CUSTOMER REVIEWS

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(4.8) based on 1199 reviews
Date
Platform
Rating
Feedback
Google
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This is a sterling work done with patience and professionalism by Thaj. I am really happy and grateful with your seamless work though on site to get my unit sorted and hope you get to read this. Great thanks Thaj.
J. Lartey
Google
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Thaj has been a remarkable worker friendly and aproachable person that was able to assist me in my move in today would definately recommend.
Google
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Fred was fast and efficient amazing customer service!
Google
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Google
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Excellent place to secure your items. I have stored my motorcycle there during my stay in London and it gives great peace of mind. Easily accessible during the day time. The staff were very helpful and friendly, explaining everything in detail. Compared to other places in London for motorcycle storage, this place is highly competitive
Google
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Excellent professionalism and outstanding customer service from Fred at Shurgard Self Storage Woolwich . I would like to express my sincere appreciation for the exceptional assistance I received throughout the process of reactivating my account. The level of care, patience and professionalism shown was truly immeasurable.

I feel absolutely wonderful and deeply grateful for the support I received. Fred went above and beyond to help me, and I will be eternally thankful for his kindness and dedication.

I highly recommend this shop to anyone looking for excellent service and genuine customer care. A truly outstanding experience!
💜💜💜👏
Google
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Bret gave me an exceptional customer service. I will recommend him to anyone that want to get storage from shutters anytime and day
Google
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Thanks to Bret for the 10/10 customer service. Helped me out very quickly and last minute much appreciated!
Google
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I would like to sincerely thank Bret at Shureguard, Woolwich, London, for his outstanding customer service. He was incredibly professional, friendly, and genuinely cared about making sure I had the best possible experience. His exceptional level of customer care is the best I have ever received, and he is a real credit to Shureguard. Thank you, Bret, for going above and beyond.
Google
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Bret turned to be very helpful with showing us around and guiding us to choose the suitable unit for our move. 100% recommend this facility.
Google
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Bret was approachable and detailed information regarding the storage unit. Very friendly.
Google
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Excellent customer service mark top man
Google
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Top man mark thanks boss
Google
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Spoke to Mark a couple days ago was ment to do this then excellent customer service and gave me all the info I asked for
Google
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Thank you for being so patient with me Bret and helping me for my first time access
Google
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Took a unit out and Bret gave me excellent service
Google
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Thank you Bret for my. New unit today
Google
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Bret was very efficient and friendly on my visit to Shurgard, and was able to accommodate a date change with no issue. Would recommend this quick and easy service.
Google
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came in with my partner yesterday to get boxes marks custom service was excellent
Google
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Thanks so much for your Help today Bret
Google
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Came into buy some boxes yesterday was served by Mark top customer service thanks for your help.
Google
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Thank you so much Bret for helping me with my new unit and explaining everything clearly
Google
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Big thanks needed a room last minute and Brett made everything so easy. Efficent service friendly and a great price. Higgly recommend and a big thanls to brett
Google
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Dealt with bret today fand found him very helpful. He took care of all our problems promptly and im very grateful for his help.
Google
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Great service from Brett
Google
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Bret has been incredibly helpful and efficient!
Google
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Bret and Mark were extremely helpful
Google
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Thank you so much Bret with assisting me for my new unit. I am an elderly man and you were patient with me
Google
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Mark at the Woolwich centre possesses one of the best customer service skills I have come across. His patience and the willingness to assist is exemplary. Mark is very professional in an approach and friendly at the same time. Thank you Mark for your assistance yesterday. Keep up the good work
Google
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Mark was very helpful
Google
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Mark been helpful
Google
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We spoke with Mark in the shop. He was very helpful explaining everything and got us setup quickly.
Google
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The customer service Guy Fred was very professional and helpful with sorting out my garage.
Google
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Bret customer service was great and he explained everything in detail and we felt very comfortable with him and left feeling reassured
Google
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Bret, is the best member staff in this storage. he helps me the best way ever ! Thank you so much again 🙏🏽
Google
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Mark made the process very smooth!
Google
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Thank you Bret for helping me with my new unit today and explaining everything .. you were amazing!!
Google
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Assistant Manager Bret , was a life saver very kind and understanding. Will recommend .
Google
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A bit of a confused start to the rental as we wanted a different unit from the one allocated, broke off partway through registration and was unsure of the opening times as various people I spoke to prior said different times.

One call and Bret sorted it all out quickly.

Thanks Bret! (",)
Google
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Amazing service from Mark. Super helpful and friendly. Low key the units are a maze lol 😆
Google
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Mark was very helpful at the Woolwich branch. Thanks!
Google
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I’m very pleased with the support I received from Mark. He was patient, professional, and made the whole process easy. Thank you for the outstanding service!
Google
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If I can give 10 stars to Mark. I would do it. He is so amazing and supportive making the operation seamlessly for clients
Google
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Mark was very efficient and helpful
Google
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Bret is been so helpful today his customer service and communication is been absolutely wonderful. I think someone like him working for shurgard can take the organisation to places, I recommend him. Thank you bret for your help and service today.
Google
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Fred was brilliant thank you
Google
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Mark from plumstead branch was absolutely fantastic from start to finish. He was friendly, patient, and incredibly helpful throughout the whole process. He took the time to explain everything clearly and made us feel completely at ease.

My partner has autism, and Mark was especially understanding, kind, and respectful, which made a huge difference to our experience. Nothing felt rushed, and he was happy to answer all of our questions.

Excellent customer service and a real credit
Thank you, Mark and bret, for making what could have been a stressful experience so much easier!
Google
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Mark was very helpful and his customer service was brilliant. … thank you
Google
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Bret gave an exceptional customer service with regards information on the notice period … that was really helpful… he even gave me a glass of cold water… thank you!
Google
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Mark been really help and his such a great guy I appreciate the service


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG