CUSTOMER REVIEWS

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(4.9) based on 524 reviews
Date
Platform
Rating
Feedback
Google
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Thank you for Rache'sl help,good advice!
Google
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Charley was very helpful would use again great price
Google
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Charley was very helpful, will use again
Google
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Great help thank you charley
Google
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Rachel was kind and great
Google
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Google
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Emma was so brilliant, kind and so helpful I was in and out within 5 minutes. I would 100% recommend coming in then going online
Google
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Rachel helped me today and was extremely polite and helpful and made everything really easy to understand
Google
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When into the office to change the name our storage unit EMMA was a fantastic help, explained everything even advised me that a smaller unit would be suffice for what we had but explained we could upgrade to a larger 1 at any time many thanks Emma
Google
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Rachel was lovely. Very happy with the service. She went above and beyond for me.
Google
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Had a great experience today at shurgard with Emma, she was extremely knowledgeable and professional and a pleasure to deal with! Would highly recommend!
Google
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Emma was fantastic helped my friend with sorting a unit and helped me upgrade mine!
Google
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Great service. Rachel made the whole process really easy, explained everything, showed me different sized containers and ran me through the app. Made it a seamless process!
Google
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Charleys customer service is absolutely fantastic couldn't fault anything highly recommend 10/10
Google
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Thank you Charley for all your help, great service
Google
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Great customer service from Emma today, showed us around and gave us relevant information, thank you!
Google
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What a great service offering explained by Emma. Very helpful.
Google
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Very accommodating
Google
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Iain has provided great service to us today. He was extremely helpful, explained everything really thoroughly and even more than we asked. What a great experience!! Thank you Shurgard team and Iain.
Google
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Amazing experience best staff especially Lesley top guy very helpful 5 star is too little to rate this place!
Google
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She a absolute star
Google
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Great customer service at Northampton by Lesley Sarpong swopping our units from a small one to a large.
Google
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Emma was very helpful and showed us around to check size of unit and explained all the costs and contract details .
Google
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Great experience overall.
Emma was amazing. Recommended
Google
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Nice and smooth process through renting a unit and Emma was very friendly and helpful with us and she given us all the information we needed.
Google
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I was my first visit to the site and Florentina was very friendly and helpful showing me around.
Thank you
Google
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I have had a lovely experience with Shurgard Self Storage. Everything was done online but I had people calling to double check I was okay and if I needed any help.
I can access my storage easily, all I needed to do was download an app, which I can share my code with anyone (I used this with the movers).
I totally recommend them!
Google
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Used this place before for packing boxes
Google
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Charley was very good on her, really helpful and pro active with good smiling.
Google
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Had a very good experience using the storage unit. We used it to store our belongings when we move houses. Storage unit is clean and they even called to check up on me to know if I experience any problems at all. Just a note, some of the trolleys have dodgy wheels, may need to be repaired at some
point but nonetheless, all good!
Google
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Emma was great
Google
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Lesley was a great help. Excellent service got me sorted right away. Would certainly recommend.
Google
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Lesley was very helpful in showing me around the facilities - and options available.
Google
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Excellent service from Emma. Loved it.
Google
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Emma was brilliant! Very professional and polite, she hellped me through whole process. I’m so happy with the service
Google
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Amazing staff, especially Flow, always goes above and beyond
Google
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Lesley services were super, explained everything with accuracy
Google
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Excellent service at Shurgard Riverside, Emma was quite friendly and helpful when I lost my key and helped closing my account
Google
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Charlie and Emma were fantastic. They helped me choose the right Lock up For my needs
Google
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Very good service👍👍👍Thanks
Google
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Nice experience. Lesley in guiding us.
Google
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Emma was amazing thank you
Google
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Lesley gives us amazing service at Shurgard self-storage every time. He is very helpful as are other staff too
Google
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Nice people and good service. Definitely recommend!
Google
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Excellent service provided by Emma
Google
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What a charming person (Emma) full of personality. A fantastic representation for this storage company. Highly recommended within this company’s HR department!! Thank you 👍👍
Google
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Just upgraded to a bigger unit. Rachel was very helpful and the process was easy
Google
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Thank You Lesley for the great support and service.
Google
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Brilliant service emma
Google
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Emma's been really helpful & always bubbly as well as happy to help. Excellent service and helped sort out my digital ID.


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG