Language
Country
CUSTOMER REVIEWS
Platform
Feedback
Google
Google
Thanks Bret for serving us today you were very helpful.
Google
A big thanks to Plumsted staff Bret and Mark for your wonderful reception. My husband Souleymana and 1 are both pleased with your help and warm reception.
You guys deserve a pay rise!
Thank you once again
You guys deserve a pay rise!
Thank you once again
Google
Popped in to view some units and Mark was very helpful and took us through the various options available to us
Google
Brilliant customer Service, Very helpful with all questions that was asked.
Google
Mark helped me during security verification, installing the app and showing me how to access the rental. Super fast, easy, and efficient. Definitely easier than my previous storage rentals!
Google
This is a lovely environment. Mark was really helpful when I called into the storage today. He was really patient answering all my questions. Good job Mark.
Google
Fred was very friendly & really helpful! He was clear & explained everything well.
Google
Fred was helpful today. I really appreciate his effort.
Google
The gentle man Brett was very helpful and good at his job. Very calm and easy to communicate with, thumb up shurgard.
Google
Bret has been superb. Very helpful and efficient throughout. Highly recommend
Google
Mark, at the your Woolwich office gave us an exceptional customer service today. He spoke politely and provided us with reliable and honest information that enabled make a right choice.
Going forward, I'll recommend your company to others.
Going forward, I'll recommend your company to others.
Google
Mark was fantastic! He gave us a tour of the storage facility and provided valuable advice on how to store our items efficiently. He also guided us on managing payments to avoid unnecessary charges.
Google
Google
Mark was brilliant when showing us around and showing us the units great friendly customer service
Google
Really pleased with my experience here. Mark was a great help and gave me all the information I needed would definitely recommend
Google
Mr windham was great very helpful and respectful to my needs every.time I go there
Google
Mark the guy who works here was amazing and explained everything in great detail for me will definitely use again. Mark is a credit to Shurgard
Google
Great service, Mark was really helpful and a credit to the company. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Google
I needed storage and quick and easy process online, when I arrived Fred was welcoming quick and knowledgable.
Google
Google
Was served by Brad he talked me through the whole process and what service they offers i was really happy amd satisfied i will be ising them
Google
Thankyou Bret for setting up my app today.
Google
Mark was an absolute superstar helping out to get in to my first storage with Shurgard!
Google
Thank you for your great service today Bret
Google
Google
Wonderful staff team Brett and Mark were very helpful. Made moving units very easy. Will recommend to friends and family
Google
Bret was amazing!
Google
Thank you so much Bret , you’re a star!!!
Google
Google
Google
😃
Google
Fred was very helpful introducing me to my unit
Google
Google
Fred was very helpful in getting me set up in my unit and explained the process well.
Google
Thank you for your great service today bret
Google
Google
Bret gave me really good service today
Google
Bret has been helpful and informative. We have signed up
Google
Bret
Google
Thanks Bret for helping me with my app today
Google
Mr Fred got everything sorted. Thank you
Google
Friendly and efficient service, self storage facility well explained.
Google
Bret did an amazing job helping me with everything I needed with my storage. Thanks Bret
Google
Bret gave me a good service today
I will definitely refer a friend to use your service
I will definitely refer a friend to use your service
Google
We’ve had a container for under a month now, initially we’ve encountered two problems, 1st one was Monday 13th, fire alarm was going off nearly the whole working day, being on the first floor we had no access, since 7am untill 1pm I was standing outside with Brett, which I will admit he’s an absolute asset for Shurgard, he was doing everything in he’s power to sort the faulty alarm out, protect him he’s someone that gets the job done. 👍🏼
2nd problem. The lifts was out of service on the 17th, two problems in one month, that wasn’t sorted until the end of the day, thankfully Fred was amazing & professional, reassured me the problem would be fixed & rest assured it was by 4pm.
The staff at Woolwich are incredible & should all be rewarded highly & looked after, absolute assets.
My problem is Shurgard is a huge company, yet the problems ain’t sorted like one, once a problem arises it takes management 1 whole working day, when in reality these should be urgent matters, should be fixed within 2 hours. if it wasn’t for Brett & Fred, I would of left and gone to another storage company. Protect them.
2nd problem. The lifts was out of service on the 17th, two problems in one month, that wasn’t sorted until the end of the day, thankfully Fred was amazing & professional, reassured me the problem would be fixed & rest assured it was by 4pm.
The staff at Woolwich are incredible & should all be rewarded highly & looked after, absolute assets.
My problem is Shurgard is a huge company, yet the problems ain’t sorted like one, once a problem arises it takes management 1 whole working day, when in reality these should be urgent matters, should be fixed within 2 hours. if it wasn’t for Brett & Fred, I would of left and gone to another storage company. Protect them.
Google
Bret has been a fantastic help since renting a storage container. He is always very friendly and approachable if we have any questions. Monday 13th January he stood outside for hours waiting for the engineer to come to sort the fire alarm out and was professional when dealing with customers throughout this situation even despite standing outside for 5 hours!!!
Google
Fred was very helpful and obliging
Explained everything more than once so I understood ,he also manually showed as how things work.
Explained all paperwork and was genuinely very helpful and polite
A real credit to the company 👏
Explained everything more than once so I understood ,he also manually showed as how things work.
Explained all paperwork and was genuinely very helpful and polite
A real credit to the company 👏
Google
Fred was really helpful and helped sort out our problem very quickly.
Google
Really helpful staff and always available when you need them. Very convenient and saves so much space in my flat. Big thanks to Fred on reception!
