CUSTOMER REVIEWS
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Google
I received excellent customer support from Val. After I accidentally booked a locker instead of a storage unit online, he quickly corrected the mistake and resolved the issue for me. Thank you, Val, for the fantastic service
Google
Val and Sophie were great
Google
Val helped me set up my app and made the proccess simple to join.
Google
Good experience! Simple and fast using the app.
Google
Superb. Good service and reasonable prices. Thank you.
Google
I found Val the manager to be of Excellent service and really helpful!
Google
Val and Sophie were super friendly and helpful in getting setting up super wuick on my work break
Google
I was looking for storage for my Bouncy castles went into Shurgard Staines and was shown several different size units by Val he was clear ar explaining and very welcoming I walked in and within 20 minutes unit secured.
I now have my unit and moved stuff into it and it is perfect thanks to Val.
I now have my unit and moved stuff into it and it is perfect thanks to Val.
Google
Such helpful staff and super friendly
Google
Val was excellent today quick and easy service
Google
Val was great so helpful, would recommend to my family amd friends!
Google
Brilliant storage at a really great price. Val was so helpful and friendly. Nothing was too much trouble. I'm really glad I chose this one. Highly recommended!
Google
I’ve used Shurgard for 12 years and they’ve always been super helpful and friendly. Val at Staines is quick to help with any problems or questions. Great service.
Google
We moved here this morning with my belongings. Manager and staff are very helpful, friendly & knowledgeable. Great people. Competitive rates compare to other storage facilities. Nice and clean units. We used RIGHT SHIPPING LTD for our removal. Very professional packers, movers and affordable prices. Highly recommend them.
Google
Very impressed with the team and facilities at Shurgard Staines.
Val and the guys were extremely helpful and proactive, and the self service app and door entry system was easy to use.
Would recommend to family and friends without hesitation.
Val and the guys were extremely helpful and proactive, and the self service app and door entry system was easy to use.
Would recommend to family and friends without hesitation.
Google
Had amazing customer service from Sophie today. She was very honest, transparent and didn’t feel pressured into making any decisions I didn’t want to
Google
Val was great very informative and nothing was too much thank you!
Google
5 stars for the team at Shurgard Staines – Val and his colleague were really helpful when I needed to move units. They took the time to walk me through options that made the move easier and saved me some money, which I really appreciated.
Only minor downside is the app’s Bluetooth unlock can be a bit unreliable – sometimes it takes a few minutes to get access – but that seems like a wider system issue rather than anything the local team controls. Overall, great service on-site.
Only minor downside is the app’s Bluetooth unlock can be a bit unreliable – sometimes it takes a few minutes to get access – but that seems like a wider system issue rather than anything the local team controls. Overall, great service on-site.
Google
I have to agree with most of the comments here. The staff just go above and beyond and actually enjoy their job and helping their customers.
Google
Really helpful staff members on reception; think her name was Sophie? Explain how the process works and helped get the app set up
Google
Easy set up very helpful store manage chris.
Google
Sophie was fantastic and a credit to the firm
Google
Excellent chris in staines was outstanding.
Google
Served by chris amazing help when we needed it
Google
Sophie gave excellent customer assistance and was very informative, thank you
Google
Google
I happened to pop into Shurguard in Staines while passing by to make a few enquiries, and ended up speaking with the store manager; Chris.
He was incredibly helpful, friendly, and took the time to answer all my questions without making me feel rushed at all. It’s always nice to come across someone who genuinely cares about providing great customer service.
Really positive experience overall – I wouldn’t hesitate to recommend!
He was incredibly helpful, friendly, and took the time to answer all my questions without making me feel rushed at all. It’s always nice to come across someone who genuinely cares about providing great customer service.
Really positive experience overall – I wouldn’t hesitate to recommend!
Google
Paul is helpful on setting up account. Instructions are clear. The place is clean and light is enough.
Google
Good value for money. Good security with an app for access. Outstanding customer service from Paul. Wish we’d changed storage providers sooner. Thank you
Google
We used Shurgard for the past 4 months as we moved house and needed a place to store some of our extra boxes.
Everything about the booking process was extremely quick and straightforward. On the day of moving our boxes in we were able to speak to the front of house staff, who very kindly guided us through the process. The storage unit was very clean and there were plenty of trolleys to take our items up via the lift.
To close our contract we just had to email them and everything was processed very quickly.
If I need storage units in the future I will be sure to use Shurgard. It was very convenient, easy to use, the building felt safe, the prices were reasonable and the staff were wonderful.
Everything about the booking process was extremely quick and straightforward. On the day of moving our boxes in we were able to speak to the front of house staff, who very kindly guided us through the process. The storage unit was very clean and there were plenty of trolleys to take our items up via the lift.
To close our contract we just had to email them and everything was processed very quickly.
If I need storage units in the future I will be sure to use Shurgard. It was very convenient, easy to use, the building felt safe, the prices were reasonable and the staff were wonderful.
Google
When I came into the storage facility I was greeted with a friendly demeanor by Sophie and was pleasantly surprised with the storage solutions she offered.
Google
A lady called Sophie was a great help today answered all my questions and was very patient.
Google
Good service by Paul, highly recommend
Google
Mr Paul good men
Google
I meet this morning to Mr Paul . He is very kind and helpful personality. Sort out things quickly really appreciate
Google
Excellent service from Sophie today. Was looking for storage solutions so went into the local branch to see what we were looking for. Very friendly and helped us with the contract and explained everything very thoroughly.
Google
We had help from Sophie in getting set up today, she was really friendly and transparent in her approach.
We didn't feel pressured but she was really informative. It was a quick easy process and now we're ready to fill up our unit.
We didn't feel pressured but she was really informative. It was a quick easy process and now we're ready to fill up our unit.
Google
Was welcomed and helped by Paul who was very honest and welcoming. The process was quick and easy and I really appreciate how the time was used.
Google
Jon , at Staines branch, was very helpful today! I had a problem with accessing the top locker due to mobility issues. Jon was more than happy to arrange bottom unit for me! Thank you very much Jon, you are a ⭐️
Google
I wanted to applaud Paul and his customer service. His willingness to assist and respond is always friendly, helpful and knowledgeable, which adds to the convenience of paying for and having the luxury of a self storage service.
Thank you Paul 🙏
Thank you Paul 🙏
Google
Paul was very friendly and helpful. Couldn’t ask for better.
Google
Really really helpful service and Paul was a delight . Thank you so much for all your patience and help.
Google
Paul was amazing help and very friendly and helpful
Google
Paul was amazing
Google
Google
Google
Google
Jon and top blokes help right tip top service,
Google
Jon at Stains Shurgard was fantastic to deal with. He was friendly, helpful, and made the whole process quick and stress-free. helpful and welcoming he took the time to explain everything clearly and made the experience easy and pleasant. Thanks, Jon! Great customer service—highly recommended!
Google
Highly recommend! First time storage user and the experience was easy and straightforward. We were met by John front of house who was friendly and showed us round giving us exactly the information we needed. The App makes access easy. Trolleys available for moving your stuff to your unit.
