CUSTOMER REVIEWS

  • true
  • true
  • true
  • true
  • true
(4.9) based on 822 reviews
Date
Platform
Rating
Feedback
Google
  • true
  • true
  • true
  • true
  • true
amazing and josh is so kind and respectful and helped us so much!
Google
  • true
  • true
  • true
  • true
  • true
I visited the store yesterday to check out the unit i ordered for my house move and was shown round and had everything explained by Amy who was extremely helpful! All the staff on site was really helpful and answered all my questions, will definitely be using this site in the future, there prices are also very competitive!
Google
  • true
  • true
  • true
  • true
  • true
Josh is great
Google
  • true
  • true
  • true
  • true
  • true
Lorna showed me round and informed me of all the rules. I would highly recommend
Google
  • true
  • true
  • true
  • true
  • true
Amy was excellent
Google
  • true
  • true
  • true
  • true
  • true
Josh was amazing. I got a courtesy call in the morning to see if everything was OK and to confirm a time for when I would be arriving.

When we arrived I was greeted with a smile and I was shown to my unit. Everything was fully explained and I felt happy the service. I would highly recommend.
Google
  • true
  • true
  • true
  • true
  • true
Wondeful service from lorna, thank you
Google
  • true
  • true
  • true
  • true
  • true
Staff member Joshua was very helpful, courteous professional and informative.
Google
  • true
  • true
  • true
  • true
  • true
Joshua was great and helpful
Google
  • true
  • true
  • true
  • true
  • true
Very kind and helpful
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Dealt with Josh, very helpful 👍🏻
Google
  • true
  • true
  • true
  • true
  • true
Fast and great service from Joshua, thank you
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Amazing service by both members of staff so helpful and accommodating to all willing to help in the most efficient and cheapest way always thinking of the customers
Google
  • true
  • true
  • true
  • true
  • true
Josh was amazing, a credit to the business.
Google
  • true
  • true
  • true
  • true
  • true
I needed a short term storage unit josh was more than happy to help me and very professional!
Google
  • true
  • true
  • true
  • true
  • true
Google
  • true
  • true
  • true
  • true
  • true
Great customer service from Lorna And Amy, thank you .
Google
  • true
  • true
  • true
  • true
  • true
Highly recommend, easy and simple to use good prices
Google
  • true
  • true
  • true
  • true
  • true
Rob was very helpful and great help!
Google
  • true
  • true
  • true
  • true
  • true
Joshua was amazing and the unit was really good as was the service. Couldn’t ask for anything better!
Google
  • true
  • true
  • true
  • true
  • true
lorna is great super easy to talk to and very straight forward super helpful thank you so much :)
Google
  • true
  • true
  • true
  • true
  • true
Josh went above and beyond to help me. Even though the store had already closed at 6pm, he stayed behind and helped me put all of my belongings into my storage unit. He was incredibly kind, patient and didn’t make me feel rushed at all. His help took so much stress off my shoulders, and I honestly can’t thank him enough. Customer service like this is rare, and Josh is a real credit to Shurgard. Thank you again for your kindness and for going the extra mile! This little bit of extra kindness saved me so much stress thank you again Josh
Google
  • true
  • true
  • true
  • true
  • true
i love it

Josh was great
Google
  • true
  • true
  • true
  • true
  • true
Great service helped transfer our information over without any issues 😌
Google
  • true
  • true
  • true
  • true
  • true
Nice company to deal with, staff very friendly and helpful, easy and quick to hire storage container..
Google
  • true
  • true
  • true
  • true
  • true
Lorna was very friendly. Very helpful, She is an asset to your company!
Google
  • true
  • true
  • true
  • true
  • true
Exceptional service from Lorna, got our new unit in Wolverhampton, amazing customer service
Google
  • true
  • true
  • true
  • true
  • true
Great customer service
Google
  • true
  • true
  • true
  • true
  • true
Josh helped me with the process and was pretty helpful. Overall good service
Google
  • true
  • true
  • true
  • true
  • true
Josh was amazing . He helped me out and explained things very well as someone who is a first timer at shurgard . Amazing customer service . Thank you , I will definitely be coming back again
Google
  • true
  • true
  • true
  • true
  • true
Amy has been very informative and help in helping us choose the right storage.
Google
  • true
  • true
  • true
  • true
  • true
Found Shurgard purely by accident, excellent service and very reasonable prices. Lorna handled my booking and helped with all the paperwork. Excellent customer service 👍
Google
  • true
  • true
  • true
  • true
  • true
Lorna/ Loran ( sorry if I got your name wrong) was very nice and showed us a lot of storage units. She was kind and calm when solving solving an error on the system.
Google
  • true
  • true
  • true
  • true
  • true
Josh is great, please please I need to bring the rest of my stuff please keep it open for just 5 minutes more
Google
  • true
  • true
  • true
  • true
  • true
Excellent service from Joshua
Google
  • true
  • true
  • true
  • true
  • true
Great staff with very helpful advice. Today Lorna helped me to pick the right unit that I need.
Very satisfied with all services provided!
Google
  • true
  • true
  • true
  • true
  • true
Great customer service offered by Lorna today on our first meeting.
She helped us to pick the right storage for our belongings.
Amazing staff and facilities!
Very happy!
Google
  • true
  • true
  • true
  • true
  • true
Joshua was very kind and polite a pleasure to deal with
Google
  • true
  • true
  • true
  • true
  • true
Lorna was brilliant with her execution, she’s highly convincing .
Google
  • true
  • true
  • true
  • true
  • true
Lorna was very nice and good customer services.
Google
  • true
  • true
  • true
  • true
  • true
Fantastic experience and very helpful. Amy was so efficient and looked after us so well.
Google
  • true
  • true
  • true
  • true
  • true
Great customer service experience from Lorna. She showed me around and answered all my questions accordingly. Thank you!
Google
  • true
  • true
  • true
  • true
  • true
Josh was fantastic at his job great service
Google
  • true
  • true
  • true
  • true
  • true
Good job from Amy and Lorna. Amy showed me around and helped with choosing storage size.
Google
  • true
  • true
  • true
  • true
  • true
Amy was brillant with her customer service
Google
  • true
  • true
  • true
  • true
  • true
Secure and clean units, Lorna is very helpful and professional
Google
  • true
  • true
  • true
  • true
  • true
Assisted by Amy who was very personable and knowledgeable. Extremely helpful. Gave us all the information we needed. Building clean and well serviced, . Would highly recommend.
Google
  • true
  • true
  • true
  • true
  • true


Member of Federation of European Self Storage Associations Member of  Self Storage Association UK Investor in People Gold EPRA Sustainability Best Practices Recommendations Gold Award The Global ESG Benchmark for Real Assets Member of  BEL ESG