CUSTOMER REVIEWS
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Google
I would highly recommend Shurgard, great customer support, clean and tidy warehouse and easy access with the app.
A big thank you to the team, especially Kieran, who made the whole process so easy for us.
A big thank you to the team, especially Kieran, who made the whole process so easy for us.
Google
Great service from Kieran today. I am a returning customer and received a really warm welcome. All information was clear and explained very well. Thanks.
Google
This is my first time renting a unit so I was a bit clueless about the whole procedure. I completed all the rental paperwork online (super easy and had great offers too compared to other competitors) and I arrived to move my stuff at out of office hours. That wasn't a problem though as the instructions on the email about everything were so clear. I was impressed with the use of the app, opening and closing doors with it is such a breeze. A little bag with the keys and instructions for the lock were waiting for me in the unit and everything was sorted.
However, what I was mostly impressed of was one of the employees proactivness. Richard called me the next day to check that everything went well and ask if I had any questions. He then recommended that if I hadn't filled my unit fully I could move to a smaller one which was opposite of mine and that could save me 25% of my total rent. I was absolutely thrilled to hear that so the next day I went in, met Richard who was extremely kind, polite and super helpful and sorted out all the paperwork for me.
This is one of the few times that I leave a 5 star review but Richard and the store absolutely deserve it!! I wish every business was like that and every customer representative was as professional and smiley as Richard. Well done!
However, what I was mostly impressed of was one of the employees proactivness. Richard called me the next day to check that everything went well and ask if I had any questions. He then recommended that if I hadn't filled my unit fully I could move to a smaller one which was opposite of mine and that could save me 25% of my total rent. I was absolutely thrilled to hear that so the next day I went in, met Richard who was extremely kind, polite and super helpful and sorted out all the paperwork for me.
This is one of the few times that I leave a 5 star review but Richard and the store absolutely deserve it!! I wish every business was like that and every customer representative was as professional and smiley as Richard. Well done!
Google
Courteous and helpful. Easy process and everything worked first time.
Google
Great team in Wokingham
Google
Had a lovely team to support with everything from booking to moving goods into storage. Great team to support at the reception in Wokingham. Many thanks, DrAA.
Google
Superb service, very clear help and assistance from Kieran. I am in the middle of moving house which can a be stressful experience, but my trip to Shurgard Wokingham has helped me out a lot!!
Google
The ease of booking online with a selection of sizes, insurances and whether a lock was required couldn't have been easier. Arriving at the site, using the app made everything so easy to access the compound and use the lifts. The lock was in the storage room ready for us and nothing was too difficult. Well insulated areas so we know nothing will get damaged due to damp. Very happy with the ecperience
Google
Google
Kieran was very helpful and personable with good knowledge of the Shurgard services/offers.
He was able to show us a variety of units so that we could find the best for us. He was then able to give us a detailed rundown of costs and future options.
He was able to show us a variety of units so that we could find the best for us. He was then able to give us a detailed rundown of costs and future options.
Google
Excellent service and customer care. Highly recommended.
Google
Good prices; polite and helpful staff, they helped me find the right size unit for my belongings.
Google
A very helpful and friendly service all round. We were advised about all the options available to us at the time and we ended up with a cheaper and preferable alternative to our previous arrangement. Excellent - cannot recommend the staff enough!
Google
Great service from David at the Wokingham branch. Really help in explaining everything. The app works well and everything is really straightforward
Google
Great advice today - thanks Kieran
Google
Really helpful staff both on line & in the Wokingham depot. Easy to access the unit. Very efficient.
Google
The service was exemplary - David was so helpful and exceeded my expectations.
Thank you so much. Great service
Thank you so much. Great service
Google
Kieran was very helpful in changing the date of my move date. An absolute lifesaver.
Storage is clean, easy to access and the app is brilliant too for access. Highly rated.
Storage is clean, easy to access and the app is brilliant too for access. Highly rated.
Google
Richard David and Kieran are the dream team. Super friendly and helpful. Nothing is too much trouble. Been a customer for 10 years and always totally satisfied. Place is kept spotless. Access is smooth even on foot and close to station. Highly recommend.
Google
David and Richard were great help!!
Google
Excellent service provided by Kieran and Richard
Google
Richard and Kieran were amazing, thank you!
Google
Came back to Shurgard after few years and I love the upgrade! Bluetooth locks, mobile registration, great support. Thanks Daniel for clear instructions and taking care of me.
Very happy with my storage unit, that Daniel suggested over my choice.
Very happy with my storage unit, that Daniel suggested over my choice.
Google
Google
This is the first time I have needed to get storage. The service has been great and each person I have spoken to has been really helpful.
Google
Amazing staff, very friendly, always looking at solutions and quite effificient.
I don't know other location but Wokingham is smooth and professional.
I don't know other location but Wokingham is smooth and professional.
Google
I recently opened an account at Shurgard in Camberley, however I haven't been able to find time to visit the location. However, only 2 working days after the account was set up I received a call from Shugard asking if everything was ok as I hadn't visited yet.
I was really impressed by that
I was really impressed by that
Google
Many thanks to Richard for helping finish setting the access on my Shurgard app and showing me in person how it works in a very friendly and professional manner
From a company image point of view it needs to improve its phone response as in 4 calls to finalise the storage I never got back to the previous person that I spoke to
From a company image point of view it needs to improve its phone response as in 4 calls to finalise the storage I never got back to the previous person that I spoke to
Google
Thanks to Richard (& David) for saving the day when I lost my key. Fast, no fuss service. Thank you so much. Loving the new entry system using the app too, if only it worked on the storage units too!
Google
Kieran is a very friendly person and communicative with clients strongly recommended
Google
The experience at the facility was painless and really straight forward. A special mention for Kieran who was working in the shop at the time. He was polite and helpful and gave a customer experience you don’t see very often nowadays. Thank you!
Google
Google
Google
Google
Great service from Richard. He helped us get setup including the app which is very good for access. It feels totally secure and would recommend to anyone looking for self storage.
Google
Excellent service.
Please consider having someone on call to deal with minor access related probles while the storage facility office is open.
The current contact set up is ineffective and can lead to dangerous situations.
Please consider having someone on call to deal with minor access related probles while the storage facility office is open.
The current contact set up is ineffective and can lead to dangerous situations.
Google
David was really helpful and friendly.
Answered my question and gave me advice on exactly what I need to do when I cancel.
Thanks! 🤩
Answered my question and gave me advice on exactly what I need to do when I cancel.
Thanks! 🤩
Google
visited shurguard Wokingham on Saturday 1 march and chap showed us around site and answered all our questions and was very helpful
Google
Google
Thanks to Kieran and all the Staff at Shurgard Self Storage in Wokingham. We needed storage during our house build and Shurgard were the best deal compared to their rivals on Molly Millar's Lane. Loved the App to gain access 24/7. Always felt secure with our stuff there as well as clean and tidy. Was also pleased to see a security guard there the one time the entrance door was broken to make sure things were safe and secure. Just perfect for our needs.
Google
I had an excellent experience thanks to Kieran. He went above and beyond to assist me, providing friendly, professional, and efficient service. He made the entire process. It's rare to come across such genuine and attentive customer care. Kieran’s professionalism is a true credit to Shurgard, and I wouldn't hesitate to recommend their services based on this exceptional experience. Thank you, Kieran, for your outstanding support!
Google
Very helpfull reception staff, showed us some units, the security of the units and access to the building is also reassuring.
Google
Great check in experience, very efficient and great information provided by Kieran
Google
Great team at Wokingham and amazing facilities
Google
Easy & hassle-free. The team are very helpful, too. Recommended.
Google
Kieran at the Wokingham site has done a cracking job. He helped me from start to finish and was quick to explain and resolve any issues I had.
Google
The people at Shurgard are so helpful and the storage facility is great and easy to use with the app.
Google
First time using shurgard, I found it very easy system to use, with no problems and secure ,with a very helpful staff, you cannot go wrong.
Google
Kieran was really helpful and informative. We were able to walk in on a Sunday and organise storage immediately and start using it a hour later. Great customer service! Thanks Kieran!
Google
Creating the account was a breeze. Chris was incredibly helpful in sorting out all the paperwork and showing me around. I highly recommend Shurgard..
