CUSTOMER REVIEWS

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(4.8) based on 412 reviews
Date
Platform
Rating
Feedback
Google
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Absolute TOPclass service from Edward. He was incredibly helpful and patient with all my questions, and went above and beyond to assist with my reservation.

The facilities are clean, well maintained, straightforward access, with convenient long access hours. There are also plenty of trolleys available, which made life easier.

Would highly recommend.
Google
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Karen helps if here any issues.Shurgard very lucky to have Karen!!!
Google
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Good storage service
Google
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I called Shurgard because I couldn't open the shutter to my unit.
After speaking to him on the phone about the problem, he was along within minutes and managed to get the door open and discover the problem. He said he would speak to the maintenance team and get them to contact me to come and fix it. I am still waiting for that.
Chris was friendly, professional and very helpful.
Thank you,
Jill
Google
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chris, karen and claire are amazing, assets to the company, very helpful, kind and efficient service provided. thank you so much
Google
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Great service by Chris at Shurgard today! My first time using the service and Chris went through everything so clearly and swiftly. Thank you ☺️
Google
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I've had an excellent experience with Shurgard. Karen and the team have been incredibly helpful, always responding quickly and making sure everything went smoothly from start to finish. They really went above and beyond to help resolve my situation and made the whole process easy and stress free. I really appreciated the high level of service and would highly recommend Shurgard to anyone looking for storage solutions.
Google
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Karen is super - very informative and answered all our questions with ease. Thank you for your help!
Google
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Great price and really amazing service with Clara and the Reading team.
Google
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Thank you Edward from the Reading Office, you were amazing today and found a solution to the issue I put myself in, you were very polite and understanding- thank you again - top guy
Google
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Google
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I went into the office of the store and spoke to Claire and Ed and they were both very, very helpful and professional.
Google
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Great and Staff very friendly, perfect t
Google
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Very good customer service Edward 👏 👌 👍
Google
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Claire was really wonderful showing us around and answering all our questions. Really appreciate it
Google
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Karen was brilliant couldn't of done it with out her
Google
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Karen was great. Very efficient.
Google
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Excellent service, the staff were very polite and friendly, the prices are affordable, and the place is super clean and tidy. Thanks very Claire
Google
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Efficient team and good storage, thanks
Google
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Edward at Shurgard was super helpful! He took the time to go through everything with me and answered all of my questions about the storage unit clearly and patiently. The whole process felt easy and stress-free thanks to him. Really great customer service — highly recommend!
Google
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Thanks Edward for no professional and attentive service in solving my issue today many thanks
Google
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Great experience with Karen & Ed and the Reading team. Thank you
Google
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Great, helpful and friendly service from Clare at the storage space and on the phone with her colleague. Would definitely recommend
Google
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Google
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Karen was beyond excellent and helpful.
Google
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Great customer service. Karen and one of her colleagues helped me today - similar to another review below, I had to get in touch with them after losing my partner, who had always dealt with our storage unit, and they were efficient, understanding and sensitive to my circumstances - thanks for helping me get it all sorted out.
Google
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Just visited shurgard reading relief road
Claire showed me around and she was super helpful just want say a big thank you to Claire
Google
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Hello Hi I'm so happy with staff and Specially Mr Edward is great and fabulous person ❤️👍
Google
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Good storage unit just outside of town centre. Claire looked after us really well, showing us around and was extremely hospitable and polite. Her positive energy is very puts you at ease especially when moving stuff and all that packing. Thanks Claire!
Google
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Karen was very helpful when I popped in for some information on Tuesday. Will definitely be back to book as soon as I have my moving date.
Google
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Edward was very helpful and I would definitely recommend shurgard
Google
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Great service!
Google
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I cannot recommend Karen at Shurgard (Caversham Road Reading) highly enough. My sister recently died and she has been compassionate, kind and amazingly responsive and professional in dealing with all our queries and clearing my sister's unit. Really outstanding customer service, thank you Karen.
Google
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Google
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Google
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Great service from Edward and Karen. Thanks
Google
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Amazing services
Lovely staff
Was very quick and peaceful
Google
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Google
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I would like to thank Edward, Karen, and Claire from the Shurgard Reading customer service team.
They were extremely helpful, professional, and very friendly.
They made everything clear and easy, and the whole process was smooth from start to finish.

Excellent service — thank you all!
Google
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Easy access, pleasant location and helpful staff
Google
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Great service from Karen! Explained everything quickly and efficiently!
Google
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Great experience and customer service.
Google
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👌👌👌👌
Google
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I’ve used Shurgard in Reading for a couple of years and have been extremely happy with it. Karen has supported me throughout and that’s a massive weight off my mind as I live in Dubai. The facility is secure and has very modern access. I would highly recommend.
Google
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Skender was excellent in helping me sort my issue
Google
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It’s quite convenient as it is not far from town. And the safety system are quite strict, every door need to be unlocked. Overall shurgard is a good choice if you’re looking for storage space.
Google
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Karen and swindon were very accommodating and lovely people to approach.
Google
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Shurgard team has been very helpful and always ready to assist with matters regarding signing up and booking. Convenient for students as well. Karen was very helpful in assisting me with confirming my moving out date and what should be done when vacating the storage unit.
Google
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Great storage facility, seamless move in and move out system. The app always works and I had a good experience with the management team!!
Google
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Karen was fantastic in helping me resolve a mistake I’d made.
The service was excellent and I would use Shurgard again.


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Silver EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG