CUSTOMER REVIEWS

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(4.8) based on 1148 reviews
Date
Platform
Rating
Feedback
Google
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Great setup for self storage. Fred was helpful and explained access and how the units are mapped out. Support call team were also very responsive. Great storage option!
Google
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Mark,was very helpful and explained all my question.
Google
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Mark is helpful, professional. He answered all my questions. Great service.
Google
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Excellent customer service and management from Bret! The reception started to get very busy and he still managed to help me and provided his expertise after closing. Thank you Bret a credit to Shurgard.
Google
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Excellent service from Bret, very helpful on the front desk helping me out. Quick resolution to my issue. Would chose Woolwich Shurguard again.
Google
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Friendly and helpful at registration
Thanks Fred!
Google
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Very happy with my experience at Shurgard Woolwich and the customer service provided by Bret who was friendly and professional.
Google
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Great experience Fred was really lovely & helpful. Excellent customer service.
Google
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Amazing staff, bret saved us over £200 from one phone call, highly recommend
Google
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Brett helped us out a lot helping us save a lot of money best sales man ever!
Google
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BRET, a good customer service personnel, kind supportive and patient with customer. Big ups for BRET a good man.
Google
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Thakyou for giving me excellent today Bret with my new unit
Google
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We are happy with the service - and bret just gave me a call to make sure!
Google
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Bret was so helpful and good customer service.
Google
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I am very happy for the service and customer service support mark offered today . He is a star
Google
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Google
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I've been using Shurgard Woolwich for two years and found the staff there very helpful. Mark, Brett and Fred were amazing! My payment went missing and they pulled out the stops to find it eventually, successfully. Shurgard the company, we're unhelpful, and if not for the Woolwich team, the payment would probably not have been found. Thank you all so much!
Google
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Bret gave a good customer service which am very happy with his service
Google
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Mark was really helpful in getting us into our Unit. Very efficient process from booking online, to friendly check in and clear instructions for use of the facility. I’m a repeat client of this location and highly recommended.
Google
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Mark is a very helpful and polite team member. Thanks
Google
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Mark’s customer care service was fantastic and I appreciate all his assistance
Google
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Mark was extremely helpful when I visited the storage at woolwich
Google
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Mark customer service
He was professional well training for the job. Xx
Google
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Mark, Very pleasant, very informative and helpful gentlemen, 👍
Google
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Mark's customer service was brilliant
Google
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Marks customer service was great really polite full and really helpful
Google
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EXCELLENT CUSTOMER SERVICE SKILLS DISPLAYED BY BRET DURING MY INTERACTION WITH HIM TODAY.
Google
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Bret & Mark were quite helpful. Great customer service from them. Thanks guys
Google
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Found it very easy to book a storage space, and at a reasonable price. Thanks to Mark at customer services who was very helpful in talking us through the process, how to use the app and answering our queries. I would definitely recommend and I will be using Shurgard in future.
Google
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Mark & Fred customer service was great. Would recommend
Google
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I would like to say huge thank you to Bret who saved my day.
Google
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Great customer service from Bret, saved us from a nightmare 💯
Google
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Thankyou so much for giving me excellent service today Bret with my new storage unit
Google
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A big shout out to Mark for his excellent customer service which by the way is constant and done with a sense of pride and value. 10 out of 10.
Google
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Very good service by shugard staff Bret i recommend thank you
Google
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Mark has been managing the self-storage for me and the service has been excellent. He is very professional, friendly, and always responsive whenever I have questions or need assistance. Highly recommend working with Mark if you need storage support!
Google
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Google
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Mark was very helpful and had great customer service skills. Great guy
Google
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Problems with unit shutter. Mark's assistance was invaluable. Excellent customer service.
Google
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Great services given by Brett, explained everything with her emailed.
Mark was also very welcoming
Google
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Google
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Fred was friendly and very helpful.
Google
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Fred was very helpful, providing clear and professional explanations throughout. He was polite, accommodating and easy to talk to. The pricing for the spaces is also fair and competitive compared to other providers in the area.
Google
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Fred was great help and made the meet and greet at Shurgaard woolwich seem so easy and welcoming
Google
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Thank you for your service today Bret
Google
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Thank you so much Bret for your amazing service today with my new unit. Was fast and efficient
Google
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Brett handled an urgent issue with a digital contract terminated before it began. Calm, thorough, and understanding, he resolved it within minutes and followed up to ensure everything was well. His professionalism sets the standard.
Google
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Bret and mark of woolwich branch was very helpful and polite
Google
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Bret is the bomb.com. Super helpful. GIVE THIS MAN A RAISE.
Google
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Absolute diamond! Helped me in the best way ever! Thank you


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG