CUSTOMER REVIEWS

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(4.9) based on 372 reviews
Date
Platform
Rating
Feedback
Google
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A big THANK YOU to Chelsea for her excellent customer service!
She went the extra mile to put everything in order and made sure all the updates were completed properly. She even called me afterward to reassure me. Chelsie is incredibly proactive when it comes to resolving issues, and I truly appreciate her dedication
Google
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Happy customer of shurgaurd. Staffing the office are lovely and polite 😊
Google
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Great people Sam and Chelsea were so helpful at the Milton Keynes store.
Google
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Great customer service from Chelsea and Samantha
Google
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Google
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Both ladies in reception were very helpful and friendly. After my experience with them, I would willingly recommend the store to others.
Google
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Very welcoming staff, Chelsea and Sam were extremely helpful
Google
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Lovely help from Chelsea, made process so easy
Thank you
Google
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A really good storage place, easily accessible and secure - The app or pin code to access gives you confidence that your belongings are well stored. They provide keys and insurance which makes it a one stop shop.

We used our unit for 9 months due to a house move. The facilities are exactly what we needed. Good ambient temperature and so all items remained in good condition.

The on site staff Chelsea and Samantha are always friendly and welcoming.

Nice storage place and would recommend.
Google
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Smashing service. Sorted it all out online, site access nice and easy via the app, unit itself nice and clean. The team were in touch as well to check everything had gone okay (shout-out to Sam). 11/10 would store my stuff again.
Google
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Nice
Google
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Great experience, app works perfectly as your access key, website helpful in determining correct storage size needed. Lots of trolleys to assist move in even with our unit on 2nd floor. No problems at all.
Google
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Set up was easy. Access hours are good. Pricing was transparent. Team/staff are friendly.
Google
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The team at Shurgard Milton Keynes are the best! Chelsea and Samantha are absolutely fabulous! They’re always friendly, helpful, and go above and beyond. Truly the best staff ever.
Google
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Great storage place and excellent customer service.
Google
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Good service by Chelsea, help me set up thr app aswell.
Google
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Great security features either the app and competitive pricing - in store assistance was excellent and something many of the others lack
Google
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Google
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Great service from Samantha at Shurgard Milton Keynes. She was very helpful and explained everything clearly. Would definitely recommend!
Google
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I had a great experience renting a storage room, and Sam was extremely helpful throughout the entire process.
Google
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Storage unit is very spacious. Security is top notch. Sam was very professional and nice.

Would recommend!
Google
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I'm not yet a customer here. Come here to take s look on the storage. Very nice staff Sam, she show me around. With understanding on the total cost will be rental + insurance. It looks better than before.
Google
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Super friendly staff, especially the receptionist Sam. Efficient and affordable locker with plenty space in the parking in-front.
Google
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Sam was amazing and a breath of fresh air asset to the company.
Google
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Google
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Kindly assisted by Sam. Easy to store, great entry control system.
Google
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Google
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Samantha at Milton Keynes has been efficient and effective in her service to us. More importantly she is personable,patient and kind. A real asset to the company. Thank you
Google
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I had a great experience with this self-storage facility. The staff Sam was friendly, helpful, and made the rental process quick and easy. The units are clean, secure, and well-maintained, with easy access it gave me peace of mind knowing my belongings were safe. Highly recommended if you’re looking for reliable storage at a fair price.⭐️⭐️⭐️⭐️⭐️
Google
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Extremely pleasant and helpful staff, highly recommend
Google
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This is the first time I was using a self storage place and was a bit nervous about how to get it sorted. The team in Shurgard MK kingston were absolutely kind and helpful. Sam helped me finding a locker that fit my needs (since I had to swap), answered all my questions and helped me with some tips too! Will definitely recommend and will use in the future when required for sure.
Google
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I just wanted to say a big thank you to Chelsea at Shurgard for her amazing costumer service. From the moment I walked in, she was super friendly, welcoming, and made the whole process so easy and stress free. Shurgard is that kind of service that stands out with the storage process. Professional and welcoming!
Google
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Chelsea and the team have been absolutely fantasticβ€”so friendly, helpful, They really made the whole experience smooth and easy. At the end of the day, it’s the people who make the difference, and they certainly did. I’d recommend them to anyone!
Google
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Very easy process to rent a locker - so many size / space options. Staff super helpful and friendly!! 5* all round.
Google
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Highly recommend setting up with shurgard - Chelsea was fantastic - quick and friendly service
Google
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Sam was very helpful and very nice, answered all my questions and really helped me out
Google
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Great service! Chelsea was amazing. She showed us around and help us with the sizes of different units to see which fits.
Google
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After thoroughly researching my storage options, Shurgard emerged as the clear winner. They offer convenience, ethical practices, and friendly service.
The Shurgard app is user-friendly and provides easy access to your storage unit, even after office hours.
Shurgard's pricing is transparent and available on their website, unlike other providers who often engage in persistent negotiations, offering "price match" or "lowest price guarantees" if you present a better quote. This approach feels neither ethical nor honest to me.
Moreover, the staff at Shurgard are exceptionally friendly and helpful. They even followed up with a phone call to inform me that I can change the size of my unit at any time without incurring any administrative costs.
Very satisfied with my choice!
Google
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Google
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Had a great experience here! The service is excellent. Chelsea was especially helpful β€” professional, friendly, and really made a difference. Highly recommend!
Google
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Straight forward to set up and helpful staff.
Google
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Really great service. Staff are exceptional and so friendly. Pricing is great too. Definitely recommend this place :-)
Google
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Chelsea was amazing for helping me with the app
Google
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Brilliant storage company safe secure and lots of different sizes plus the hours of access are fantastic. Chelsea and Sam are brilliant πŸ™
Google
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Hassle free experience from start to finish at Shurgard Milton Keynes with amazing staff,thanks for all you’re help Chelsea. Highly recommended.
Google
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Sam was brilliant, highly recommended
Google
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Excellent service! Sam was incredibly thoughtful, knowledgeable and went out of her way to make the tour informative and easy. She answered all my questions and made the whole process smooth and stress-free. Highly recommend this storage facility!
Google
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I recently visited Shurgard and had an outstanding customer service experience. I met 2 wonderful, exceptional ladies who truly made my day. Both were friendly, cooperative, and informative from the moment I walked in. They took the time to understand my needs and went above and beyond to ensure I was given the product that would best suit me, rather than just trying to make a sale.

It’s rare to find staff so genuinely committed to helping customers, and their approach made me feel valued and confident in my purchase. Their professionalism and warm demeanor were truly appreciated.

This kind of service makes all the difference. I left feeling satisfied and well taken care of. Thank you to the whole team for making the experience such a positive one.
Google
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Just wonderful
Google
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Chelsea was amazing And so helpful