CUSTOMER REVIEWS

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(4.7) based on 589 reviews
Date
Platform
Rating
Feedback
Philip Osei Sraha 07-10-2026
Google
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Lewis was Amazing today helping me with moving to a bigger unit
Anike Gerald 30-09-2026
Google
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A great storage facility with a friendly and welcoming team. Special thanks to Lewis, who was incredibly helpful and supportive, taking the time to answer questions and explain everything clearly. Highly recommend this place to anyone looking for storage!
hamid Bouamra 21-09-2026
Google
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Lewis was a massive help - he is always smiling every time I visit
Phyllis Wilson 21-09-2026
Google
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Haven't been back to my unit in a while since the construction and Lewis was there to help me with all my questions and queries
Smaranik Saadi 17-09-2026
Google
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Lewis has been really kind and helpful. A true asset for the Shugard!
Jakobs Bus-Sam 16-09-2026
Google
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Lewis was amazing when having issues with my app! Thank you
UK Save Children of God 14-09-2026
Google
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Lewis was incredibly helpful when my app signal was not working.
zbaM 10-09-2026
Google
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I just moved in and Lewis at Shugard Southwark helped me swiftly with a polite attitude and straight to the point assistance, helping to make this a smooth time every visit.
barbara bruno 08-09-2026
Google
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Lewis and Farid are a bundle of Joy thank you for your assistance
Unty Unty 08-09-2026
Google
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Lewis was very helpful today when moving in
Stella Moses 08-09-2026
Google
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Lewis was incredible as he always is when I visit. A real credit to the company
woody stunnas 08-09-2026
Google
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Lewis was amazing with sorting out my access! Was a great help
Dean Gonzales 04-09-2026
Google
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Really easy process. Lots of trolleys available to move bulky items. Lewis was so helpful in answering my queries. Very happy with Shurgard Southwark.
justice mesch 04-09-2026
Google
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Lewis was a great help went above and beyond when i was sorting out my unit he allowed us to transfer to save me some money.
Willy Mutenza 04-09-2026
Google
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Lewis was a great help today as I need go make a payment.
Michelle Daniel 04-09-2026
Google
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I recently hired a store for a few items that were cluttering up the home. The unit was dry and clean and easy to access. However I had some trouble with the app and codes to access the unit. Lewis at the Southwark branch was so helpful. He explained how it all worked, sorted out my access code and got the app set u, all with a smile and easy manner. I know someone else who also used this store and they had mentioned how Lewis had been really helpful to them as well. Lewis is a valuable employee whose friendly manner and helpful nature promotes the business and spreads good feedback for the Southwark store. Thanks Lewis.
Fernando Pinto 03-09-2026
Google
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Had to make a payment for a different store and Lewis helped me massively
Brenda Moreno 03-09-2026
Google
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Been storing with Shurgard for over a month now and Lewis is always happy and willing to help, very happy with the service.
Liam Thacker 03-09-2026
Google
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Had the best customer service at Shurgard Southwark and that was down to Lewis who was very knowledgeable and friendly.
Leonie Rodney 03-09-2026
Google
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Great experience at Shurgard - Lewis was really helpful, friendly and professional, and made the whole process straightforward and easy. He explained everything clearly and was happy to answer any questions we had. Really pleased with the service and would definitely recommend!
Kurt Hawkins 03-09-2026
Google
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Lewis was very helpful in setting everything up. Easy set up and good value
Reuben J 24-08-2026
Google
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Amazing experience with the team here at Shurgard Southwark. Lewis was so helpful and made it easy for to me find my new storage!
Jakobs Bus-Sam 12-08-2026
Google
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Needed to sort an issue with my unit, and Lewis went out of his way to help me. Thank you
jeks oboli 11-08-2026
Google
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Very nice place, will definitely go back when ever I need a storage. The manager (Lewis) is ready to help any time you need an assistant.
Skylar Kang 01-07-2026
Google
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Had the best experience - Shane was incredibly helpful. I must have called 4-5 times and Shane remained so patient and committed to finding me the best fit for my situation. Cannot recommend Shurgard more!
hannah feldman 24-06-2026
Google
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Thank you! Great (best) price, and really helpful staff. Thank you Molly who I was on the phone with, very helpful and answered all my questions.
Matthew Folley 04-06-2026
Google
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Brandon was very helpful
James Barton 14-05-2026
Google
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Came in to get some information about a storage chase was very helpful
Mohammad Shamim Miah 14-05-2026
Google
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Lewis is very helpul and realky happy with this.
Hayden Hobbs 01-05-2026
Google
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I just wanted to say I was in a tough situation and the young man via the name of Lewis helped me and took his time out of his day to talk me though every step and fixed my situation , I just wanted to say thank you to him

People like him a soo rare to find in customer services
Nicole Veronica 01-05-2026
Google
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Lewis was incredibly helpful today and assisted me with my storage transfer. He went above and beyond to fix my problem, and had a solution in no time at all, making the relevant phone calls and looking up all the different options for me. He made something which was super stressful for me seamless, and he very quickly resolved my query. Thanks again Lewis :)
Rachel 25-04-2026
Google
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Jade was super useful on the phone - able to answer all questions quickly and get us set up with our storage unit.
Rajat Malhotra 09-02-2026
Google
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Damon was super helpful in tracing a reservation and took full ownership to complete the pending actions on those reservations.
kimberley jade 13-01-2026
Google
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Thank you Damon for your help!
Vasundhra Prakash 13-01-2026
Google
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I had a great experience with Damon, He was extremely helpful and professional. Damon went the extra mile to provide excellent service.
chiaraa mxt 13-01-2026
Google
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Great customer service from Lewis. He was very helpful and patient and answered all the questions I had. Very happy!
Spesh 13-01-2026
Google
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Lewis Miller.. What a guy!
Ieasha Purchas 13-01-2026
Google
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received great service from damon :)
Athena Harvey 13-01-2026
Google
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Very friendly service from Damon, very helpful and answered all my questions!
Andrew Phillips-King 13-01-2026
Google
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Great value compared to other companies in the area and the staff were extremely helpful answering any questions or queries promptly and professionally, thanks for your help lewis
Rhys “RhysUnreleased” Unreleased 13-01-2026
Google
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When I visited Southwark Shurgard Lewis was extremely helpful, I needed boxes in a rush and he made sure to show me how to assemble them and also had a refreshing conversation.
Julian Bromfield 12-01-2026
Google
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Im really grateful with the help I had from Shurgard, I had to move all my stuff in an emergency and I was panicking because time wasn't on my side and a guy named Lewis went out of his way to make sure i was happy and he was patient, so polite and very reassuring.

Thank you
Amanda M 20-11-2025
Google
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Really expensive but better than most of the other places and their ridiculous prices for such tiny spaces!
Beatrice Browning 25-10-2025
Google
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Yet to move into the storage unit, but wanted to give Manny a shout-out for making the process incredibly convenient. It was a treat!
Rennie Pavlova 22-10-2025
Google
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Really nice store with super friendly staff. Whatever you need, they’re happy to help and make it happen.Damon’ was really helpful and nice.he actually found us a better storage place. We’re very happy with the prices and the service.
Tiffany m 11-09-2025
Google
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Farid was very helpful taking through the various units options
Nick Gonzalez Rodriguez 11-09-2025
Google
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Farid was very helpful with setting up my storage unit
Claudette Dawkins 14-06-2025
Google
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James is a wonderful person and a will be a great addition to the Shurgard family. Be sure to appreciate when you have good staff!!
Rorisang Mohakbe 09-05-2025
Google
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Great experience from both Damon & Rianna, who gave me a deal and were very personable
Arvydas Velavicius 16-04-2025
Google
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Great price, amazing and fast service. Damon was great helped me out with everything had all running and ready to store in less than a few minutes


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award GRESB Real Estate 2026 Member of  BEL ESG