CUSTOMER REVIEWS
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Google
Sophie gave excellent customer assistance and was very informative, thank you
Google
Google
I happened to pop into Shurguard in Staines while passing by to make a few enquiries, and ended up speaking with the store manager; Chris.
He was incredibly helpful, friendly, and took the time to answer all my questions without making me feel rushed at all. It’s always nice to come across someone who genuinely cares about providing great customer service.
Really positive experience overall – I wouldn’t hesitate to recommend!
He was incredibly helpful, friendly, and took the time to answer all my questions without making me feel rushed at all. It’s always nice to come across someone who genuinely cares about providing great customer service.
Really positive experience overall – I wouldn’t hesitate to recommend!
Google
Paul is helpful on setting up account. Instructions are clear. The place is clean and light is enough.
Google
Good value for money. Good security with an app for access. Outstanding customer service from Paul. Wish we’d changed storage providers sooner. Thank you
Google
We used Shurgard for the past 4 months as we moved house and needed a place to store some of our extra boxes.
Everything about the booking process was extremely quick and straightforward. On the day of moving our boxes in we were able to speak to the front of house staff, who very kindly guided us through the process. The storage unit was very clean and there were plenty of trolleys to take our items up via the lift.
To close our contract we just had to email them and everything was processed very quickly.
If I need storage units in the future I will be sure to use Shurgard. It was very convenient, easy to use, the building felt safe, the prices were reasonable and the staff were wonderful.
Everything about the booking process was extremely quick and straightforward. On the day of moving our boxes in we were able to speak to the front of house staff, who very kindly guided us through the process. The storage unit was very clean and there were plenty of trolleys to take our items up via the lift.
To close our contract we just had to email them and everything was processed very quickly.
If I need storage units in the future I will be sure to use Shurgard. It was very convenient, easy to use, the building felt safe, the prices were reasonable and the staff were wonderful.
Google
When I came into the storage facility I was greeted with a friendly demeanor by Sophie and was pleasantly surprised with the storage solutions she offered.
Google
A lady called Sophie was a great help today answered all my questions and was very patient.
Google
Good service by Paul, highly recommend
Google
Mr Paul good men
Google
I meet this morning to Mr Paul . He is very kind and helpful personality. Sort out things quickly really appreciate
Google
Excellent service from Sophie today. Was looking for storage solutions so went into the local branch to see what we were looking for. Very friendly and helped us with the contract and explained everything very thoroughly.
Google
We had help from Sophie in getting set up today, she was really friendly and transparent in her approach.
We didn't feel pressured but she was really informative. It was a quick easy process and now we're ready to fill up our unit.
We didn't feel pressured but she was really informative. It was a quick easy process and now we're ready to fill up our unit.
Google
Was welcomed and helped by Paul who was very honest and welcoming. The process was quick and easy and I really appreciate how the time was used.
Google
Jon , at Staines branch, was very helpful today! I had a problem with accessing the top locker due to mobility issues. Jon was more than happy to arrange bottom unit for me! Thank you very much Jon, you are a ⭐️
Google
I wanted to applaud Paul and his customer service. His willingness to assist and respond is always friendly, helpful and knowledgeable, which adds to the convenience of paying for and having the luxury of a self storage service.
Thank you Paul 🙏
Thank you Paul 🙏
Google
Paul was very friendly and helpful. Couldn’t ask for better.
Google
Really really helpful service and Paul was a delight . Thank you so much for all your patience and help.
Google
Paul was amazing help and very friendly and helpful
Google
Paul was amazing
Google
Google
Google
Google
Jon and top blokes help right tip top service,
Google
Jon at Stains Shurgard was fantastic to deal with. He was friendly, helpful, and made the whole process quick and stress-free. helpful and welcoming he took the time to explain everything clearly and made the experience easy and pleasant. Thanks, Jon! Great customer service—highly recommended!
Google
Highly recommend! First time storage user and the experience was easy and straightforward. We were met by John front of house who was friendly and showed us round giving us exactly the information we needed. The App makes access easy. Trolleys available for moving your stuff to your unit.
Google
Sophie and Jon have been absolutely brilliant helping us find a suitable storage solution. They were helpful and professional through the whole process. We highly recommend their service.
Google
Google
Chris was so helpful. i wish everyone was as helpful as he is.
Google
Excellent customer service given to me by Sophie, helped me with the information I needed 👍🏻
Google
Lovely staff members called Sophie. Was very helpful and gave me all the information I needed.
Google
Front of house Catia,
Puts you at ease from start to end
She is happy to explain even the fine prints. Though in the business for a short time, but is very experienced/ knows what is talking about. Explains things clearly.
Puts you at ease from start to end
She is happy to explain even the fine prints. Though in the business for a short time, but is very experienced/ knows what is talking about. Explains things clearly.
Google
I was initially apprehensive about using self storage for the first time, but this experience completely put my mind at ease.
The staff are incredibly friendly and helpful, and the use of modern technology makes entry and exit both secure and seamless. The whole process is streamlined and stress-free.
I can’t recommend this place highly enough. Thank you for such a smooth and professional service!
The staff are incredibly friendly and helpful, and the use of modern technology makes entry and exit both secure and seamless. The whole process is streamlined and stress-free.
I can’t recommend this place highly enough. Thank you for such a smooth and professional service!
Google
Really happy with Shurgard in Staines, also very impressed with the help from the staff and a big thank you to Jon the manager.
Google
Google
I had an excellent experience at Shurgard Self Storage in Staines, especially thanks to Catia who was very polite, friendly, and helpful. She made the whole process smooth and stress-free. I would highly recommend this place to anyone looking for storage solutions!
Google
Google
Great service and help from Shurgard Staines yesterday, especially from Catia on Reception who couldn't have done more. THANK YOU
Google
Great service from everyone at Shurgard, especially Jon - super helpful and would definitely recommend over the other storage units!
Google
Catia was so helpful and sweet and made our experience smooth and amazing! Thank you so much Catia!
Google
Smooth process from start to finish. They have excellent facilities, prices, and the staff are more than helpful. Catia was lovely to us, and more than willing to put up with our inexperience. 5/5
Google
Catia, did a wonderful job. The process was very quick and I am highly satisfied!
Google
Catia is so amazing person who is very friendly and kind and made our lives so easy at Shurgard storage. Thank you Catia. You are a ⭐️ ⭐️⭐️⭐️
Google
Ellie at the Staines branch was very helpful in resolving our account closure when we'd finished using the storage locker!
Google
Ellie was super helpful with opening my storage & closing down when finished. Great service
Google
Catia served me today and she was extremely helpful and provided with excellent service
Google
Had a wonderful and amazing experience. Thank to the assistant store manager katia
Google
Catia was a great help, friendly and professional!
Google
Visited the place earlier this week and was helped by Catia. Chose a lock up there and then with Catia explaining everything clearly. Don’t think she could have done anymore. Great customer service
Google
Excellent customer service by Catia very helpful and polite
