Shurgard Maidenhead customer reviews
CUSTOMER REVIEWS
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Google
Carina was super helpful!
Google
Reece very personable, efficient and well informed for questions/queries
Google
Google
Reece and team are super responsive and accommodating. Easy process, clean facilities and plenty of trolleys. Couldn’t ask for more!
Google
Very friendly and efficient
Google
I stored my home contents there for a year and really appreciated how clean, well lit and safe it felt. Staff were always cheerful, helpful and friendly and responded quickly when my removals team were issued with a parking ticket and are now in the process of waiving it 🤞
Google
Reece very helpful and extremely cheerful 😁
Google
Fabulous service from the Maidenhead branch. Reece and Skender have been very helpful answering all my questions.
Google
Reese was extremely helpful. I was changing storage units and the change over was seamless! Absolutely amazing! Thank you Reese and Shurgard
Google
I want to give a huge shoutout to Skender for the amazing help he provided. From start to finish, he made the entire storage process easy, smooth, and stress-free. Skender took the time to explain everything clearly, answered all my questions with patience, and genuinely made sure I was fully settled in and comfortable. His professionalism, friendliness, and attention to detail truly stood out. It’s rare to come across someone who cares this much about customer service. If you’re looking for top-tier help, Skender is the person you want. Highly recommend!
Google
Excellent service , very polite , explained things well , was very happy with everything
Google
REECE WAS VERY HELPFUL AND INFORMATIVE ABOUT PRODUCTS AND SERVICES
Google
Great service from Reece.
Google
I have just vacated my storage unit at Shurgard in Maidenhead after four years (and am almost sad to go!). The units are very clean and well maintained, easy to get in and out of at all hours, with good facilities. Most of all the staff here are excellent and professional. Any issues dealt with quickly and efficiently.
Google
Great service from both team members today at Maidenhead
Google
I rent a unit for use for the Local Authority and have had excellent service from Carina on several occasion when a few issues arose with people forgetting codes, needing padlock changes, business card being blocked and autopay being shut off etc.
Google
I visited Shurguard at Maidenhead this morning. Carina was very helpful showing us round the units so we got the right size for our needs. We ended up renting a 100 sq ft unit. These weren’t a universal shape-The first one we were shown had a pillar and rafters jutting into the space, another was rectangular another square. It is worth visiting to get the best shape for what you’re storing.
Google
Just started our first rental with Shurguard and got a fantastic introduction to site by Carina who guided us through the process expertly.
Easy to navigate around the site and the systems are easy to use so day one has gone well.
Easy to navigate around the site and the systems are easy to use so day one has gone well.
Google
Reece at Shurgard Maidenhead delivers excellent customer service. Every time we deal with him he's helpful and knowledgeable and pleasant to deal with. He's a great ambassador for Shurgard.
Google
I rented a large unit for 3 months whilst I was between houses. The facilities are excellent. Plenty of parking, always trollies available and very clean. The security is fantastic but easy to access with the app on my phone, which itself was very easy to set up. Also the fact that you can get to your unit up until 9pm every day was really helpful. All of the staff members I spoke to, from my initial enquiries to renting the unit and then ending my contract, were so helpful and helped me get the most cost-efficient deal. Every member of staff was always cheerful and professional with a great knowledge of the ins and outs of the contract. Highly recommend
Google
Carina was incredibly helpful and made the whole initiation process easy and straightforward
Google
Reece, from the Maidenhead branch has been very professional and extremely helpful when I've asked for further assistance. I recommend their service and have appreciated the support this last year I've used your service. Many Thanks
Anna
Anna
Google
Staff Reece, he is so kind and always friendly. I asked so many things but he didn't get angry or borther. He let me know so nicely. Before this company lock'storage was so shit but I'm glad this storage came in Maidenhead.
Google
Brilliant storage facility, nothing is too much trouble for Carina and Reece. Fairly priced and would recommend to all.
Google
Locked myself out of the my unit and therefore couldn't access the lift to retrieve my phone. Carina was an absolute star, helped me feel better about the whole situation and helped me gain access to retrieve my phone, just a genuinely lovely experience. Absolute credit to her team and I could easily have chatted on the phone for hours with her! 5 stars isn't enough!
Google
Skender is the best. Always brightens my day when I see him in store! Warm regards, Manu
Google
After a hectic move from Wales to Maidenhead Carina was absolutely fantastic helping us sort issues with access, extra storage, etc. Nothing was too much trouble for her, even though it was right at the end of the day on a Friday.
We would highly recommend anyone looking for storage to use Shurgard in Maidenhead. The facilities are very clean, very secure and the staff are very helpful.
This is the second time we have used the facilities in between moving house.
Thank you so much Carina!
We would highly recommend anyone looking for storage to use Shurgard in Maidenhead. The facilities are very clean, very secure and the staff are very helpful.
This is the second time we have used the facilities in between moving house.
Thank you so much Carina!
Google
Met Reece today in Maidenhead, what an amazing guy, super helpful, really knows his stuff and made the whole transaction simple! Reece you should be the Manager!! Thanks again
Google
Excellent customer service from Carina Richardson on 3 September 2025. She was polite, professional and gave me all the information I needed in a concise manner. She deserves a pay rise!
Google
Excellent service, easy process and friendly staff
Google
Great place. Nice deal, good customer service. Nice and secure grounds.
You use you phone to get in and out. You can also set up guest accounts when needed. Use your 8 digit code for that.
Happy and will certainly use again.
🖖
You use you phone to get in and out. You can also set up guest accounts when needed. Use your 8 digit code for that.
Happy and will certainly use again.
🖖
Google
Really helpful and friendly service from all the staff I interacted with.
Spoke to a staff member on the phone and was advised about the best plan for my needs. Then Skendar was very helpful in answering questions during the facility introductions.
I did have minor problems with the app for building and lift access where I had to restart it everytime to unlock something but otherwise had a great experience.
Spoke to a staff member on the phone and was advised about the best plan for my needs. Then Skendar was very helpful in answering questions during the facility introductions.
I did have minor problems with the app for building and lift access where I had to restart it everytime to unlock something but otherwise had a great experience.
Google
Google
My storage unit is in Surbiton but my call was taken by Carina from the Maidenhead branch. She was really great and answered all of my questions politely and professionally without loosing any of her personality which still shone through. She's a great asset to your team and the company at large! Many thanks Carina!
Google
The whole Shurgard team were exceptionally helpful when using there storage facility.
The facility itself is very clean and well maintained.
Karina on the front desk was especially brilliant in helping me find the best solutions for my storage needs.
For me great service goes a long way and that is exactly what I got here at the Maidenhead location.
The facility itself is very clean and well maintained.
Karina on the front desk was especially brilliant in helping me find the best solutions for my storage needs.
For me great service goes a long way and that is exactly what I got here at the Maidenhead location.
Google
I called today and spoke to Carina as I received an email saying that there was going to be a change in my invoice. She was very helpful and gave me the options available to me.
I am very pleased with Shurguards and the excellent customer care I received from Carina today.
I am very pleased with Shurguards and the excellent customer care I received from Carina today.
Google
This is the second time I am using Shurguards and I must say I am super pleased. I got an email notifying me that my unit rate is going up next month and Katrina from the Maidenhead store advised me of the options available to me which would save me a lot of money.
I would like to thank Karina for the excellent customer care she has provided me today.
Thank you very much and thank you Shurguards
I would like to thank Karina for the excellent customer care she has provided me today.
Thank you very much and thank you Shurguards
Google
We were looked after very efficiently by a lovely Girl,Carina.Very polite,helpful and friendly.Made the rental process simple
Google
I visited Shurgard Self Storage to buy some boxes and was really impressed by the great promotion they had. Carina was outstanding, friendly, knowledgeable, and incredibly helpful. She made sure I had everything I needed and provided excellent customer service from start to finish. It was a smooth and pleasant experience. I highly recommend this location, especially thanks to Carina’s professionalism and support!
Google
I popped in for a spontaneous walk around and was shown around by a pleasant , kind and very cheerful young lady I believe her name was Carina. It was a great experience and If I do consider storage in the future ai will definitely be coming to purchase from this young lady.
Google
Great experience with Carina, with very knowledgeable with all of the questions and taking the time with the process for my mum.
Would 100% keep on use this in the future for myself and recommend to friends and family.
Would 100% keep on use this in the future for myself and recommend to friends and family.
Google
I recently took a unit with this company after an awful experience with a previous local storage company. Skender and Carina were so helpful when we went to view the unit to gauge size and couldn’t do enough for us. The units are dry and secure and we were talked through all the options. Customer service 11 out of 10!!
Google
My Mum Spoke to Carina on the phone who was very helpful and friendly with our enquiries, when we went into the store we spoke to Skender who took us around and showed us how the whole place works. Very knowledgeable and helpful! Staff are amazing and would definitely recommend!
Google
I am blown away by this storage company. I have used this facility for 2 years and now need more100ft storage. This evening before closing I popped in and saw Reece. Omg he's so lovely to deal with, entertaining knowledgeable. HUGELY efficient dealing with every question effortlessly.
The manager Skender has been great too but Reece is on another level.
The world needs more Reece!! 💪🏾 🌟
The manager Skender has been great too but Reece is on another level.
The world needs more Reece!! 💪🏾 🌟
Google
I’ve had the fortunate experience of getting a young lad, Reece, on the phone twice now. Both times he’s been incredible with my difficult personal situations and additional needs. He’s very empathetic and understanding, patient and explains things very clearly! He will take as much time as you need without any pressure or sign of disinterest. Cannot express how appreciative I am for the kind and understanding service I received, if I could pick who answers each time I would choose Reece!
Google
I have had a storage unit here for a number of years, and I must Skender has been outstanding throughout those years! Always there to help, never a problem too big or too small! Thank you for being so outstanding!
Google
Good clean storage facility - be aware you'll have to type your reg into their computer or you'll get a ticket!
Google
Oh my gosh. I am so grateful. The staff are kind, patient and helpful. The place is clean and efficient and very easy to access. Carrine made the process so easy and dealt with us with a calmness and reassurance that deserves particular commendation. Thankyou so much.
Google
Staff was always helpful, everything seems organised and clean so 5 stars
Google
This place has offered me a storage at half of the price what I was paying elsewhere and also double size of the locker I currently have. The service here is impeccable. Carina was really friendly and talked me through the options available. Carina was attentive and eager to ensure I get what I am looking for and also at the best price possible. Also her customer service is truly commendable.
