Customer reviews Review Policy
Platform
Feedback
Google
Staff member BRET provided his usual welcoming and proffessional service in assisting me beyond my expectations. He is an asset and a credit to the Shurgard Company. Many thanks Brett!
Google
The staff at Shurgard are amazing. And they still have the £1 deal on some of the units. You should check that out. It makes things especially easy because you have several payments when you are moving house.
Google
Macks is the best, very helpful
Google
Best experience I’ve ever had in any establishment ever of all time ever
Google
Bret Customer relations is superb. Thank you once again.
Google
Bret was helpful and very professional
Google
Thank You so much Bret for your 5 Star service today. You were amazing
Google
I vote Bret and Mack’s for president!
Where do I start.
They went above and beyond to ensure i received my lock before closing time.
I arrived with minutes to spare and they were waiting for me at the gate.
I was a little frazzled so Bret helped me with the app and Mack’s helped me with the keys.
Such detailed instructions and calm and reassuring demeanour.
Thanks guys
Where do I start.
They went above and beyond to ensure i received my lock before closing time.
I arrived with minutes to spare and they were waiting for me at the gate.
I was a little frazzled so Bret helped me with the app and Mack’s helped me with the keys.
Such detailed instructions and calm and reassuring demeanour.
Thanks guys
Google
Thanks to Brent … he was very helpful
Google
Bret was very help. Great customer service and experience. Highly recommend
Google
Thank you Bret for helping me resolve my technical issues surrounding my phone and. app. I was not tech savy but you persisted and solved it.
Google
Great service from Fred. Helped me get set up with my new storage unit and explained all the details to me.
Google
Fred has been really helpful!
Google
Amazing service from Brett, showed us how to access storage unit, was friendly, helpful and polite. He was dry professional and speedy service. Definitely recommend for all wanting storage. Storage also clean and secure
Google
Thank you Bret for helping me on how to create a guest account for my family member
Google
Thank you Bret. You were a life saver today. I lost my keys but you were able to help me. God bless you.
Google
Thank you Bret for helping me with my app and my new unit
Google
It was a great customer service experience.
Brett was very professional, supportive, and helpful throughout the process. He walked me through everything I needed to know, ensuring that the contract process was smooth and that all my questions and uncertainties were clarified.
Brett was very professional, supportive, and helpful throughout the process. He walked me through everything I needed to know, ensuring that the contract process was smooth and that all my questions and uncertainties were clarified.
Google
Bret was a lovely fella with a nice personality. Enjoyed his energy and work ethic. Well done lad.
Google
Thanks Bret for my new unit today it was quick and easy
Google
Great service with Bret as he was the only one in the office.
Shurgard needs to hire more employees as I waited for up to 30mins before I was let into the reception
Shurgard needs to hire more employees as I waited for up to 30mins before I was let into the reception
Google
Thank you so much for your great service today Bret. Even though I could see you were on your own and very busy you still attended to me for my new unit. Thank you !!
Google
Excellent service from Bret
Google
Google
Fred helped me today, he was very helpful, kind, empathetic and provided me with all the information I wanted. A great member of staff at the Woolwich shurgard. Thank you
Google
I had a great experience with Shurgard, especially thanks to Bret. He was extremely helpful in sorting out my query and made the whole process of setting up my storage for the first time really easy and straightforward. Bret was friendly, professional, and took the time to explain everything clearly. Really appreciate his help and excellent customer service. Highly recommended!
Google
Bret was really efficient and helpful
Google
Very good. Excellent job. Im so satisfied thanks Bret
Google
Thank you so much Bret for your excellent service today
Google
Met Mr Bret a gentle man who attended to me,he was so kind and took his time to explain things to me,answered all my questions making sure I understood them,he is such a kind gentle man always smiling while attending to customers. Happy I met him.
Google
I met Bret who welcomed me with a warm smile, he was kind, explained all i needed to know about payment and all before I signed any T&c,he encouraged me to read through.
Google
Thanks for your great service today Bret. Your customer service was amazing
Google
Getting setup here was a really smooth experience. Bret walked me through the process of getting in and out of the building. He was extemely throrough and clear with all the instructions. All access gates are app controlled making it super easy to access the unit. Cheers Bret
Google
Thank You Bret for helping me correctly set up my app.
Google
Thank you for your staff Fred who is very kind and sincerely assistance. He tell me everything i need in patience and consideration. It is an very amazing experience. Thanks
Ming chan
Hong Kong
Ming chan
Hong Kong
Google
This is a sterling work done with patience and professionalism by Thaj. I am really happy and grateful with your seamless work though on site to get my unit sorted and hope you get to read this. Great thanks Thaj.
J. Lartey
J. Lartey
Google
Thaj has been a remarkable worker friendly and aproachable person that was able to assist me in my move in today would definately recommend.
Google
Fred was fast and efficient amazing customer service!
Google
Thank you Bret for your amazing service today
Google
Outstanding service! Fred and the admin team made my storage experience incredibly smooth and hassle-free.
Huge thanks to the Woolwich team!
Huge thanks to the Woolwich team!
Google
Excellent place to secure your items. I have stored my motorcycle there during my stay in London and it gives great peace of mind. Easily accessible during the day time. The staff were very helpful and friendly, explaining everything in detail. Compared to other places in London for motorcycle storage, this place is highly competitive
Google
Excellent professionalism and outstanding customer service from Fred at Shurgard Self Storage Woolwich . I would like to express my sincere appreciation for the exceptional assistance I received throughout the process of reactivating my account. The level of care, patience and professionalism shown was truly immeasurable.
I feel absolutely wonderful and deeply grateful for the support I received. Fred went above and beyond to help me, and I will be eternally thankful for his kindness and dedication.
I highly recommend this shop to anyone looking for excellent service and genuine customer care. A truly outstanding experience!
💜💜💜👏
I feel absolutely wonderful and deeply grateful for the support I received. Fred went above and beyond to help me, and I will be eternally thankful for his kindness and dedication.
I highly recommend this shop to anyone looking for excellent service and genuine customer care. A truly outstanding experience!
💜💜💜👏
Google
Bret gave me an exceptional customer service. I will recommend him to anyone that want to get storage from shutters anytime and day
Google
Thanks to Bret for the 10/10 customer service. Helped me out very quickly and last minute much appreciated!
Google
I would like to sincerely thank Bret at Shureguard, Woolwich, London, for his outstanding customer service. He was incredibly professional, friendly, and genuinely cared about making sure I had the best possible experience. His exceptional level of customer care is the best I have ever received, and he is a real credit to Shureguard. Thank you, Bret, for going above and beyond.
Google
Bret turned to be very helpful with showing us around and guiding us to choose the suitable unit for our move. 100% recommend this facility.
Google
Bret was approachable and detailed information regarding the storage unit. Very friendly.
Google
Excellent customer service mark top man
Google
Top man mark thanks boss
Google
Spoke to Mark a couple days ago was ment to do this then excellent customer service and gave me all the info I asked for
FAQs | Legal | Review policy | Privacy & Cookies Policy |
© 2026 Shurgard Self Storage. All rights reserved.
© 2026 Shurgard Self Storage. All rights reserved.