charlie was absolutely brilliant would recommend storing with shurgard and she is a great asset to the company
Google
Google
Shona is amazing. Very friendly and very helpful
Google
The service was efficient and the process simple. Thank you..
Google
Excellent staff
Google
Excellent customer service. Jack was very helpful
Google
Great customer service and tour of premises.
Google
I was given great customer experience by Shoma and Jack
Google
Very friendly staff and professional service !
Google
Shona and Sarah were great ! Easy to use storage and the app is straight forward
Google
