CUSTOMER REVIEWS

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(4.7) based on 460 reviews
Date
Platform
Rating
Feedback
Google
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Only positive experiences here, the front desk team are always so helpful. Shoutout to Darren who was a massive help during our storage unit transfer.
Google
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Had a unit at the South Croydon Shugard for about 10 years. Find staff on site very helpful, particularly Matthew who takes time to check everything is as it should be. Can always get in an out using the app, trolleys when I need them. No issues of pests or anything else and most importantly, a good price for my unit.
Google
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Needed a storage unit and advice on what sizing, Matthew was super helpful and explained the entire process for us and showed us examples of sizes of units.
Helped us with pricing and made everything very easy. Would recommend!
Google
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Matthew in the Brighton Road branch was unbelievably helpful and made all the time he could to help us with our enquiry’s. He even found a cheaper deal for us which has help out massively !! Big up Mathew
Google
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Great experience got given a lot of information to decide which unit is best for us, Matthew was really helpful and knowledgable
Google
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Excellent company to deal with for my storage needs, the premises, access & security is exemplary but more importantly the staff are super professional, polite & helpful. One particular mention two recent experiences with a chap called Jo from south Croydon branch, this young man is every reason I use and will continue to use Shurgard, has helped me within the last twelve months twice and resolved the issue swiftly.
Google
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Very friendly staff.
Google
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Shurguard Self Sorage Brighton Rd, absolutely wonderful service would highly recommend.
Google
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Matthew was very
ry very helpful.
Google
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Google
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Google
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Really helpful team from day one. Thank you
Google
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Good service ! Joe was helpful.
Google
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Google
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Matthew was very helpful!
Google
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Had such a great experience with mathew this morning helped me with setting up my unit . Will recommend
Google
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Excellent service
Google
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Excellent customer service very helpful and pactient
Google
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Staff very helpful always. I was nervous of this unknown company initially but help was forthcoming in every way
Staff helping through phone calls and counter staff helping my lack of digital skills. Many thanks to you all
Google
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Absolutely fantastic customer service - many thanks.
Google
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I am pleased with the services received today.
Google
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Joe was very helpful. Gave me great advice. I sorted out the right unit right there on the day. 10 out of 10.
Google
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Great customer service and very helpful lads
Google
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Excellent service from Joe Very helpful, professional, and friendly.
Google
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Prompt efficient professional
Google
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Thanks to Darren, Joe and Matt a friendly and professional bunch at the South Croydon branch.
Google
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Wonderful service, Matthew was very helpful
Google
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Great customer service and friendliness from Darren and the team on shift today (11/10/2025). Thanks for your assistance
Google
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dealt with matthew Amazing service v helpful
Google
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Fantastically easy process and very helpful staff. Was easy to book online and got a great deal. So much cheaper then I thought.. I then went to the site and met the manager Matt who was so friendly and helpful. I’ve never booked a unit before and he walked me through everything and made it all very simple. The site itself is very clean and modern. I’m really happy with the place and service - highly recommend!
Google
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Daniel and Brandon took me round & have been very helpful. Pleasure to have met them
Google
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Matthew and the team in South Croydon have been so nice and helpful. It was such an easy process to set everything up, thanks to the team.
Google
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Very helpful staff who were able to help me swiftly and efficiently whilst being friendly. Thank you!
Google
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Matthew and Darren were very friendly and helpful. Lovely clean location and great staff.
Google
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Good
Google
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Darren and Daniel were superstars, helpful, attentive and able to reach a quick resolution. Many Thanks πŸ™
Google
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Used them for storage. Located in a good area. Friendly and helpful staff.
Google
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Daniel was very helpful
Google
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Amazing! Truly was a pleasure to store stuff here (and I’ve never said that before!!)
It’s so easy, easy app, low cost to check stuff in, and most importantly- the staff, who are so welcoming helpful and personable- top service and they are sweethearts Darren and Matt- excellent 🌟🌟🌟🌟🌟
Google
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Matilda was very helpful when confirming the booking, outlining the costs involved and answering any questions and queries I had. I would definitely recommend this service.
Google
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Darren was excellent and went through all the details
Google
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I visited their facility on Brighton Road to enquire about their storage options. I met Matthew on the front desk. He could not have been more helpful, patient and informative. Showed me the options I was interested in, explained the various costs, advised me how to get the most economical deal and was a pleasure to deal with. I was very impressed by Matthew and the company's very customer-focused approach.
Google
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Excellent with good customer service on top i received a better quote than all the other storage companies left very happy 😊
Google
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Good efficient service. Darren was very helpful.
Google
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We had a really positive experience at Shurgard South Croydon thanks to Darren. He was friendly, professional and took the time to understand what we needed. He helped us find the right storage space and was completely transparent about the options and pricing, which we really appreciated.

He also managed to secure us a great deal and made the whole process straightforward and stress-free. Excellent customer service – would definitely recommend speaking to Darren if you're looking for storage in the area.
Google
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Excellent service checking in. Matthew is incredibly professional, informative and friendly!
Google
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Great customer service! Matt was supper helpful!⭐️⭐️⭐️⭐️⭐️
Google
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Google
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Best customer service ever thank u so much To Darren , Mat and Daniel if I could give u 10 stars I will. Thank you
Google
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Darren and Daniel were very helpful. They helped us to find out great deals. They guided and explained very well. God bless them. Aameen