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Self-Storage at Shurgard Eastbourne - Hawthorne Road

Shurgard Eastbourne - Hawthorne Road customer reviews

Unit 4, Hawthorne Road Eastbourne BN23 6QA
Self-Storage at Shurgard Eastbourne - Hawthorne Road
0132 331 5964
Office: closed now, open at 9.00
Access: closed now, open at 9.00

CUSTOMER REVIEWS

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(4.8) based on 250 reviews
Date
Platform
Rating
Feedback
Google
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Alex was very helpful and clear and understanding. He answered my questions confidently and professional. Well done and many thanks to Alex
Google
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Very polite staff and couldn’t do enough for me
Google
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Wonderful staff at this location. The process was very intuitive and transparent and the staff made sure to accommodate any changes required.
Google
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Andrea and Alicia were both very helpful and helpful. Would highly recommend.
Google
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Being an existing customer. I have received excellent customer service from lok/store.. now currently Shurguard storage unit in Eastbourne, East Sussex
Extremely helpful staff.. Excellent Review. Sep 2025.
Google
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Google
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Far the best price in the market! DYOR but you will find the same results. Storage unit has what you need but don’t expect anything premium quality. Customer service was great and Hanworth. They help me with the registration and its was super quick. They even managed to process my refunds without me asking. Top notch service!
Google
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Andrea was very helpful.
Google
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Great knowledge and advice
Google
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Excellent service very professional and easyto deal with. Alicia and Andrea were Excellent. Would highly recommend.
Google
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Very happy with the service I received while I had storage
Very helpful staff
Will definitely recommend
Google
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I had Andrea look after me and do my contract and she was wonderful. My dad has just died and need the storage unit for a while and really helped emotionally and professionally. So thank you Andrea:)
Google
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Amazing service with a very professional attentative young lady Andrea thank you so much !
Google
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Greeted in reception, very friendly and helpful
Google
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Google
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Very friendly and helpful and efficient.
Google
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Alicia, was first class in supporting me to get setup on my first self storage. Being a tradesman I am thrilled to have storage and love the fact screwfix is nxt door which is kinda my 2nrd home. Please ensure Alicia gets recognised for her customer service.
Google
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Just rented a unit, very helpful and caring staff, great facilities and easy access in a good location. The price was very good and I’m enjoying the experience.
Google
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Amazing service amazing staff very clean very helpful
Google
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Alex, Andrea and Madison were great very helpful and informative
Google
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Google
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Excellent! Super helpful staff. Really good. Would definitely store items here again
Google
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A very nice lady helped me with my problem.
I am grateful.(Andrea)
Google
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Google
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Just want to say a big thank you to Alicia for all her assistance. There had been some issues with my original contract and Alicia has been amazing at sorting everything and was great at helping with my move in admin.
Google
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Great service from alex and his staff. Cheap rates and very flexible. Highly recommended
Google
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Great service, we requested to move to a smaller unit and the 2 people could not of been more helpful and prompt turn around.
Google
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Andrea was a joy to deal with, swapped my unit to the correct size as I had way underestimated what I needed. This was done quickly and without any stress. Would recommend to anyone!
Google
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Google
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Alicia was superb in helping us, she was knowledgeable, straightforward, kind, and a jolly person, she would guide you from start to finish lay out all the information and answer any questions you have. Well done
Google
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Had Andrea helping me today. She was really helpful and welcoming!! Really informative about the storage facilities and was willing to answer all my questions!! Really good price compared to others locally defo recommend
Google
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I have used Shurgard in Eastbourne for over 3 months cos I was moving out of town. Clean facilities, bright unit, good price. Excellent service from all of you guys, especially Andrea.
Thank you again, Gábor
Google
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Good access, good prices, and friendly staff. Ansewred all questions I had, recommended downloading the app, which makes your storage a lot easier to manage, and so far, I can't fault shurgard.
Google
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I used Shurgard in Eastbourne for over a year to store my business stock, and the experience was consistently excellent. The service was reliable, and the staff were always incredibly helpful. On a few occasions, I needed support beyond the usual scope of service, and the team went above and beyond to assist. I’d especially like to mention Andrea, who provided outstanding customer service throughout. Alex and another lovely lady were also extremely supportive and professional. I highly recommend Shurgard Eastbourne to anyone in need of storage solutions, including e-commerce businesses.
Google
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Google
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My first time using a self-storage facility, but Andrea on the front desk was really helpful explaining everything and showing me round. Rooms are secure and easily accessible, at a great price.
Google
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Great service from Alex and his team.
Super friendly, professional and knowledgeable
Google
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Excellent service and friendly staff.
I recommend all who are in need.
Google
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If you need storage in the Eastbourne area look no further….the desk team helpful,informative and a good laugh!!
Easy access,perfect opening hours and really good prices!!!!
Google
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Alex was great, I have never used storage before, he showed me different size units and was very helpful. Highly recommended 😊😊😊
Google
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Thank you Shurgard for the excellent service you provide for us.
Nothing is too much trouble and your staff are consistently helpful.
Ian Huke, Hon. Treasurer, Rotary Club of Eastbourne
Google
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Great service from Alicia, really helpful and informative. Thank you!
Google
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Alicia was amazing, it was our first time using storage and she walked us through the whole experience with great care and patience. Highly recommended. Alicia is a star.
Google
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Really helpful staff. Great deal. Highly recommend
Google
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Great storage units big sizes and great coffee prices really good and friendly staff
Google
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The staff were really helpful, the units were clean and exactly as they were describe. Access to the units was simple enough. Overall, a great experience.
Google
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Really helpful staff, very accommodating to my situation. Would recommend them 100%
Google
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Had a wonderful experience today whilst looking to rent out a storage unit today ! Alex was very helpful and was happy to show us different sizes and to help figure out what storage we needed for what we had ! All round lovely time chatting with him :)
Google
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Great service, very quick, simple and straightforward which is exactly what you want these days! They were very helpful and lent me a temporary padlock until I got my own one from the previous unit. I would highly recommend them if you're looking for storage in Eastbourne.
Google
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Brilliant company, brilliant service 👍
* Promotion conditions.


Member of Federation of European Self Storage Associations Member of Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets
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