Safety & Security
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What security measures does Shurgard put in place?
Here are the key measures we have in place:
- Perimeter fencing: each location has high, secure fencing to deter intruders.
- 24-hour CCTV surveillance: we use cameras and alarms to monitor our facilities around the clock.
- Limited access hours: customers can only access the site during designated hours to ensure tighter control.
- Access control: all traffic in and out of the facility is logged and monitored for added security.
- App access: our mobile app lets you open gates, doors and lifts securely with your phone.
- Personal key and lock: only you have the key to your storage unit.
- ID verification: all new customers must complete an identity check before access is granted.
- Fire protection: our facilities include smoke detectors, emergency buttons and fire doors.
More on security at Shurgard.
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How do I lock my unit?
We use cylinder locks, padlocks, or code locks, depending on the type of unit. All our locks are durable, secure, and specially designed to fit your unit perfectly.
More about our lock for your storage unit.
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I have lost the key to my storage unit. What should I do?
If you have lost the key to your storage unit, please contact the store manager at your Shurgard location as soon as possible. Check the store information page for the exact office address, phone number and opening hours.
Since we do not keep a copy of your key, we can arrange for the lock to be drilled open by a professional locksmith, with your consent. Please note that the cost of this service will be charged to you.
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What happens if I forget to lock my storage unit? Will I be notified?
If your storage unit is found unlocked after you’ve left the premises, our store manager will attempt to contact you immediately.
If we're unable to reach you, a temporary lock will be placed on your unit for security. The keys to this lock will be stored securely at the facility. You will also be notified by email about the situation.
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Is my storage facility monitored?
Yes, our facilities are monitored through a combination of secure perimeter fencing, access control with personal access codes, and 24-hour CCTV surveillance. These measures help us track who enters and exits the premises and ensure your belongings are well protected.
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How is fire safety handled in Shurgard facilities?
Our facilities are equipped with fire safety features such as smoke detectors, manual emergency buttons, and fire doors.
More on security at Shurgard.
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Who can access the facilities?
Only customers can access Shurgard facilities using their personal access code or the mobile app on their phone.
The app can be installed on multiple devices, making it easy for customers to grant access to family members, friends or suppliers if needed.
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What do I do if the alarm system goes off?
If the alarm is triggered, don’t worry. There is an emergency number displayed on-site to contact store staff during office hours, and another number is available at the exit keypad for use outside of office hours.
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What happens if my unit is broken into or damaged?
In the unlikely event that your storage unit is broken into or damaged, you can file a claim for the insured value of your stored items, as outlined in your insurance certificate.
